0
poor

Alcatraz Experience-Audio Tour | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Education
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Android unitQ Score
Android User Feedback
100%
Android
4 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
4 Reports
Alcatraz Experience-Audio Tour - Latest Quality Issues
Android
Jun 16, 2021
I didn't download it before arriving because of all the bad reviews, however I did once I was there to avoid getting a headset (which are available)and it worked well. The only thing I'd say is do not rely on the WiFi which is saturated, I used my data, be sure it downloads while you have signal, you mostly have it throughout. Whenever it stops, just either click play or forward to your desired chapter.
Android
Jun 5, 2021
Didn't work keeps asking to put phone to head but no position ever produced any audio. Waste of time
Android
Jun 3, 2021
Doesn't work. Keeps telling me to put it on my ear and doesn't play anything.
Android
May 29, 2021
Wouldn't connect when it was supposed to. Kept saying we paused the audio put phone back to ear to start again but nothing would happen
Android
May 22, 2021
Audio doesn't work.
Android
May 17, 2021
The staff at the island lied to us. They make it seem like you have to download this app. But you don't. They'll give you a device if you ask for one. Tried to download it. Could never download all the audio files from the app. Audio files these days are supposed to be very easy and fast to download. The app won't let you go backwards????
Android
May 14, 2021
Downloads and doesn't play
Android
May 10, 2021
wi fi worked only 20% of the time. better off with the device they hand out in the island
Android
Apr 18, 2021
Wow. Whoever put this together has zero customer service experience. Nothing tells you that you have to hold the phone to your face, the park people are USELESS and grumpy. You aren't told about the app until you're at the island which depending on weather you might be able to download the audio, and the final insult is that you can use the audio more than once a day ON YOUR OWN PHONE.
Alcatraz Experience-Audio Tour - Product Description
A brand new, limited Special Edition audio tour, Alcatraz in Times of Change, is available for you to download now! This 30-minute tour shares entertaining and compelling stories about Alcatraz.  It is drawn from staff’s personal interviews with former prisoners, correctional officers, and kids who grew up here, as well as decades of deep research into the Island’s lesser-known stories.  Explore the historic gardens, Eagle Plaza and the New Industries areas.
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