Quality degradation at Allianz MyHealth  
Users report higher volume of Quality Issues than usual
21
poor

Allianz MyHealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Health & Fitness
Work at ALLIANZ TECHNOLOGY (THAILAND) COMPANY LIMITED? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at ALLIANZ TECHNOLOGY (THAILAND) COMPANY LIMITED? Unlock additional insights
Android unitQ Score
Android User Feedback
57%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
27 Reports
User Feedback
43%
iOS
27 Reports
57%
Android
36 Reports
Allianz MyHealth - Latest Quality Issues
Android
Aug 14, 2022
App is getting worse over time. aince twi weeks: Timeout when saving/sumbitting Claims (Error message: Service temporary not availible). Points also mentioned in this review forum are not addressed over years: Design has moved the menu to the top where it cannot be accessed anymore Camera not accessible to take photos from invoices.
Android
Aug 11, 2022
Everytime i login with my password, it says incorrect. and whenever i try to change password, it says the pin has been send to email but there is no any email...so annoying app.
Android
Aug 10, 2022
Always shows error when trying to submit claims.
Android
Aug 9, 2022
The app is terrible. There is nothing you can do with it apart from see your personal details, make your claim. Their website is bad too, the guide from the health table benefit shows you some url access your policy and order a membership card but you cannot find it on the website. Waste my morning!!!
Android
Aug 2, 2022
I try many times but still cannot receive the pin code
Android
Jul 27, 2022
White screen when trying to open app. Never respond to any enquiries. "Will get back to you in 2 business days." That's what you said but after 4 business days without reply, I sent another follow-up enquiry and now it's almost 2 weeks time. Still, nothing from the allianz team... What is the use for having the online enquiry function when you don't intend to respond to any of it? Hope the app will improve so is the customer service.
Android
Jul 27, 2022
Application too complicated, you waste a lot of time to repeat information. Since the last update the table of guarantees is not accessible. The employees who are supposed to answer when you use "contact us" answer you totally next to the plate. This application could really be effective unfortunately this is not the case probably because of poor management.
Android
Jul 26, 2022
The App is challenging now .. doesn't want to move to the next step after claim. sometimes the app is not opening at all. just a blank surface.
iOS
Jul 26, 2022
Doesn’t work
It’s just a white screen when opening the app. Can’t use it on my iPhone 11. please fix it.
Allianz MyHealth - Product Description
Do you have

International health insurance with Allianz? or
Overseas Student Health Cover with Allianz Care for your time in Australia?
 
If so, this free app is for you.
 
MyHealth digital services have been designed to make your life easier.
 
Always on the go? No problem.
Manage your claims as well as your health at the touch of a button.
 
Anytime, always on, you can:
- access your digital membership card,
- submit or check the status of your medical claim,
- check your benefits and explore your cover,
- consult the Health Assistant to help you manage your health and wellness*
 
*This feature may not be available to some members depending on the cover selection.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners