Quality degradation at Ally Auto Finance  
Users report higher volume of Quality Issues than usual
65
poor

Ally Auto Finance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
Work at Ally Financial Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Ally Financial Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
96%
Android
87 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
4 Reports
User Feedback
4%
iOS
4 Reports
96%
Android
87 Reports
Ally Auto Finance - Latest Quality Issues
Android
Aug 17, 2022
Every single night, app down for "maintenance". Honestly most of us ONLY have time at that time to make our payments, check our acct overview, etc, very annoying.
Android
Aug 14, 2022
Why are you "always doing maintenance" dumb can't see what I need ever. Even when it's time to pay app is down and useless. What's the problem?
Android
Aug 13, 2022
The app is not a friendly app doesn't allow you to change or make Bank changes customer service is just as bad called numerous of times regarding the status of them changing my bank account and having to get charged finance charges and trying to address that to them it's like talking to a two year old not a good experience at all
Android
Aug 12, 2022
Can't even get thru the set up process on the App
Android
Aug 11, 2022
Really bad company.. got my car refinance through them and there a joke.
Android
Aug 11, 2022
Constantly have glitches, or missing information. Most of the time I get kick out of the app.
Android
Aug 9, 2022
This app sucks big time,always they decide to do maintenance on their page when is your due date ! Happend many times so far and still same
Android
Aug 7, 2022
I have had a car loan which the dealer went through. I had such a hard time getting someone to take care of the problem with payment I wanted to us auto pay through the bank, however I was sent three applications which I filled out each one and sent it in. Now I'm assuming everything was well. Now I receive a letter in the mail they can not take payments . Charging me a late fee!! Could not help me. She was from the Philippines she could not help or understand what to do. 6 calls no results!!!
Android
Aug 7, 2022
Always down, everyone I go to pay the site is down. My last payment was late due to the app always being down and I don't use the website.
Ally Auto Finance - Product Description
Ally Auto’s new design offers a quick, simple, and secure way to make payments and manage your vehicle accounts on the go. 


Where to start
•	Enroll in Ally Auto from the app login screen, or enter an existing username and password 
•	Set up and use Touch ID® or Face ID® for quick and secure logins

What you can do
•	Securely view payment information, statements, and transactions
•	Easily review and edit pending vehicle payments 
•	Make one-time vehicle payments or use Auto Pay to schedule future payments for 365 days a year
•	Pay off your vehicle faster by scheduling extra payments at any time
•	Use the Message Center to ask questions, compose, and respond to queries with attachments
•	Manage multiple vehicles from your Snapshot — a simple, straightforward dashboard
•	Stay on top of your financial health with free FICO® Score updates

How we prioritize your security
•	We never store personal or account information on your phone
•	All transactions are secure and encrypted 

FICO and "The score lenders use" are trademarks or registered trademarks of Fair Isaac Corporation in the United States and other countries. ©2021 Fair Isaac Corporation. All rights reserved.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners