Quality degradation at 7 Cups: Online Therapy & Chat  
Users report higher volume of Quality Issues than usual

7 Cups: Online Therapy & Chat | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
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Android unitQ Score
Android User Feedback
45 Reports
iOS unitQ Score
iOS User Feedback
18 Reports
User Feedback
18 Reports
45 Reports
7 Cups: Online Therapy & Chat - Latest Quality Issues
Oct 21, 2021
Actually five stars. But after a username change my account got deactivated, and now I'm banned from the app. Great. I've already filled in a support ticket days ago, haven't heard anything so far.
Oct 20, 2021
Unable to click on subscription therapy
Unable to click on subscription therapy
Oct 19, 2021
I was not happy with the therapist I had and felt like I was talking to a bot. I wrote in detail about communication in my household growing up and then a few messages later the therapist asked me how communication in my household was growing up as if they didn't even see the large paragraph I wrote concerning it. It was just a very odd experience. Also, I mentioned that my dog was a she and then I would get replies back saying he / she regarding my dog. Seemed like it wasn't a real person
Oct 18, 2021
The growth path is helpful, but everything else is 50-50. It all depends. Sometimes it can get difficult to navigate and confusing. It asked if I wanted to become a listener and this is how it went: Signed up to become a listener > It gave me the choice to pick between the listener account or my member account > I pressed the listener button > it looped around back to the sign up page. I tried it again but pressed on "member" and it did the same thing. I can't find the training anywhere as well.
Oct 16, 2021
Extremely poor service, a "listener" continuously tried sexting me, when I turned him down he reported me for "hurtful behavior" and I got my account deactivated, this app is a disgrace
Oct 15, 2021
t.matchall error
Same error for a whole year. Can't start or access chats.
Oct 15, 2021
Would be a great app
I've been a member for months and actively speak to my therapist. I added a completely appropriate profile picture of myself and am now being denied therapy because 7 Cups determined that I violated a rule. The moment I added the profile picture they deactivated my account. Honestly, legally, you shouldn't even be able to do that. If something happens to me because of my mental illness and 7 Cups denial of a therapist, 7 Cups is 100% liable for it.
Oct 14, 2021
You report a "verified listener" (hats off to the artist!!) who invited you to log in offsite and then try to flirt with you and it's your own "member" account that jumps/blocks for two weeks, and the team doesn't even inform you about the resolution of the problem... This is really shameful for a listening app. I would leave a negative note until this matter is resolved. Lies. They are not the ones who suffered from this situation!
Oct 13, 2021
I just joined some days ago and so far I am not enjoying the experience. Firstly evey time I leave the App I'm logged out so I have to keep logging in whenever I want to access the App, it's annoying. Secondly everytime a get a listener for the one on one messaging, they respond once or twice and then go silent.
7 Cups: Online Therapy & Chat - Product Description
Feeling worried, sad, stressed or lonely? Need to talk to someone? Download 7 Cups now for FREE anonymous emotional support & counseling from trained active listeners. Easy to use text chat. Real listeners available for you 24/7 & that’s not all:

• Chat 1-1 with a listener any time
• Feel supported in chat rooms & community forums
• Access online message therapy with licensed therapists
• Calm yourself with 300 free mindfulness exercises
• Get personalized care with our free wellness test
• Boost your mood with simple activities
• Learn & grow from short videos
Thousands of people use 7 Cups, winner of the Stanford MedicineX Prize for Healthcare Systems Design, every week. Here’s what some of them have to say:

“Talking anonymously with a listener made me feel safe enough to really open up.”

“I can just message on my way home from work and it isn’t inconvenient like scheduling a therapist.”

“I got undivided attention from someone who cared for the first time in a really, really long time.”


Feeling stressed, anxious, or depressed? Having relationship problems? Sometimes you need to vent. Finding and scheduling a therapist can be time-consuming and expensive, and you can’t always open up to friends, family, or coworkers.

Now you can get emotional support anytime, anywhere with 7 Cups. This app gives you the help you need, fast and free, in a way that fits your life.

• Connect anytime, anywhere with listeners who care
• Speak your mind without any fear of being judged
• All listeners trained in active listening
• Compatible with iPhone, iPad, and iPod Touch

We start you on a “growth path” that will encourage and support you as you take daily steps to become stronger.


Founded by a licensed psychologist, 7 Cups has been featured in LifeHacker (“Technology can help you find someone to chat with about your problems to, or even connect you with a professional that can offer lasting, long-term help”), Medical Daily (“Talking therapy for people on-the-go”), and TechCrunch (“One of the top 8 startups from Y Combinator’s Summer ’13 Demo Day”).


Remain 100% anonymous. No one will ever know who you are—not even your listeners or therapists.


Our listeners are volunteers. They aren’t getting paid; they’re here because they want to help.

They care.

We have over 450,000 trained listeners and licensed therapists to choose from. Listeners provide support across 189 countries and in 140 languages. Each listener has a profile with reviews and a list of categories that they specialize in, ranging from panic attacks and bullying to eating disorders, surviving a breakup, and more.

When you find the listener you want, connect instantly via chat. Try a new listener each time, or pick one listener and develop a deeper ongoing relationship.


The app is free to download, and all listeners are 100% free. After you download the app, you can start a conversation in less than 60 seconds.

7 Cups offers two auto-renewable subscription options:
$ 12.99 / month
$ 94.99 / year

Terms of Service - https://www.7cups.com/Documents/TermsOfService
Privacy Policy - https://www.7cups.com/Documents/PrivacyPolicy
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