Quality degradation at Bank of the West Mobile App  
Users report higher volume of Quality Issues than usual
33
poor

Bank of the West Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
24 Reports
User Feedback
41%
iOS
24 Reports
59%
Android
34 Reports
Bank of the West Mobile App - Latest Quality Issues
iOS
Nov 26, 2021
Bill Pay
Wished the bill due amount would auto populate on payment screen instead of having to copy-paste from previous screen.
iOS
Nov 25, 2021
Not Happy
I will not be using too much longer. Not happy with service
iOS
Nov 25, 2021
good, but lacking
while info is available, expected features like sort and search are not. useful app for quick, limited tranasactions, the bank website comes closer to meeting all needs.
iOS
Nov 23, 2021
Worst Bank Ever
The mobile app never works. And the customer service made me wait for 2 hours before hanging up my call without even answering it. I can't even venmo using this bank account. Worst bank you can ever think of, DO NOT open a bank account all your best experiences are suffers
iOS
Nov 23, 2021
Go with another bank! Your making a huge mistake choosing them.
This bank use to be amazing, the people back then were so friendly and actually cared about doing business with you. Fast forward to this new age and I'm not singing the same tune. I recently had fraud done on my debit card, and when I called in many times it just seemed like no one cared and they made me feel like I committed the fraud on my account. Even the letter they mailed me made me shake my head. Who talks to ppl. That way. Idk I'm just over them, after almost 10 years of being with them I'm closing my acct. Go with another bank.
iOS
Nov 22, 2021
Customer service and app are awful
I'm watching fraud occur in real time on my debit card, as I sit on hold for over an hour now to get them to shut down my debit card. I have my debit card set to “Lock” and they are still using it as I'm waiting. So that feature in the app is useless. Over an hour now on hold and still no one is answering as I'm watching my money slip away.
iOS
Nov 21, 2021
Go with another bank! Your making a huge mistake choosing them.
This bank use to be amazing, the people back then were so friendly and actually cared about doing business with you. Fast forward to this new age and I'm not singing the same tune. I recently had fraud done on my debit card, and when I called in many times it just seemed like no one cared and they made me feel like I committed the fraud on my account wth? Even the letter they mailed me made me shake my head. Who talks to ppl. That way. Idk I'm just over them after almost 10 years of being with them I'm closing my acct. and this is great I called this morning to cancel and wait was over an hour. I just hung up and emailed them let's see if anyone see my message and they cancel it. Go with another bank. They are terrible!
Android
Nov 17, 2021
They charge you over draft fees and then call it an extended overdraft fee to charge you again. This is fraud. Dont use this bank.
Android
Nov 17, 2021
Worst bank ever. Customer service failed me multiple times. Overcharged me 500 dollars when I had instructions for canceling my account and they just kept charging me money. Ridiculous bank
Bank of the West Mobile App - Product Description
Be the master of your money with the Bank of the West app. Enjoy secure access to your accounts and manage your finances from virtually anywhere. 

BEST-IN-CLASS BANKING

Sign in and bank securely with TouchID, FaceID, Mobile PIN or password. 

Send money, make payments, transfer and deposit funds on the go: 
•	Quickly send money to almost anyone you know in the U.S. via their email or U.S. mobile number with Zelle®.
•	View or modify scheduled payments and more with Bill Pay. Take a photo of your bill, and we’ll do the rest. 
•	Easily move money between Bank of the West accounts and accounts at other banks.
•	Deposit checks through the app and email yourself a receipt that has an image of the check. Also verify and view images of cleared checks.

View and manage your accounts wherever you are:
•	Manage your credit and debit cards: set travel notifications, activate new cards, change your PIN or order a new card.
•	Access up to 7 years’ worth of checking, savings, CD and credit card account statements online. Manage your paperless preferences.
•	View account balances and recent transactions without having to sign in using Quick Balance.
•	Quickly look up a transaction without endless scrolling using our search bar. Just type in first few letter or numbers to activate search.
•	Find Bank of the West locations near you with our ATM and Branch Locator. 

OUR SECURITY COMMITMENT

We put the safety and security of your personal and financial information first. We:
•	Never store confidential information or account numbers on your mobile device.
•	Use industry-standard data encryption to protect your transactions. 
•	Prompt you to verify your sign-in information after 5 minutes of inactivity. 
•	Block your mobile banking access if your device is lost or stolen. 

DISCLAIMERS 

The Bank of the West App is available to download at no cost. Your mobile carrier may impose data charges depending on your individual plan. Check with your carrier on specific fees and charges. 

The Bank of the West app isn’t optimized for the iPad. 

Member FDIC. Equal Housing Lender
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