Alamo - Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
19 Reports
iOS unitQ Score
iOS User Feedback
2 Reports
User Feedback
2 Reports
19 Reports
Alamo - Car Rental - Latest Quality Issues
May 20, 2021
Believe the negative reviews!
App is horrible! Logged in with credentials I've had for years, app immediately recognized me and put up my name. Then screen dimmed and stupid circle went round and round and round and and never got anywhere. Couldn't even log out so just closed the app and tried again. Same deal second time. You've got to be kidding! Closed app again and just to be sure restarted my iPad. Surprise, surprise, my entire desk top had been totally rearranged! Thanks guy! Spent 15 minutes putting everything back where it belongs and deleted the app. Been renting from Alamo for at least 20 years but will never fall for their app again! Lot easier to rent their cars through the Costco app. That one at least works!
May 3, 2021
App is not opening
Apr 6, 2021
I have rented.with Alamo before and was always taken care of than in March of 2019 went with budget. Big mistake waited in line for 45 minn. And did not move 20 or more people in front of and behind .my sister and her kids waiting all kids under 13 look overat Alamo desk one person in line. So the hubby say go see what they can do for us not more than 10 minutes we had a better deal and were off Long story short I will not rent with any one eles .
Mar 22, 2021
Unable to sign in using app
I'm unable to sign in via the app using my valid credentials. I've uninstalled and deleted the app multiple times and it still doesn't work. I'm able to login on my desktop computer using the same credentials and it works! Something is clearly wrong with the app! Fix the app - this is annoying!
Mar 12, 2021
Refuses Valid Credentials
I can sign in on my computers. I can sign in on my phone using a browser. But the same username and password get rejected in the app. Tried deleting and re-installing which did not work.
Mar 10, 2021
Unusable. The website and app crash endlessly and do not work. Lol please fix your stuff so I can compare prices to enterprise. I've heard positive things yet have tried multiole computers and on my lhone and the app. Endless errors. Unusable login or interface. I am assuming maybe flash is involved and Windows nuked flash. So... yea. Trying my best to give you money and I can't. Thanks bye.
Mar 9, 2021
Don’t rent a car with this company
Worth experience ever. I returned my car at the airport and they gave me a clean receipt, six month after that they called me and said that I have to pay 2000 dollars because I had an accident. Now they are gonna send me to collection and after that I'm gonna put a sue. Stay way from this guys
Feb 28, 2021
Cannot sign in
My email and password work fine on the website, but fail on the iOS app. In both cases, I'm cutting & pasting from my password manager. If I can't sign in, then the app gets 1 star.
Jan 28, 2021
Can't even get this app to work. Doesn't get any further than the opening screen.
Alamo - Car Rental - Product Description
Drive Happy® with Alamo Rent A Car

Drive Happy with the new Alamo Rent A Car app. Create a reservation in a flash, easily view or modify upcoming reservations, get directions to your rental location, and use Accelerated Check-in to sprint through the pickup process. Stay signed into your Alamo Insiders® account to make reservations quickly and save 5% off our already low base rates.*

App features include: 

Make a reservation

Find rental locations near you or your destination, narrow your search with vehicle filters, and save rental details to quickly reference them later.

Access all your rentals in one place 

Easily view the details of your rentals to reference pick-up or drop-off times, your current rental car information, directions back to your rental branch, the closest gas stations and more.

Activate Accelerated Check-In

Add a few details before pickup like your driver's license information and date of birth and we will be ready when you arrive. You'll be on the road and on vacation before you know it! 

Get help when you need it 

Find easy access to our most Frequently Asked Questions, contact our 24/7 customer support, or look up your location's rental policies to get the help you need to get you back on the road.

We're there when you need us. And now we're making it easy to experience the benefits of Alamo from your mobile device. 

By clicking on ""Install"", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Alamo Rent A Car or its third party providers.

*On Pay Later retail rates in the United States, Canada, Mexico, Latin America and the Caribbean.  Discount applies only to the base rate charge (time and mileage) and does not apply to applicable taxes, fees, surcharges, refueling, drop-off, delivery, youthful driver, additional driver, pick up, or one way charges or any optional product or service (such as optional damage waiver of $50 or less per day), which are the responsibility of the Renter.
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