Quality degradation at Arizona Mobile ID  
Users report higher volume of Quality Issues than usual
43
poor

Arizona Mobile ID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-25 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
239 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
90 Reports
User Feedback
27%
iOS
90 Reports
73%
Android
239 Reports
Arizona Mobile ID - Latest Quality Issues
Android
Jun 30, 2022
Can't even authenticate. The link the app sends you is not a valid website page. Bummer. This is a good idea executed very poorly.
Android
Jun 29, 2022
Doesn't work with S22+.
Android
Jun 29, 2022
The link confirmation link they text you is never correct so you can move past that step. Ie worthless
Android
Jun 29, 2022
Installed and during set up got an error messaging while activating. Read their FAQ and it said I needed to give camera access, go to settings and it already has camera access... so instantly uninstalled it and took a photo lol easier. Save yourself the headache ✨️ 🙂
Android
Jun 29, 2022
Thought it wasn't going to work, but then read reviews of people running into similar issues. On an Android device, the authentication process doesn't work unless you go into the app settings, and go to "open by default" and then add the links suggested to open in the app.
Android
Jun 28, 2022
Nice try, poor implementation, particularly the photo setup, which was unintuitive, unworkable, with no help or instructions. Deleted the app until it is improved and user friendly. Who in the world approved this thing to go live?!!!
Android
Jun 28, 2022
After reading other reviews, I decided to try downloading app directly from Google store and it worked perfectly. After giving a few permissions, I put in my phone to receive code for web page. Clicked on code, got message that "web page not available." At this point, and after reading other reviews (you shouldn't have to keep asking for help and getting multi-step instructions!), I'm uninstalling *and* contacting ADOT, which no one else seems to have done. A 3.2 rating for important app? NO!
iOS
Jun 28, 2022
Exercise In futility
The move your nose around and center your face does not work. And why can’t I just do the Apple Wallet version? I just received my renewed license in the mail so there should not have been a problem.
Android
Jun 28, 2022
I ignored the comment. Link won't work. Waste of time
Arizona Mobile ID - Product Description
Including layers of security and privacy controls, Arizona Mobile ID is a contactless, convenient way to verify your identity from your phone. 

Arizona Mobile ID allows you to control what information you share during a transaction. For example, when buying age-restricted items, the app can confirm you are of legal age without having to share your birth date or address.

Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected.

In five simple steps, you can register for your Arizona mID:

1. Download the app and set permissions
2. Register your phone number 
3. Use your device camera to scan the front and back of your driver’s license or ID card
4. Follow the app’s registration steps to take a selfie 
5. Set up app security and you’re good to go! 

Arizona Mobile ID can be used to verify a person’s identity to complete enhanced-verification services online, such as transferring a vehicle title and requesting a disbursement at AZMVDNow.gov, MVD’s primary customer self-service website.

Please note: Arizona Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID. Please continue to carry your physical ID because not all entities are able to verify mID yet. 

For more information, please visit mobileid.az.gov. 

This app requires an iPhone 6 (iOS 13.1) or newer device.
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