Quality degradation at Bank of the West Mobile App  
Users report higher volume of Quality Issues than usual
14
poor

Bank of the West Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-49 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
63%
Android
32 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
19 Reports
User Feedback
37%
iOS
19 Reports
63%
Android
32 Reports
Bank of the West Mobile App - Latest Quality Issues
Android
Jun 17, 2021
The options on the payment page won't load. I cannot transfer my funds. I tap on Payments and it just freezes with a blank page. Closed the app out. Did something else and came back and logged in again. Same problem. Boo!
Android
Jun 15, 2021
Cannot deposit my check. This is the sole purpose of this app and it fails to do one simple thing consistently.
Android
Jun 15, 2021
Depositing checks often doesn't work. Use well for Wells Fargo, much better.
Android
Jun 13, 2021
I got a new credit card and i want to set a paperless account in order to view and manage my credit card . Was impossible . It's not such thing with this credit card . I called to ask but they let me waiting a long , long time and i gave up . So , what's going on ?
Android
Jun 11, 2021
Frequent crashes and freezes.
Android
Jun 10, 2021
Its a bit buggy
Android
Jun 10, 2021
App was giving me problems so I updated today. Now it won't even open! I'd give it 0 Stars if I could.
Android
Jun 10, 2021
SUCKS. I INSTALLED THE APP BUT DIDNT LIKE IT SO UNINSTALLED. NOW THE CHROME ICON POPS UP WHEN I GO TO LOG INTO BANK & PROMPTS ME TO BIEW & WHEN I DO IT BRINGS UP THE MOBILE APP.
Android
Jun 10, 2021
Trying to set up my account app and it keeps saying the same thing over and over.
Bank of the West Mobile App - Product Description
Be the master of your money with the Bank of the West app. Enjoy secure access to your accounts and manage your finances from virtually anywhere. 

BEST-IN-CLASS BANKING

Sign in and bank securely with TouchID, FaceID, Mobile PIN or password. 

Send money, make payments, transfer and deposit funds on the go: 
•	Quickly send money to almost anyone you know in the U.S. via their email or U.S. mobile number with Zelle®.
•	View or modify scheduled payments and more with Bill Pay. Take a photo of your bill, and we’ll do the rest. 
•	Easily move money between Bank of the West accounts and accounts at other banks.
•	Deposit checks through the app and email yourself a receipt that has an image of the check. Also verify and view images of cleared checks.

View and manage your accounts wherever you are:
•	Manage your credit and debit cards: set travel notifications, activate new cards, change your PIN or order a new card.
•	Access up to 7 years’ worth of checking, savings, CD and credit card account statements online. Manage your paperless preferences.
•	View account balances and recent transactions without having to sign in using Quick Balance.
•	Quickly look up a transaction without endless scrolling using our search bar. Just type in first few letter or numbers to activate search.
•	Find Bank of the West locations near you with our ATM and Branch Locator. 

OUR SECURITY COMMITMENT

We put the safety and security of your personal and financial information first. We:
•	Never store confidential information or account numbers on your mobile device.
•	Use industry-standard data encryption to protect your transactions. 
•	Prompt you to verify your sign-in information after 5 minutes of inactivity. 
•	Block your mobile banking access if your device is lost or stolen. 

DISCLAIMERS 

The Bank of the West App is available to download at no cost. Your mobile carrier may impose data charges depending on your individual plan. Check with your carrier on specific fees and charges. 

The Bank of the West app isn’t optimized for the iPad. 

Member FDIC. Equal Housing Lender
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