Quality degradation at Axos Bank®  
Users report higher volume of Quality Issues than usual
45
poor

Axos Bank® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
15 Reports
User Feedback
24%
iOS
15 Reports
76%
Android
47 Reports
Axos Bank® - Latest Quality Issues
iOS
Oct 23, 2021
Worst bank stay away
I was lied to directly by client representative Derek Long as to the wait time on mobile deposits to gain my business. They then store my money and told me to file a complaint online? Out over $30k due to stupidity.
iOS
Oct 21, 2021
page hodel
As much as I appreciate that you guys gave me a loan for my truck. I love my truck. And I am very appreciative to have gotten the loan. But Axos Bank is one of the worst experiences that I have ever had I am 65 years old I've been doing business for 50 of those years and I have never had a worse experience. It is impossible to reach a human being. Once you do reach a human being the left hand doesn't speak to the right so everything is getting completely screwed up all the time. I am very very unhappy
iOS
Oct 21, 2021
Very Glitchy
Like many folks posting reviews, I'm a Simple Bank refugee. I like the app, and Axos Bank features, but it is so glitchy. With every update, there is a new glitch. Last version, I couldn't get it to stop doing FaceID and it would just keep trying to read my face and log me in without even entering the password for me, resulting in locking my account. Once that was finally fixed with this current version, another problem with logging in has come about and no one at Axos can actually help. Now when I try to enter in a text code, which is the exact code they send me, and if I check off “keep me logged in on this device” it claims my code is wrong. Only if I tick off that “keep me logged in” does it do this, and then locks me out. Now I have to continuously keep getting these codes every time I log in, and it is very annoying. Please do better than this.
Android
Oct 19, 2021
I had high hopes for this bank, but I guess I'll be changing AGAIN!! First I couldn't set the account up. Had to call several times, and then they got my phone wrong. Since I couldn't change it for 30 days, I messaged them 3 times to do it! More than a week has gone by and I still haven't gotten a debit card. STILL haven't transferred my money from my previous bank!! Every transaction is SLOW!!!! NOT HAPPY!!
Android
Oct 19, 2021
Every time no matter which phone i use its a pain getting Axos to focus on image. Total pain every flippin time.
Android
Oct 18, 2021
Too slow very buggy every other command has a goal and cannot login biometrically
iOS
Oct 15, 2021
Not so great for check deposits
I really liked the ease of setup and the app itself. My biggest issue was the wait times for mobile check deposits. The company i work for still uses paper checks and not direct deposits. (We are a small family owned business). The first time i did a mobile deposit my money was not available for 7 days. I figured this was because it was a new account and after the first verified deposit it would get better. Well on the second it was another seven days and then on the third it was 8. I cant wait over a week each time i get paid to have my funds available. 7-8 days is just crazy. I opened an account with another bank and did my first mobile deposit yesterday. Within a few hours i had $500 available and this morning the rest was ready to go. Its a shame as i really wanted to stick with Axos, but i cant be waiting over a week every two weeks for my funds to become available. If you don't need to do mobile deposits, im sure this would work out great.
Android
Oct 12, 2021
Slow to load. Never shows my submitted payments. Tiles I put on my page keep disappearing.
Android
Oct 12, 2021
This bank sucks, can't even link my debit card to cash app.
Axos Bank® - Product Description
Functionality from the legacy Axos Invest App is now available in the Axos: Bank, Invest, and Personal Finance app.


App Store Description 

**Welcome, Axos Invest: Managed Portfolio Customers**
 
Manage your finances on the go. Your complete financial picture — banking, investing, and personal finance management — in one convenient place. Fast and secure, with all the tools you need to keep track of your money. 

Save, Borrow, and Transact
● Quickly check account balances and review transaction history
● Deposit checks, transfer funds, and pay your bills on your schedule
● Set custom alerts to stay informed in real time

Investing Your Way
● Dream big, set your milestones, and start investing with our intelligent software that rebalances and reinvests for you
● Review investment portfolio recommendations tailored to your risk tolerance designed to guide you on your financial journey

360-degree Financial View
● See all your accounts in one place
● Categorize your spending across all accounts
● Review your total net worth

Need help?  Just ask
● Get banking answers quickly chatting with Evo 
● Contact a customer service representative 

Safe and Sound
● Secure, two-factor authentication
● Advanced Face ID and Touch ID (fingerprint login) 
● Account monitoring for potential fraud 
● Automatic logout for extended periods of inactivity
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