Quality degradation at Bakkt  
Users report higher volume of Quality Issues than usual
48
poor

Bakkt | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
90 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
14 Reports
User Feedback
13%
iOS
14 Reports
87%
Android
90 Reports
Bakkt - Latest Quality Issues
Android
Jan 20, 2022
This is a scam it's a fraud they don't communicate with you they do take your money you can't get any money PayPal don't work nothing I wasted 5 days and I have not gotten anything from these people so totally rip off fraud the company and the developer should be punished in law I will make sure I report this to BBB and I will now sit on Facebook Instagram and tiktok to make sure they stand for the crime they have committed on American people
Android
Jan 20, 2022
Just opened this account. Have to see for my self if this bank actually pays me.
iOS
Jan 19, 2022
App broken. Support team lies and doesn’t help
The initial process to join is broken. The test keeps failing even after it says it succeeds (Axios Error?). Contacting support multiple times with no help and no follow up. They didn't even bother to make tickets as today they couldn't find any under my name, number or email. Support person keep closing chat instead of helping. Wouldn't even make a ticket till I told them I'd be letting MasterCard (their new partner) know how awful the set up is. Then they started a ticket. Refused to give to a different person or a supervisor claiming they were the only person working for the whole company today. Very doubtful. Avoid at all costs. There will be more legit companies that credit cards partner with. Or this one will get bought out and run properly and then be worth trying. Till then : RUN! Update: after two months they respond here asking to waste more of my time 🙄. If you want to help go find the previous help tickets and actually help with them.
iOS
Jan 19, 2022
Misleading
Talked into linking my Choices Privileges account for 1000 bonus points. 1000 points nowhere to be seen. Waste of time.
Android
Jan 19, 2022
Won't let me log in to choice hotel
Android
Jan 17, 2022
Eh would be awsome if it worked, tried converting my whyndam rewards to cash but it keeps saying the service is unavailible, it wont let me add red roof on and my points for choice are too few to cash in with the 8000 point minimum
Android
Jan 17, 2022
WHY ON EARTH DOSE EVER DAMN APP NEED APHONE NUMBER AND WONT LET YOU MAKE A ACCOUNT BY EMAIL SO SO SO FRUSTERATING 0 STARS.
Android
Jan 16, 2022
We want to know who was the creator and lifter of this website or application what is the binary code that has since its main creation that is responsible for managing properly or if you have any plan with skill? Or what is the security he has in front of the jacquiadores. It is my opinion just why aunk this account can be linked to an account applications have access to extract and know all the accounts that have been linked to this device in the past
Android
Jan 15, 2022
Horrible. My bank is PNC and it's not on the list so I can't do anything with this app. Useless. Waste of time.
Bakkt - Product Description
Get your digital assets together with Bakkt to unlock hidden value!

Bakkt® puts the power in your hands to make the most of your digital assets - like crypto, loyalty and rewards points, gift cards, and cash - within a single digital wallet.

COMBINE, TRADE, SEND, and SPEND your digital assets in new ways. 

COMBINE

Quickly connect supported loyalty and rewards programs, manage digital and physical gift cards, and trade bitcoin all side by side. With Bakkt, now your digital assets are in one place.  

TRADE

Crypto curious? Safely buy bitcoin with Bakkt - we don’t charge any transaction or trading fees* to buy and sell bitcoin! Trade select loyalty and rewards points for cash through Bakkt, then use that cash however you like.

SEND

Need to pay a friend? You can do that with Bakkt! Select bitcoin, cash, or a gift card from over 95 supported brands and then instantly send it to a friend, whether or not they are a Bakkt user yet.

SPEND

Use the Bakkt® Visa® Debit Card (“Bakkt Card”) to spend your bitcoin† or cash balance in-store or online anywhere Apple Pay® is accepted - simply add the Bakkt Card to the Wallet app on your iPhone® or Apple Watch®! Or, load a connected merchant account to pay with bitcoin or cash. 

Get started today and get your digital assets together with Bakkt!

Questions? Chat with Bakkt Customer Care in the app, or drop us a line at help@bakkt.com.

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

 

Prior to using the Bakkt app, please review our Terms of Use located at https://www.bakkt.com/terms-of-use, the disclosures located at https://www.bakkt.com/disclosures, and the marketing terms located at https://www.bakkt.com/promotional-terms.

 

Bakkt® Visa® Debit Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

*The price at which you buy and sell cryptocurrency with Bakkt may include a spread. See our Terms of Service for details.

†Bakkt will automatically convert all cryptocurrency to US Dollars for use in purchases.
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