Quality degradation at Ally Auto Finance  
Users report higher volume of Quality Issues than usual
34
poor

Ally Auto Finance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
237 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
9 Reports
User Feedback
4%
iOS
9 Reports
96%
Android
237 Reports
Ally Auto Finance - Latest Quality Issues
Android
Oct 14, 2021
Awful app. Not user friendly. And why is it at least once a week it's down for system maintenance? As much as it's down for maintenance it should be way better. Can't wait to pay my car off and be done with it.
iOS
Oct 13, 2021
Terrible! Always suspenses my pay date and makes me late on payments
I have been with financial since 2019 and I have been on autopay since the start. This past year I have been given an email every due date that my auto payment has been suspended. I have called several times to try and get this issue fixed and everytime I call they say it will be fixed by next month. This has yet to be fixed and today it suspended my payment last second yet AGAIN and now my payment is past due. Stay away from ally auto.
Android
Oct 13, 2021
App hardly ever works it ways says they are under maintenance it's hard to pay with it.
Android
Oct 12, 2021
Hello!!! The website does not work nor does this app. How can I pay my bill or see anything pertaining to my account with useless apps and a site that is down. Please fix asap.
Android
Oct 11, 2021
It's always reading its unavailable. I only need it once a month, can't ever log in, I have to go online. It's useless
iOS
Oct 11, 2021
Horrible
Constantly not working. Constantly unavailable. I should be unavailable too when it's time to pay my bill. Complete garbage.
Android
Oct 9, 2021
Beware people go to Western Union and make your payments because nothing good is coming from trying to pay on the app they are kicking out payments and taking a week to even process payments
Android
Oct 9, 2021
Horrible can't set up account Horrible customer service can't wait to refinance to get rid of this CRAP BANK
Android
Oct 8, 2021
I make my payments early every month, since I had been financed with Ally Auto for eight months. I have to call every month because I'm getting texts saying that my payment have not been made. I make my payments at least 3/4 weeks in advance. When I called the customer service number the lady prefer to dispute(argue, rude) w/me instead of figuring it out and taking care of the issue. I had to go on the internet(Google) find the headquarters, CEO Etc....in order to get some professional assitance
Ally Auto Finance - Product Description
Ally Auto’s new design offers a quick, simple, and secure way to make payments and manage your vehicle accounts on the go. 


Where to start
•	Enroll in Ally Auto from the app login screen, or enter an existing username and password 
•	Set up and use Touch ID® or Face ID® for quick and secure logins

What you can do
•	Securely view payment information, statements, and transactions
•	Easily review and edit pending vehicle payments 
•	Make one-time vehicle payments or use Auto Pay to schedule future payments for 365 days a year
•	Pay off your vehicle faster by scheduling extra payments at any time
•	Use the Message Center to ask questions, compose, and respond to queries with attachments
•	Manage multiple vehicles from your Snapshot — a simple, straightforward dashboard
•	Stay on top of your financial health with free FICO® Score updates

How we prioritize your security
•	We never store personal or account information on your phone
•	All transactions are secure and encrypted 

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