Quality degradation at Arizona Mobile ID  
Users report higher volume of Quality Issues than usual
76
fair

Arizona Mobile ID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Travel
Work at IDEMIA Group? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at IDEMIA Group? Unlock additional insights
Android unitQ Score
Android User Feedback
41%
Android
66 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
95 Reports
User Feedback
59%
iOS
95 Reports
41%
Android
66 Reports
Arizona Mobile ID - Latest Quality Issues
iOS
Oct 23, 2021
Impossible
There is no way to take the picture. I placed The phone on a shelf and stood there lining up the dots and they would never take the picture. Frustrating but it's the state so what else would you expect. Then they send you to support which is unavailable in the middle of the day on Thursday. Great job
Android
Oct 23, 2021
This app stinks- it won't let me even register. I tried 5X and it keeps rejecting my verification steps that I've done correctly.
iOS
Oct 22, 2021
NOT WORKING
This app is not working on iphone 12 pro max ios 15 PLEASE FIX ASAP
iOS
Oct 21, 2021
Is this a scam?
It asks for a picture of drivers license and takes photos if your face, then says it can't process it. Beware of giving this app your private information given the app doesn't work.
Android
Oct 20, 2021
Facial recognition part was ridiculous. Trying to move the line to those bubbles was infuriating
iOS
Oct 18, 2021
Face Recognition setup is terrible
Tried to do it multiple times and gives me an error and says I need to restart the process everytime.
iOS
Oct 17, 2021
Crash when open
closes instantly in ios 13.5 iPhone XS Max is the only app that fails me in this version of iOS
Android
Oct 16, 2021
Web page cannot be reached when trying to verify link sent to my android phone. Followed your help guide on how to fix the issue and it doesn't fix it.
Android
Oct 13, 2021
App is broken. Won't even open.
Arizona Mobile ID - Product Description
Including layers of security and privacy controls, Arizona Mobile ID is a contactless, convenient way to verify your identity from your phone. 

Arizona Mobile ID allows you to control what information you share during a transaction. For example, when buying age-restricted items, the app can confirm you are of legal age without having to share your birth date or address.

Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected.

In five simple steps, you can register for your Arizona mID:

1. Download the app and set permissions
2. Register your phone number 
3. Use your device camera to scan the front and back of your driver’s license or ID card
4. Follow the app’s registration steps to take a selfie 
5. Set up app security and you’re good to go! 

Arizona Mobile ID can be used to verify a person’s identity to complete enhanced-verification services online, such as transferring a vehicle title and requesting a disbursement at AZMVDNow.gov, MVD’s primary customer self-service website.

Please note: Arizona Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID. Please continue to carry your physical ID because not all entities are able to verify mID yet. 

For more information, please visit mobileid.az.gov. 

This app requires an iPhone 6 (iOS 13.1) or newer device.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners