75
fair

Atom bank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
89 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
43 Reports
User Feedback
33%
iOS
43 Reports
67%
Android
89 Reports
Atom bank - Latest Quality Issues
iOS
Nov 25, 2022
Few small niggles, but mostly fine so far
Overall easy enough to use, but what's puzzling is the way it doesn't simply use the in-built Touch ID on my phone - I have to select their app's own version of Face ID (which forces me to hold the phone upright) or input a six-digit code. Not the end of the world, but Touch ID would be better. Also, anyone about to sign up, make sure you have your credit file handy. It's wants all sort of info when verifying and I had to try twice thanks to not being able to remember how long ago I last opened a credit card and a current account. Anyway, these things aside, everything is clear and it's easy to link a bank account and depositing from said account was instant.
iOS
Nov 26, 2022
App was great, now crashes on opening
Was planning to open a second savings account this morning, but app now crashes every time I open it. I hope it gets fixed before I need to withdraw money. Up till now I found the app very easy and clear to use.
Android
Nov 26, 2022
Useless - stood outside in the sun and the app cannot take a face scan. Stood inside south facing window with all lights on and app cannot take a face scan. How much more light does it need?! Cannot set up account so deleting.
Android
Nov 27, 2022
Its nothing special, and could leave you stranded with no access to your money. The problem is Apps get upgraded all the time, and occasionally an upgrade is incompatable with older devices. If you don't mind paying out for a new device every couple of years its OK, but think of the cost! Also, last time I looked Atom did not do ISAs, so they were only suitable for very wealty savers. Ordunary people need an ISA for the first £20k each year to avoid paying tax on interest.
Android
Nov 27, 2022
Please delete my data This app requires you log in with their weird voice/face ID Do not trust. Delete my data please - you obviously didn't need it since my phone has built in biometric security.
iOS
Nov 27, 2022
App is a bit rubbish
As a bank it's totally fine. The app is kind of rubbish though. It does a biometric login but instead of using Face ID, it has its own bespoke system which just uses your camera, which is significantly less secure and can be easily fooled with a photograph. There's no reason for this as iOS allows apps to make use of Face ID / Touch ID for biometric security
Android
Nov 28, 2022
Urbanairship and more ad tracking..concerning for a banking app. App itself is great, but shame about the tracking.
Android
Nov 30, 2022
Atoms third party credit checker couldn't verify me at my home address of almost 20yrs...so I couldn't open a Savings account...not as if I was trying to apply😒 for a loan🤣
Android
Dec 1, 2022
Can't register. I know my own name, email and phone number but 'somethings not quite right' so can't go anywhere. Tried multiple times.
Atom bank - Product Description
Banks talk a little too much about themselves don’t they? That’s not really our thing. 
We’d much rather talk about interest as it’s the only thing that’s actually interesting, right? Or maybe talk about how we can help get you into your dream house, or if you’re already in it, how we can help remortgage it. 

Simply, we’re here to do the right thing by you, our customers. To stand up against the big banks, to save you time, offer you the best products we can and help you to take control of your finances. 

Copyright 2021 Atom Bank plc.
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