Quality degradation at Ally Auto Finance  
Users report higher volume of Quality Issues than usual
30
poor

Ally Auto Finance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
26 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
21 Reports
User Feedback
45%
iOS
21 Reports
55%
Android
26 Reports
Ally Auto Finance - Latest Quality Issues
iOS
Apr 14, 2021
Useless
The app is always ‘under maintenance' - all day, every hour - so you cannot check your car balance or make payments from your phone. The most useful thing left is the Face ID, so it's easier to log in and get told you can't view your information.
Android
Apr 13, 2021
Feels like this app is intentionally bugged so you can't log in, make payments on time. New extension program takes advantage of people in need during these pandemic times. If possible save yourself the aggravation, money and look somewhere else.
Android
Apr 12, 2021
Cant login 80% of the time for "maintenance". The "save username" and biometric login are useless. I keep having to update it and see they changed the layout of the app, yet have done nothing to fix the actual issues.
Android
Apr 11, 2021
Unavailable, again... Why is it, I spend more time on the phone to make a n payment, the. Using the app? It's Ben saying the app is Unavailable for the last week.
iOS
Apr 10, 2021
4.7/5??? Username & password don’t work on the app!!
Using the EXACT same username and password I use online doesn't work on the app. “Username and/or password invalid” I try to use the lost password/username, and I'm still not recognized. 4.7/5? How did this app get this inflated rating?
iOS
Apr 10, 2021
Doesn’t Work
Have not been able to use the mobile app in several months. The website doesn't seem to work on my phone's browser either. Very inconvenient.
iOS
Apr 9, 2021
Vehicle Information Unavailable 24/7
This app is ABSOLUTE GARBAGE!!! I wish I could give it "0" stars! It doesn't matter what day or time I open the app! My vehicle information is NEVER available and the site is under maintenance....FOR MONTHS????? I end up having to log in through laptop or browser. So what's the point of the app??? I deleted this useless app and log in without issue through my browser!
iOS
Apr 7, 2021
fix it!!
horrible app, never works anymore
Android
Apr 7, 2021
Unnecessary to constantly be updating for no changes
Ally Auto Finance - Product Description
Ally Auto’s new design offers a quick, simple, and secure way to make payments and manage your vehicle accounts on the go. 


Where to start
•	Enroll in Ally Auto from the app login screen, or enter an existing username and password 
•	Set up and use Touch ID® or Face ID® for quick and secure logins

What you can do
•	Securely view payment information, statements, and transactions
•	Easily review and edit pending vehicle payments 
•	Make one-time vehicle payments or use Auto Pay to schedule future payments for 365 days a year
•	Pay off your vehicle faster by scheduling extra payments at any time
•	Use the Message Center to ask questions, compose, and respond to queries with attachments
•	Manage multiple vehicles from your Snapshot — a simple, straightforward dashboard
•	Stay on top of your financial health with free FICO® Score updates

How we prioritize your security
•	We never store personal or account information on your phone
•	All transactions are secure and encrypted 

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