Quality degradation at Aspiration Spend, Save, Invest  
Users report higher volume of Quality Issues than usual
37
poor

Aspiration Spend, Save, Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
83%
Android
119 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
24 Reports
User Feedback
17%
iOS
24 Reports
83%
Android
119 Reports
Aspiration Spend, Save, Invest - Latest Quality Issues
iOS
Jan 21, 2022
Ugh
How does a charge I didn't complete show as pending on my account when the transaction was never finalized
iOS
Jan 21, 2022
They are lying!!!
You do not receive the stated interest rate for savings this is not true. You only get any interest if you spend $1k a month. Be careful not to be caught here
iOS
Jan 21, 2022
Lies.
Does NOT give you $50 per referral. Does not give you $100 when you sign up either, doesn't even give you $1. Lies lies lies.
Android
Jan 20, 2022
They are a scam and liers. Offer $200 promotions then later take the $200 back for no reason.
iOS
Jan 20, 2022
Totally Broken Sign Up Process
NUMEROUS phone calls and emails have provided absolutely no assistance in creating an account. Emailed and called many times with no help or response.
iOS
Jan 20, 2022
Very Basic
The app is fine for checking your balance and depositing checks, but it lacks a lot of the functionality you'd expect from a banking app in 2022. The descriptions of transactions are very cryptic so it's often hard to tell where a purchase was made. There's also no analysis of your spending (eg 30% on gas, 40% groceries, etc), which isn't essential but would be a convenient feature.
Android
Jan 20, 2022
I'm happy with the account, but the app just keeps not working for a few days at a time. It claims password or login is incorrect, when the same works on the mobile website. Guaranteed the same as both are autofill from the same source. There also seem to be feature regressions without communication. Used to get notifications on debit card use. They no longer seem reliable, even when the app is working.
Android
Jan 19, 2022
Tried to log into my account, and they made me verify my email because they didn't recognize my device. Defeats the purpose of the password, but I get it, so I successfully verified my email. Now they won't let me log in unless I receive a code to my OLD phone number. Apparently this company doesn't realize that people's lives change. So I can't even update my phone number without the old phone number. On the phone waiting for customer service now so I can CLOSE my account. Too inconvenient.
iOS
Jan 19, 2022
Bonus was not paid as promised
I was sent an email that my bonus would be paid in 60 days and it was not paid out. Working with their customer service team to help, but we will see. Feels like I can't trust them.
Aspiration Spend, Save, Invest - Product Description
Sign up for Aspiration in 5 minutes or less to start spending, saving, and investing with a conscience.

Get paid for getting paid early! Open an Aspiration account and set up direct deposit and you’ll receive $25 — plus you’ll get your paycheck or government benefits up to two days early, every time you get paid‡.

SPEND & SAVE ACCOUNT
• Earn cash back rewards with your purchases, including bonus rewards at socially conscious businesses
• Withdraw your cash for free at over 55,000+ Allpoint ATMs
• Get paid up to 2 days early — you can now receive qualifying inbound ACH transfers (like direct deposit & gig economy payments, government benefits, annuity payments, investment income, and social security payments) up to two days early‡!
• Earn up to 1.00% APY on your Save Account*
• Know that your deposits aren’t funding fossil fuel exploration or production, private prison operations, or manufacturers of firearms.
• Deposit a check with your phone's camera
• Pay your bills or send a check to a friend
• Track your impact on the planet as you shop
• Choose the monthly fee you think we deserve — even if it’s zero!
• All extra services provided at cost
• We commit to donate 10% of profits to charity

SAFETY
• Sign in with Touch ID or Face ID (on supported devices)
• Two-factor authentication
• 256 bit encryption

DISCLAIMERS
The Aspiration Spend & Save Account are cash management accounts offered through Aspiration Financial, LLC, a registered broker-dealer and Member FINRA/SIPC. An affiliate, Aspiration Fund Adviser, LLC is an SEC registered investment adviser. An affiliate, Aspiration Card Services, LLC offers credit products. Aspiration Fund Adviser, LLC, Aspiration Financial, LLC, and Aspiration Card Services, LLC are subsidiaries of Aspiration Partners, Inc. (“Aspiration”). Aspiration pledges to donate 10% of our profits to charities. Aspiration is not a bank.

Paid experiences may not be representative of others and is no guarantee of future success. The Aspiration Cash Back program is subject to change at any time and without notice, including reversal of rewards for abuse, fraud, and other illicit activity. Cash Back rewards are generally credited on the first day of each calendar month. Customers will earn cash back on debit card purchases, amount earned varies by merchant. ATM use is free and unlimited, at Allpoint ATMs only, transaction amount caps may apply. Find an Allpoint ATM at https://www.aspiration.com/atms. *The Aspiration Save Account’s up to 1.00% Annual Percentage Yield (“APY”) interest rate is variable, subject to change, and is only available to customers enrolled in Aspiration Plus after conditions are met. Enable Plant Your Change and Aspiration will round up qualifying debit card purchases to plant a tree. With Aspiration Plus and Planet Protection, Aspiration will provide carbon offsets for your gas purchases. The Aspiration Plus Debit Card is issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. ‡The full getting paid early and $25 promotional terms and conditions can be found at https://blog.aspiration.com/aspiration-early-ach-transfer-social-post-terms/

This communication should not be construed as an offer, solicitation of an offer, or advice to buy or sell securities.  Aspiration does not offer or provide investment, financial, tax, or legal advice. This is not an offer or solicitation in any jurisdiction where Aspiration Financial, LLC or its affiliates are not authorized to do business or where such offer or solicitation would be contrary to the local laws and regulations of that jurisdiction.

Visit aspiration.com/disclaimers and aspiration.com/policies for additional terms and conditions of services.

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