poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-2 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

48%

Android
695 Reports

iOS unitQ Score

iOS User Feedback

52%

iOS
767 Reports

User Feedback

52%

iOS
767 Reports

48%

Android
695 Reports

Xfinity - Latest Quality Issues

Android

May 16, 2024

I'm so aggravated. for two weeks I've been switching my verizon cells and wifi to xfinity... this is ridiculous. ZERO instructions in package of stuff.

Android

May 16, 2024

Worst app ever. Trying to activate service and it says "We Lost Connection". That's interesting because I'm posting this review on the same connection and I was able to login to the app with this connection. Way to go guys! You a so authentically yourself right from the start! Comcast is trash and now you're rebranded as Xfinity and still trash. Congrats on being the worst company ever

Android

May 16, 2024

We all know this is a BS tier app. 100 redirects just to load the next page

Android

May 17, 2024

Absolute Garbage. This is the WORST Internet service I have ever had the displeasure of paying for. Xfinity is the only Internet carrier in my area for residential homes. It is EXTREMELY overpriced and surprisingly spotty. I pay for the gaming wifi version so that I have the speed to game. However the Wi-Fi is out CONSTANTLY and they only schedule appointments 4 days out so I am often without Internet for 2+ days. It is awful and the customer service sucks. Way to expensive for it to never work.

Android

May 17, 2024

was told this internet would be great for gaming and it constantly fades in and out or lags out. I am not at all happy.

Android

May 17, 2024

Terrible and expensive. Xfinity assistant is absolutely useless!!!!!!!!!!!!

Android

May 17, 2024

Can't get signed on

Android

May 17, 2024

bad internet all the time

Android

May 17, 2024

Removing services is a joke. I've been a customer for over 10 years. I never use xfixty cable and can't seem to get any help removing cable. The auto system keeps hanging up on me, and the online help is a joke. I'm not happy that they have raised the price $200 a mouth while on autopay, and they can't seem to help me all of a sudden. This is a total anti customer service. Makes me super mad this is still an allowed tatic used to take advantage of people.

Xfinity - Product Description

Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free:

• Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get:

• Access personalized tools and tips to help improve your WiFi performance.
• Test the Internet speed reaching every connected device in your home.
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

• If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

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