46
poor
Babylon: Health & digital care | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-33 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
12%
Android
11 Reports
11 Reports
iOS unitQ Score
iOS User Feedback
88%
iOS
79 Reports
79 Reports
User Feedback
88%
iOS
79 Reports
79 Reports
12%
Android
11 Reports
11 Reports
Babylon: Health & digital care - Latest Quality Issues
Android
Sep 15, 2023
Too difficult to get appointments and you can't even speak to reception without one, plus they constantly cancel on you last minute.
Android
Sep 17, 2023
Very poor service. 10+ days wait time for a GP appointment.
iOS
Sep 18, 2023
Rushed and disjointed care
Trying to get comprehensive care through this service is almost impossible. Rushed 10 minute consultations, different issues being treated in isolation by different people, no time to get adequate care. Worst medical care I've experienced, it feels as though we are being pushed through so Babylon shareholders get a better return.
iOS
Sep 19, 2023
Service is great, app is a hot mess
App is confusing, not logical and feels like three different apps jammed together. A bit like the NHS which is too bad because Babylon is a great service. Hire some different UX/UI people!
iOS
Sep 19, 2023
Terrible when trying to add family members.
Instructions are vague and just report not valid without helping you find a solution. Also the company membership code is a big secret I only finally learned after numerous calls. But even then it will not accept my family member. Hopeless.
Android
Sep 20, 2023
Difficult to get appointments anymore. You can't actively choose a specific doc/nurse you have seen before you have to hope they might be availability and come up as 'seen before', meaning it can be hard to have continuity.
iOS
Sep 22, 2023
Appalling service
I paid £39 for a one off appointment. The clinician was late. Didn't call me. Cancelled the appointment and still charged me £39. Outrageous. I will not be using this terrible service again.
iOS
Sep 23, 2023
Very poor experience
Tried to add new family member but app would not progress after pressing the continue button
iOS
Sep 23, 2023
I would give zero if I could
You lie. You have not sent me the link needed to book an urgent appointment. Your service is diabolical
Babylon: Health & digital care - Product Description
Babylon gives you quick access to GPs and more—right from your device. You can also take control of your well-being with digital health tools that are available 24/7. BUPA members can speak to a doctor via Babylon for free - download, add your membership code when registering and access Babylon healthcare services. NHS GP AT HAND* Book GP appointments for free, available 24/7, 365 days a year. If you need to have doctor consultations in person, we have several clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments. ONLINE PRESCRIPTIONS TO YOUR PHARMACY Need a prescription, fast? We can send prescriptions to your pharmacy for collection within the hour, so you can get your medication quickly. SYMPTOM CHECKER Check your symptoms and get medical information anytime. Our AI-powered Symptom Checker will ask you questions to ensure our health advice is tailored to your circumstances and symptoms. MY HEALTH Babylon’s free self-care tool helps you understand your health and how it might change in the future. It uses data collected from wearables, in-app assessments and health records to manage your health, alert you of potential risks and share recommended steps toward becoming a healthier you. SPECIALISTS & THERAPISTS We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable. SAFETY Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data. *To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.
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