Quality degradation at Babylon: Smart Healthcare 24/7  
Users report higher volume of Quality Issues than usual
40
poor

Babylon: Smart Healthcare 24/7 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
38%
Android
71 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
114 Reports
User Feedback
62%
iOS
114 Reports
38%
Android
71 Reports
Babylon: Smart Healthcare 24/7 - Latest Quality Issues
iOS
Nov 28, 2022
RUBBISH
can't see booking times and no one can help, absolute joke
iOS
Nov 28, 2022
Doesn’t work
Awful
Android
Nov 29, 2022
The video meetings work well, but apart from that the app is poorly worded and buggy, unfortunately. This is for medical purposes — it should be clear and not have such clear bugs. I let Babylon know about a bug whereby it's impossible to view referrals. This was a week ago. No fix has been applied. Poor.
Android
Nov 29, 2022
I have temperature already 4 days. Shi gives me appointment after 4 days when i will be healthy and you will no longer need them. Very bad service for face to face appointment. Only waste your time. 🤕🤧😷
Android
Nov 29, 2022
Take ages to pick up the phone then give wrong information
Android
Nov 29, 2022
Very flaky. Appointment made was not fulfilled. Setup did not work for 3 attempts. Very poor. Terrible app. Sooo many bugs
Android
Nov 29, 2022
cant hear gp
Android
Nov 30, 2022
4 appointments made no calls from the GP. can't amend contact details either. Was 5 star but now it's useless as noone calls and they cancel the appointment as a no show. Emailed customer service so hoping its fixed soon.
Android
Dec 1, 2022
Tried to use this for the first time today and the App just wouldn't progress to actually confirming an appointment, just kept refreshing on the same page when clicking on Continue. Resorted back to NHS 111. Poor first impression.
Babylon: Smart Healthcare 24/7 - Product Description
Babylon gives you quick access to GPs and more—right from your device. You can also take control of your well-being with digital health tools that are available 24/7.

If you’re finding it hard to access information for coronavirus, or are self-isolating, we’re here to help. 

COVID-19 CARE ASSISTANT
Our free COVID-19 Care Assistant makes taking care of yourself and your loved ones easier. It offers free information from NHS doctors and clinicians - simply download Babylon to access via the app. 

LATEST INFORMATION
Find continually-updated information on Coronavirus, such as how to self-isolate or how to take care of others with the virus. Our information comes from NHS doctors and Public Health England.

SYMPTOM CHECKER & LIVE CHAT
The Babylon symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. Use the live chat feature to ask questions and receive answers from a member of our team, straight from your phone.

GET A CARE PLAN
After you have received information about your symptoms, the COVID-19 Care Assistant will provide you with a Care Plan based on the latest guidance. Get daily notifications to track your symptoms, including your temperature, information for the 14-day isolation and general tips for your physical and mental wellbeing. 

SPEAK TO BABYLON
The COVID-19 Care Assistant allows you to have a video consultation with a clinician via your smartphone, possibly saving you a trip to the hospital. After you enter your symptoms into the symptom checker, it will indicate possible next steps. If you believe you need to speak to a healthcare professional, you can book a video consultation. This can all be done within the app - simply download. 

BUPA members can speak to a doctor via Babylon for free - download, add your membership code when registering and access Babylon healthcare services.

ONLINE PRESCRIPTIONS TO YOUR PHARMACY
Need a prescription, fast? We can send prescriptions to your pharmacy for collection within the hour, so you can get your medication quickly.

NHS GP AT HAND*
Book GP appointments for free, available 24/7, 365 days a year. If you need to have doctor consultations in person, we have five clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments.

SYMPTOM CHECKER
Check your symptoms and get medical information anytime. Our AI-powered Symptom Checker will ask you questions to ensure our health advice is tailored to your circumstances and symptoms.

HEALTHCHECK TOOL
Our free information and educational tool helps you understand health risk factors, build a health profile, and understand lifestyle changes to help achieve a healthy lifestyle.

SPECIALISTS & THERAPISTS
We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable.

MONITOR
You can integrate with other existing health apps and wearables. Babylon helps you track test results, monitor activity levels and health information so you always know how you’re doing.

SAFETY
Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data.

*To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.
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