Quality degradation at American Family Insurance App  
Users report higher volume of Quality Issues than usual
50
poor

American Family Insurance App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
90%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
4 Reports
User Feedback
10%
iOS
4 Reports
90%
Android
38 Reports
American Family Insurance App - Latest Quality Issues
Android
Jun 17, 2021
Doesnt work at all. Logged in with an existing account and doesnt show any policies. Crashes about every other time using it.
Android
Jun 16, 2021
App hangs on "confirm contact info" page with an overlay box saying loading please wait. App is unusable.
Android
Jun 16, 2021
I work with Malory Numkena and she never fails me when assisting me with payment and other information. Thank you Ms. Numkena.
Android
Jun 16, 2021
The app has some bugs in it. I've had it since last year and Everytime I open it up it it brings me to the Google Play Store and thinks there's a update. I love Amfam. I just don't find this app to be useful.
Android
Jun 16, 2021
I had a very good 👍 experience with LINDA POTTER OFFICE 🏢 AT THOMAS RD. AND 40ST SOME WERE AROUND. I DID A CLAIM MANY YEARS AGO AND IT WAS FAST AND ALL WAS CLEAR. MY CREDITS ARE GIVEN AND NEVER HAD ANY PROBLEMS. MAYBE 👀 YOU SHOULD CALL 📞 😉 THAT OFFICE 🏢.
Android
Jun 15, 2021
Doesn't let me pay my bill
Android
Jun 9, 2021
Always giving an error message. This service is temporarily unavailable. Please try again later. When you do get to use it, it states you have to call a number. You can view your accounts, that's the only reason it got at least two stars.
Android
Jun 9, 2021
"service is temporarily unavailable. Try again later." For the LAST 4 MONTHS! Useless app.
Android
Jun 6, 2021
App always wants to update but when I try to it just buffers. And some of the normal functions do the same thing. I always have to delete app install again.
American Family Insurance App - Product Description
American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies.

Check out what the MyAmFam app can do for you:

View Insurance Policies at Your Convenience:
 •  Easy access to all your account details all in one place
 •  Access proof of insurance in an instant
 •  Use Touch ID or Face ID to log in easily and securely
 •  Get an Auto Insurance Quote

Set up and Manage Payments:
 •  Never miss a payment with auto pay
 •  Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
 •  Get in‐app payment reminders to pay bills
 •  View your upcoming payment schedule

Manage Your Policy Details:
 •  View policy and coverage details
 •  Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!

Access Your Insurance Information:
 •  Request a change for your contact information
 •  Make a policy change
 •  Manage your communication preferences
 •  Get in touch with your insurance agent

Claims & Accident Support:
 •  File a claim made simple
 •  Check the status of a claim
 •  Get roadside assistance
 •  Find an auto or glass repair shop

Ready to take the MyAmFam app along for the ride? Download it today!

About American Family Insurance:
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
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