poor

Babylon: Health & digital care | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-40 Points Past 7 Days

Category: Medical

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

30%

Android
39 Reports

iOS unitQ Score

iOS User Feedback

70%

iOS
91 Reports

User Feedback

70%

iOS
91 Reports

30%

Android
39 Reports

Babylon: Health & digital care - Latest Quality Issues

Android

Mar 24, 2023

Bupa pays for this awfull service. I want to make an appointment with gp i select apointment and try to confirm. Then app takes me back to confirm page time and time again. I dont know if i have an appointment or not. Will report this awfull app to bupa

Android

Mar 24, 2023

I had an appointment, the doctor said they need to speak with someone else and make an appointment with her the next day, the app did not show her as previous doctor so I can't make another appointment so waste of time on this occasion.

Android

Mar 25, 2023

Nothing really seems to ever work properly

iOS

Mar 26, 2023

Rubbish

Rubbish stay away cannot book appointment

iOS

Mar 27, 2023

Dr cancelled with no explanation at last minute

Terrible. After waiting over a month for simple blood tests appointment cancelled twice at last minute. Going back to GP surgery service as this service now fails in so many ways to provide simple care.

Android

Mar 27, 2023

Absolutely terrible app. Photo verification keeps failing even though the photos are crystal clear

iOS

Mar 27, 2023

Some teething problems, but quickly addressed

Originally I could not use it for family members or children, but after a call to the Helpdesk, it has been resolved

Android

Mar 28, 2023

Very difficult to use. As a added member can't even find how to book appointment. So confusing!

Android

Mar 29, 2023

Usually very good but they have also messed up my prescription resulting in less of what I needed

Babylon: Health & digital care - Product Description

Babylon gives you quick access to GPs and more—right from your device. You can also take control of your well-being with digital health tools that are available 24/7.

BUPA members can speak to a doctor via Babylon for free - download, add your membership code when registering and access Babylon healthcare services.

NHS GP AT HAND*

Book GP appointments for free, available 24/7, 365 days a year. If you need to have doctor consultations in person, we have several clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments.

ONLINE PRESCRIPTIONS TO YOUR PHARMACY

Need a prescription, fast? We can send prescriptions to your pharmacy for collection within the hour, so you can get your medication quickly.

SYMPTOM CHECKER

Check your symptoms and get medical information anytime. Our AI-powered Symptom Checker will ask you questions to ensure our health advice is tailored to your circumstances and symptoms.

MY HEALTH

Babylon’s free self-care tool helps you understand your health and how it might change in the future. It uses data collected from wearables, in-app assessments and health records to manage your health, alert you of potential risks and share recommended steps toward becoming a healthier you.

SPECIALISTS & THERAPISTS

We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable.

SAFETY

Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data.

*To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.

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