Quality degradation at Vanguard  
Users report higher volume of Quality Issues than usual
62
fair

Vanguard | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
33%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
69 Reports
User Feedback
67%
iOS
69 Reports
33%
Android
34 Reports
Vanguard - Latest Quality Issues
iOS
May 12, 2024
Still no 403 support
Over a year later with new app and still does not support my 403(b) account. Why take away the old app which while clunky looking at least supported my accounts?
iOS
May 13, 2024
Steven
I traveled to Japan but I am able to follow portfolio closely. This is great, but I don't see “sign off”to close application.
iOS
May 14, 2024
Good application with decent but with one annoying UX
Please, please /STOP/ asking whether customer wants to enable faceID based authentication on each login. I am NOT interested. I login multiple times a week and I am very much irritated with the prompt each time. There is no settings available to control such prompt. Who was the product manager that imposed such requirement? Simply have no understanding of a good customer experience. Customer knows how to access settings to enable / disable such option per their convenience and interest. Kindly fix!
Android
May 15, 2024
Won't load consistently. "We're having difficulty blah blah blah". Bogle is turning over in his grave.
Android
May 15, 2024
Disappointing. Only useful for quick checks.
Android
May 15, 2024
Application closes after 4 seconds. Unstable. Will not stay open.
iOS
May 15, 2024
No value from this app
What's the point in this app if it's just a slower shell to display a website? Absolutely no value to the user from having this app installed, easier to use a website.
Android
May 16, 2024
The mobile app keeps shutting down.
iOS
May 16, 2024
The fee
U reset RSSs did tv Ed r see to read u ewhasyea don't r ed did he get
Vanguard - Product Description
Meet the new Vanguard app. We’ve updated and refined our features to make it easier than ever to invest from your mobile device. We’ll be rolling out new updates every few weeks, but if there’s something you want us to build, you can let us know in our Support tab.

Use the app to do the following (some features may not be available for employer-sponsored plans):
•	Access an overview of your accounts to check your total assets and balances.

•	Dive deeper to track your account performance, cost basis details, or day change information for each of your holdings.

•	Make trades, deposit checks directly into your accounts, and review your transaction history.

•	Find help, update your login preferences, and leave feedback via our Support tab.

Disclosures

Vanguard funds not held in a brokerage account are held by The Vanguard Group, Inc., and are not protected by SIPC. Brokerage assets are held by Vanguard Brokerage Services, a division of Vanguard Marketing Corporation, member FINRA and SIPC.

Images are for illustrative purposes only.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries

© 2022 The Vanguard Group, Inc. All rights reserved. Vanguard Marketing Corporation, Distributor of the Vanguard Funds.
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