Quality degradation at Bank of the West Mobile App  
Users report higher volume of Quality Issues than usual
44
poor

Bank of the West Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
86 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
21 Reports
User Feedback
20%
iOS
21 Reports
80%
Android
86 Reports
Bank of the West Mobile App - Latest Quality Issues
Android
Jul 2, 2022
I clicked on the upgrade button about 24 hours ago and it still has not stopped spinning, now I cannot get into my account to see my balance. WHAT A JOKE! All of your responses read the same and nothing ever happens!!!!
Android
Jul 2, 2022
It never lets me deposit a check. I've updated, uninstalled and reinstalled and every time it tells me it's unsuccessful. Update: it's been 5 years since my review above and STILL cannot do a mobile deposit. I'm done with BOW this is beyond unacceptable 😤
Android
Jul 1, 2022
Okay. This bank sucks. When I signed up years ago, it was on a promotion; Free Checking for Life. Then a couple years later you changed it without telling me, and started charging a monthly fee. So I changed the account to only charge if I made too many transactions. Now that I'm not constantly using the debit card (which stopped working anyway and I had to order another - which, 3-weeks later, I still don't have), I find another random fee. I wonder what you secretly changed this time.
Android
Jul 1, 2022
Wont let me sign in
Android
Jun 29, 2022
It won't let me deposit a check. Takes a picture redirects to green screen and location pops on off repeatedly
iOS
Jun 29, 2022
Needs to improve
The app is buggy, things tend to stop working randomly. Also the user experience is terrible, not intuitive, not clear, with issues like clicking in back button takes you three levels up instead of taking you to previous screen. Design looks very bad as well, no margins, it looks like it is loading a buggy webpage instead of feeling like a real app.
Android
Jun 29, 2022
Just a terrible experience! Often, the bill pay doesn't work for days at a time. It shows error and makes you think it's your Internet connection but it is the app. The bank will not offer any protection if your card gets stolen and used because you have to file a written transaction dispute which they just claim did not receive in 10 days. Customer service is pretty bad as well.
Android
Jun 28, 2022
What a pain. Constant problems with this app. it either loads a black screen or it sits and "securely logs in" for 10 minutes (even when I'm on Wi-Fi). I have an LG Stylo 4 and I JUST updated the app. This is embarassingly poorly executed. Edit: 2/2/2022, most problems have been fixed. Haven't had a black screen or stuck loading screen in some time.
Android
Jun 28, 2022
My account has had a hold on it for over a week since I deposited the check, and nobody is answering customer service. If that hold ever ends I'll probably be finding another bank.
Bank of the West Mobile App - Product Description
Be the master of your money with the Bank of the West app. Enjoy secure access to your accounts and manage your finances from virtually anywhere. 

BEST-IN-CLASS BANKING

Sign in and bank securely with TouchID, FaceID, Mobile PIN or password. 

Send money, make payments, transfer and deposit funds on the go: 
•	Quickly send money to almost anyone you know in the U.S. via their email or U.S. mobile number with Zelle®.
•	View or modify scheduled payments and more with Bill Pay. Take a photo of your bill, and we’ll do the rest. 
•	Easily move money between Bank of the West accounts and accounts at other banks.
•	Deposit checks through the app and email yourself a receipt that has an image of the check. Also verify and view images of cleared checks.

View and manage your accounts wherever you are:
•	Manage your credit and debit cards: set travel notifications, activate new cards, change your PIN or order a new card.
•	Access up to 7 years’ worth of checking, savings, CD and credit card account statements online. Manage your paperless preferences.
•	View account balances and recent transactions without having to sign in using Quick Balance.
•	Quickly look up a transaction without endless scrolling using our search bar. Just type in first few letter or numbers to activate search.
•	Find Bank of the West locations near you with our ATM and Branch Locator. 

OUR SECURITY COMMITMENT

We put the safety and security of your personal and financial information first. We:
•	Never store confidential information or account numbers on your mobile device.
•	Use industry-standard data encryption to protect your transactions. 
•	Prompt you to verify your sign-in information after 5 minutes of inactivity. 
•	Block your mobile banking access if your device is lost or stolen. 

DISCLAIMERS 

The Bank of the West App is available to download at no cost. Your mobile carrier may impose data charges depending on your individual plan. Check with your carrier on specific fees and charges. 

The Bank of the West app isn’t optimized for the iPad. 

Member FDIC. Equal Housing Lender
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