24GO by 24 Hour Fitness | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
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Android unitQ Score
Android User Feedback
18 Reports
iOS unitQ Score
iOS User Feedback
13 Reports
User Feedback
13 Reports
18 Reports
24GO by 24 Hour Fitness - Latest Quality Issues
Apr 18, 2021
Still can’t login
I've been trying to login for days and keep getting the same error message that I already have an account, obviously I have an account!! It will not let me sign in, I'm totally locked out as of this update so the app is completely useless now.
Apr 17, 2021
Unreliable and Frustrating for Its Primary Purpose
The ONLY reason I use this app is for touchless checkin now that my local gym has reopened...and that one feature is convoluted and unreliable. I get logged out about half the time I try to use the app (maybe with every update?) and logging back in is clunky (horrible birthdate scroll interface and phone number entry via an alphanumeric keyboard instead of a number keypad). The “helpful” staff at the front desk regularly rush over to ask if I'm having difficulty logging back into my app, distracting me from paying attention to the awful UI, and suggest that I use the fingerprint scanner, followed by some hand sanitizer instead of the app. 24 Hour Fitness has had a year to get this working reliably. The app should remember my login info. and use Face ID or Touch ID. Access to the gym should be done through a pass in my Wallet that helpfully pops up when I'm at the gym. This feels like a shared app written once to deploy on both Android and iOS, and I resent being treated to a “lowest common denominator” user experience.
Apr 15, 2021
Not working
Somehow it logged me out and now I can't sign in. It shows that I am a member, asks me to confirm my information to sign in then says there is already an account associated with my email and won't let me sign in. It's ridiculous, I'm not trying to register but the app can't differentiate signing in vs registering, the code is off, just started happening recently.
Apr 15, 2021
Why have a change password option in profile when it doesn't work. I login using my password, go to my profile to change password add my password add new password, then get an error message saying my password doesn't work. ?????
Apr 12, 2021
Once you start a Workout or a Plan, you are unable to do anything else with your phone. You have to tell the app you finished the workout or restart the phone. You can't even pause. Please implement this, the app isn't worth it if it's holding customers hostage
Apr 11, 2021
Always signs me out
This app always signs me out so right before entering the gym i have to waste time and put all my information and set up everything before i can do touch free check ins. This is super annoying please fix it so it doesn't sign us out.
Apr 11, 2021
Keep getting logged out
I get logged out at least once a week. It's pretty annoying.
Apr 10, 2021
Can't even reserve pool time.
Apr 9, 2021
Faulty app. Does not let me sign in to group classes on my phone or from a friend's phone. I also had a reservation, and I got removed. I had to re-enter as a waitlisted member.
24GO by 24 Hour Fitness - Product Description
Achieve the fitness results you want – inside and outside of the gym – with 24GO, the Official App of 24 Hour Fitness. 

Designed for members, friends or anyone who wants to live fitter, 24GO coaches you on what to do to achieve results, in the ways that work best for you. 

Based on the goals and preferences you enter, 24GO will recommend workouts – and personalize them to fit your needs, no matter where you are. Custom plans and easy scheduling help keep fitness on your calendar, so you always have what you need to succeed.

KNOW WHAT TO DO AND WHEN with Custom Workout Recommendations

- 24GO custom picks workouts for you that fit your goals, equipment and location in that moment, so you can go straight to working out. 

- Adapt your workouts on the fly: skip or swap out exercises, change the duration, or add or remove equipment for the perfect fit.

ACHIEVE YOUR RESULTS FASTER with Thousands  of Workouts and Plans

-  Browse over 1,500 in-club and at home workouts from trusted partners like 24 Hour Fitness, Your Trainer, Yoga52, LES MILLS, Zumba, and more..

- Work out at home in virtual group training sessions led by 24 Hour Fitness coaches with over 50 sessions available per week including cardio, strength, yoga and more.

- Create personalized workout routines set to you and your goals with Smart Workouts.

- Get expert coaching in your ear with audio-guided cardio workouts.

-  Find live in-club studio classes and on-demand group exercise videos.

- Get a game plan for success with multi-week, goal-oriented fitness plans you can customize to fit your schedule.

STAY ON TRACK TO RESULTS with Scheduling and Reminders
- Allow 24GO access to your mobile calendar, so you can plan out your week and add workouts and classes.
- Receive alerts and reminders about your scheduled classes, workouts and training sessions, so you never miss the best part of your day.
- Allow 24GO access to your location to find nearby 24 Hour Fitness clubs and classes.

MEASURE YOUR PROGRESS with Performance and Goal Tracking

- Fitbit integration - Connect your Fitbit account and your 24GO workouts will count towards your goals in Fitbit.

- Heart Rate Monitor integration - Add your Bluetooth 4.0 capable device and view HR inside your workout.

- Apple Health integration - 24GO can send your workout data (Active Energy, Heart Rate, and Workouts) to Apple Health, so they count towards your Activity Rings. 24GO can also read data from Apple Health (Date of Birth, Height, Weight and Sex) and use this data to recommend 24GO workouts.


- Get a free fitness appointment with a personal trainer, to help you build and customize your 24 Hour Fitness Fit Plan.

- Add your 24 Hour Fitness personal trainer to your account for extra accountability and personalized support.  

- Find your favorite classes, add them to your mobile calendar, set reminders and get real-time updates. 

- Invite friends to join you for classes and workouts by sending them a free guest pass to 24 Hour Fitness.

24GO is free to download and use. Messaging and data rates may apply.

24GO Plus is available via In-App Purchase. Upgrading to 24GO Plus provides access to additional workouts.

The subscription fee will be charged to your iTunes account at confirmation of purchase. Your subscription automatically renews unless you cancel your subscription 24 hours prior to the end of the current period. You may manage your subscription in your Account Settings in iTunes after purchase. No cancellation of the current subscription is allowed during an active subscription period. A user that cancels during a subscription period will not be charged for the following period.

The 24GO Privacy Policy is here: https://www.24hourfitness.com/company/policies/privacy/privacy_policy.html 

The 24GO Terms of Use are here: https://www.24hourfitness.com/company/policies/terms/terms_of_use.html
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