18
poor

Wawa | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Food & Drink
Work at Wawa, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Wawa, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
76%
Android
70 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
22 Reports
User Feedback
24%
iOS
22 Reports
76%
Android
70 Reports
Wawa - Latest Quality Issues
Android
May 10, 2024
Horrible. Frequently crashes, freezes or doesn't load. Using an S23, so it's not the phone. Only convenience store app that doesn't let you punch your phone number in at the register. Quickchek, 7-11 and Royal Farms all have superior apps.
Android
May 10, 2024
Wawa is great, the app is garbage. Takes too long to open, i just want to scan and check out
iOS
May 11, 2024
Where’s the Menu?
Good app, but docked 2 stars … probably only food app I have on my phone where you can't just look at/peruse their menu. You have to actually start an order. Seriously!? 👎
iOS
May 11, 2024
never got off the launch pad in registration process
Registration process did not work tried 5 times with Facebook login option offered Gmail option offered had to give up. Wow kinda bummed wasted 20 minutes hope it gets fixed.
iOS
May 13, 2024
Wasted potential
There's no place on the application to request a refund. I placed an online order during normal business hours at my local Wawa. When I arrived to pick up my order, the store was closed and the doors were locked. So now I'm out $16 for food I never even received. If they're able to refund me my money, I'll update this review. Otherwise, I'd recommend steering clear of this app.
iOS
May 14, 2024
fix your buggy app bro it never works what’s the point of having it
ridiculous
iOS
May 15, 2024
Horrible customer service
Only reason I have one star is because the response time is horrible if they even respond. This has been several times over the past year or more
iOS
May 15, 2024
Terrible incomplete app
This app is absolute trash. Can't even sign up without it crashing. It's actual garbage
iOS
May 16, 2024
Love Wawa, this app is TERRIBLE
CONSTANT GLITCHES!!!!!! I have been attempting to use the rewards on gas and food as well as using the one time promo coupons but every single time I try to redeem something it tells me my “payment method is invalid” or “I can't use this promo at this time” after I've already purchased the item forcing me to pay full price for something I probably wouldn't have gotten if it wasn't for the discount that was falsely advertised. Whenever I try to use the gas rewards it tells me my payment method is invalid and then removes $175 from my bank account which can take days to be returned, on top of the gas I am now buying at full price. Its gotten to the point now I feel Wawa is tricking me into making these purchases with fake promotions. One star because reward points from purchases usually work fine but not on gas rewards which is what I want to use the most!!!!! Not sure if these issues are limited to me but very disappointed in my favorite gas station/ spot to get lunch. I will be going elsewhere for food and gas until these issues are fixed because at this point I've been scammed out of $100+ in the past 2months because of these glitches.
Wawa - Product Description
The Wawa App, making your next Wawa run easier than ever to order, pay and earn delicious rewards!

Easier to Order…..with simplified mobile ordering, it’s a breeze to browse our full menu, reorder your favorites or try out something new!

Easier to Pay……you can pay for your mobile order with your Wawa Gift Card right in the app before you get to the store!

Easier to Earn…..Now you can pay ANY way and earn Wawa Rewards! Just scan your new Rewards barcode from your Wawa App at checkout, pay for your order any way you like (cash, credit, debit, Wawa gift card) and start earning your Wawa Rewards!

For every $50 you spend on qualifying items using the app, you earn a delicious reward! Plus you will receive bonus rewards throughout the year for just being a Rewards member!
* Please Note: Continued use of GPS running in the background can dramatically decrease battery life.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners