19
poor
Zaxby's | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
30 Reports
30 Reports
User Feedback
45%
iOS
30 Reports
30 Reports
55%
Android
37 Reports
37 Reports
Zaxby's - Latest Quality Issues
Android
May 11, 2024
New San Antonio location.....Windcrest. Pure garbage Horrible service They must have hired everyone out of the BK drive-thru Act like it's your fault for missing/wrong items Told them to keep it after they actually brought the correct stuff. Figured they spit in it. Waaaaaay too many other options here to ever go there again. The Braves ought to be embarrassed. The app itself seems ok
Android
May 11, 2024
Worthless experience! So buggy, it took 15 min to try and place an order. I love your food and staff, but your app sucks!
iOS
May 14, 2024
Points expire
I love Zaxby's, you don't deserve one star but the fact that points expire is really unnecessary. Chick Fil A lets you build up points but Zaxby's gives you a month to use them even though a meal won't get you enough points to get anything? Pointless.
Android
May 14, 2024
Payment system down. Every card and Google Play card I use just fails the transaction. No issue on my end even called the bank for one of my cards. Fix your payment system within app. Ridiculous I can't place an order. Take 5 minutes to put it all in just to not be able to finish transaction.
iOS
May 14, 2024
Literally the worst food app
I'll start this by saying that I LOVE Zaxby's, but this app is actual torture to use. Its incredibly buggy, and 9/10 won't even let me place an order because “an error has occurred” but it feels like errors are occurring more often than not. I wouldn't mind so much if you could use your rewards in store, but since you can't, that makes the app being genuinely almost completely worthless feel insulting
Android
May 15, 2024
I downloaded the update it made me install, & now I can't scan. Nothing happens when I click the Scan button.
Android
May 16, 2024
Restuarant never got my order. App took my money
Android
May 16, 2024
Can't even log in. Can't even make a new account either. Please fix!!
Android
May 16, 2024
Cancelled my order that I scheduled the following day without notifying me. The app still shows I have an order. Of course, the store can't see it. Zaxby's decided that they were unwilling to do anything to solve the issue.
Zaxby's - Product Description
Craving Zaxby’s saucy, flavor-full food? We’ve got the app to give your taste buds what they demand — fast. The NEW Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips. Just select your favorite local Zaxby's location if you want to pick up or get your order delivered with a few clicks. Earn points when you order and redeem them for exclusive rewards. Each dollar you spend earns 10 points towards your Flavor Bank. You'll be on your way to delicious rewards in no time!
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