Quality degradation at Amazon Halo  
Users report higher volume of Quality Issues than usual
41
poor

Amazon Halo | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
87%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
8 Reports
User Feedback
13%
iOS
8 Reports
87%
Android
53 Reports
Amazon Halo - Latest Quality Issues
Android
Jun 21, 2021
Since last update, it became significantly worse. Now it hit or miss when syncing band and app. Sometimes It shows points for the day, but actual activities (like walking with dog for two hours) shows 0 points. I am loosing my trust into what this device is measuring and what it's showing. For exact same activities that I was getting points just 2 weeks ago, I am getting nothing now. Overall, that new "Feed" I don't like... Can you roll back this "updates"?
Android
Jun 20, 2021
So far it has not read my sleep for 4 days... Troubleshooting did not help, nor did speaking to an Amazon Customer Service, he couldn't figure out the issue. . one of the Main reasons I got the band was for my sleep issue and I want to measure what was going on, after two different bands tried no sleep has been recorded. NOT SO HAPPY ABOUT THIS, THANK YOU.... *Edit* 6 days in and still no sleep data... Called for help and was told they know there is a problem and they are working on it.... SMH
Android
Jun 19, 2021
It seems to have trouble pulling membership information.
Android
Jun 19, 2021
I am not a fan of the new Feed page. It seems like it takes more clicks to get to my activities and other things then it did before.
Android
Jun 18, 2021
The sleep analysis has helped me alot. I was sleeping alot but always tired. Found out I was barely getting any deep sleep.
Android
Jun 18, 2021
Took update now it doesn't synch. Waste of money. Continue to be disappointed in the device and app.
Android
Jun 17, 2021
The updated app sucks. It makes it harder to get relevant daily information and pushes less relevant information forward. Simple is better.
Android
Jun 17, 2021
Update 6l15 Sleep tracking/analytics doesn't seem to be a priority. Clearly your product team did not consider all use cases when designing solutions around sleeplessness. Additionally, recent update is buggy. I lost over 6 miles of activity on Sunday due to a paring issue. Also attempting to review today's points breakdown causes Halo to crash.
Android
Jun 16, 2021
Super inconsistent activities tracking. The same morning workout can fluctuate almost 40 points...I could understand a few points here or there but not 40. I've checked fit and charge without finding a reason why the point vary so much. With that data being so inconsistent I have a hard time trusting any of it. I will however admit I do find the app motivating and helpful. The programs have been very helpful. I just wish the data was more consistent so it could be trusted.
Amazon Halo - Product Description
This app requires the Halo Band.

Amazon Halo measures your movement, sleep quality, body composition, and even the tone of your voice, to provide a more complete picture of your overall health and help you build better habits for life.

Key features:

ACTIVITY

• Informed by guidelines from the American Heart Association, Halo measures the intensity of your activity in addition to tracking steps and sedentary time. This means that working harder – for example, taking two stairs at a time, or going for a jog – helps you reach your weekly goals faster.


SLEEP

• Monitor the quality and quantity of your sleep, like how long it takes you to fall asleep, how much you wake up at night, and how long you spend in each sleep stage.


BODY COMPOSITION

• Halo's Body feature is nearly twice as accurate as leading at-home smart scales.
• Body uses your smartphone’s camera to determine your body fat percentage, a better indicator of health than weight or BMI alone.
• A personalized 3D model helps you track changes over time.


DISCOVER

• Build healthier habits through 100+ labs developed by partners like Mayo Clinic, SWEAT, and Headspace.
• These simple, measurable experiments and challenges help you see the impact that small changes can make on the way you feel – like whether meditating improves your focus, or if a pet-free bedroom improves your sleep quality.


TONE OF VOICE ANALYSIS

• Halo analyzes qualities of your voice throughout the day to help you understand how you may sound to others.
• Being more aware of your tone can help you keep your relationships strong at home, at work, and everywhere in between.

By using this app, you agree to Amazon’s Conditions of Use (www.amazon.com/conditionsofuse), Privacy Notice (www.amazon.com/privacy) and all the terms found at www.amazon.com/amazonhalo/terms.

For more details on privacy see our Privacy FAQs at www.amazon.com/amazonhalo/privacy.
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