43
poor

AlaskaUSA Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
Work at Alaska USA Federal Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Alaska USA Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
63%
Android
5 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
3 Reports
User Feedback
38%
iOS
3 Reports
63%
Android
5 Reports
AlaskaUSA Federal Credit Union - Latest Quality Issues
iOS
Jun 3, 2021
Outdated
Very hard to use. Not at all streamlined. Update the UI.
iOS
Jun 2, 2021
Face ID not working suddenly
I use this app all the time. Great app, but all of a sudden Face ID is no longer working. It keeps cycling through Face ID over and over. Gives you a check mark that it was successful and then does it over and over again.
Android
May 26, 2021
And....it's locked up. I uninstalled then reinstalled, but still stuck on blank screen.
iOS
May 25, 2021
Very functional but needs access to alerts
This is my primary access to my AKUSA accounts but I still have to go to the full site to read my alerts/messages. It would be awesome if you could add that functionality to this app.
iOS
May 23, 2021
Thankfully I bank elsewhere
The app is trash. Every other financial app allows you to pay your credit card ON THE APP! With how long this company has been operating, the way their app functions is just embarrassing. The only reason I have this car is because I needed to build credit and they were my bank at the time. When I attempt to pay on the app it tells me I have to pay in the visa website, but it won't allow you to go there. As soon as I can pay it I am ending any type of relationship with this “financial institution.”
iOS
May 12, 2021
Can not find server!!!!!!!
Amend my review to zero stars. Have not been able to log on to Ultrabranch for one week. Servers for other financial sites work just fine-I can log in without any problems. Ausafcu is unable to account for problem. I've spent hours on hold and no one seems to care about fixing issue. I can't Run a research organization with such indifferent “support”.
Android
May 11, 2021
I have been tried to access my account but I couldn't for 2 days!! And hope this will be solve soon!! Or I'll go crazy cuz I do all my banking online and this is ridiculous!!
iOS
May 5, 2021
Runs slow on iOS
Circle of death. Please update the app
Android
May 4, 2021
This app sucks now. I can no longer use it. When I log in it just sits there with a spinning circle. When I clear my cache and stop the app it still doesn't work. It's useless to me.
AlaskaUSA Federal Credit Union - Product Description
Access your Alaska USA account in the palm of your hand

• Quick and secure log in with Touch ID® or Face ID
• Deposit checks remotely without waiting in line
• View balances and transaction activity
• Transfer funds 
• Pay bills or schedule recurring payments
• Check current rates
• Locate an Alaska USA branch, surcharge-free ATM, or CO-OP® Shared Branch
• Get an insurance quote for your home, auto, and more 

Contact Alaska USA 24 hours a day, 7 days a week
• Call 907-563-4567 or 800-525-9094
• Email memberservice@alaskausa.org

Federally insured by NCUA.

Touch ID and Face ID are trademarks of Apple Inc.
® 2020 Alaska USA Federal Credit Union
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