Quality degradation at Aspiration Spend, Save, Invest  
Users report higher volume of Quality Issues than usual
42
poor

Aspiration Spend, Save, Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-26 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
124 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
19 Reports
User Feedback
13%
iOS
19 Reports
87%
Android
124 Reports
Aspiration Spend, Save, Invest - Latest Quality Issues
Android
Jun 29, 2022
I like this app and what it strives to achieve. But when disputing an unauthorized transaction it can take weeks. I am very disappointed in how long this takes because I have rent to pay and an unauthorized charge is preventing me from paying my rent and other bills on time. I hope they find a way to make unauthorized disputes move along quicker. We have bills to pay and most people in the US are poor and live paycheck to paycheck.
Android
Jun 29, 2022
Terrible one of the worst apps I ever had to deal with, they are constantly taking $10 here, $10 there from my account, tried to cancel the membership through email, of course I didn't get a response back, I am pissed off whatever you do, don't download this app, you will definitely regret it.
Android
Jun 28, 2022
Perks have consistently gone down over the years, as has the customer service. More than half the time, the app gives me an error when I log in so I can't see my balance when I need to.
Android
Jun 28, 2022
My account is locked and I don't get any email to have it unlocked. And there is no support for this.
Android
Jun 27, 2022
Can no longer deposit checks with last forced app update. Contacted customer service several times. Left with zero options...
Android
Jun 27, 2022
Absolute scam. I found out this app on Instagram and it said get 25 bucks just for signing up. But instead it wanted me to sign up for a card that said free but wants 10 bucks.
iOS
Jun 27, 2022
Like the bank but major tech issues.
I haven’t been able to set up recurring transfers between my accounts within this bank for months. And when I am able/lucky to set up a transfer it doesn’t work. And I try to use the process of linking a card but there’s always an issue with that. And the issue comes up when I’m using the website also. So the app doesn’t help and the website doesn’t help. And I don’t think that the customer caroline can do it or at least they’ve never offered it when I had to call.
Android
Jun 26, 2022
No checks yets never had an bank account.
Android
Jun 26, 2022
Please update app. I can't seem to use mobile deposit. I need this money now
Aspiration Spend, Save, Invest - Product Description
Sign up for Aspiration in 5 minutes or less to start spending, saving, and investing with a conscience.

Get paid for getting paid early! Open an Aspiration account and set up direct deposit and you’ll receive $25 — plus you’ll get your paycheck or government benefits up to two days early, every time you get paid‡.

SPEND & SAVE ACCOUNT
• Earn cash back rewards with your purchases, including bonus rewards at socially conscious businesses
• Withdraw your cash for free at over 55,000+ Allpoint ATMs
• Get paid up to 2 days early — you can now receive qualifying inbound ACH transfers (like direct deposit & gig economy payments, government benefits, annuity payments, investment income, and social security payments) up to two days early‡!
• Earn up to 1.00% APY on your Save Account*
• Know that your deposits aren’t funding fossil fuel exploration or production, private prison operations, or manufacturers of firearms.
• Deposit a check with your phone's camera
• Pay your bills or send a check to a friend
• Track your impact on the planet as you shop
• Choose the monthly fee you think we deserve — even if it’s zero!
• All extra services provided at cost
• We commit to donate 10% of profits to charity

SAFETY
• Sign in with Touch ID or Face ID (on supported devices)
• Two-factor authentication
• 256 bit encryption

DISCLAIMERS
The Aspiration Spend & Save Account are cash management accounts offered through Aspiration Financial, LLC, a registered broker-dealer and Member FINRA/SIPC. An affiliate, Aspiration Fund Adviser, LLC is an SEC registered investment adviser. An affiliate, Aspiration Card Services, LLC offers credit products. Aspiration Fund Adviser, LLC, Aspiration Financial, LLC, and Aspiration Card Services, LLC are subsidiaries of Aspiration Partners, Inc. (“Aspiration”). Aspiration pledges to donate 10% of our profits to charities. Aspiration is not a bank.

Paid experiences may not be representative of others and is no guarantee of future success. The Aspiration Cash Back program is subject to change at any time and without notice, including reversal of rewards for abuse, fraud, and other illicit activity. Cash Back rewards are generally credited on the first day of each calendar month. Customers will earn cash back on debit card purchases, amount earned varies by merchant. ATM use is free and unlimited, at Allpoint ATMs only, transaction amount caps may apply. Find an Allpoint ATM at https://www.aspiration.com/atms. *The Aspiration Save Account’s up to 1.00% Annual Percentage Yield (“APY”) interest rate is variable, subject to change, and is only available to customers enrolled in Aspiration Plus after conditions are met. Enable Plant Your Change and Aspiration will round up qualifying debit card purchases to plant a tree. With Aspiration Plus and Planet Protection, Aspiration will provide carbon offsets for your gas purchases. The Aspiration Plus Debit Card is issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. ‡The full getting paid early and $25 promotional terms and conditions can be found at https://blog.aspiration.com/aspiration-early-ach-transfer-social-post-terms/

This communication should not be construed as an offer, solicitation of an offer, or advice to buy or sell securities.  Aspiration does not offer or provide investment, financial, tax, or legal advice. This is not an offer or solicitation in any jurisdiction where Aspiration Financial, LLC or its affiliates are not authorized to do business or where such offer or solicitation would be contrary to the local laws and regulations of that jurisdiction.

Visit aspiration.com/disclaimers and aspiration.com/policies for additional terms and conditions of services.

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