Quality degradation at BBVA United States  
Users report higher volume of Quality Issues than usual
59
poor

BBVA United States | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
249 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
46 Reports
User Feedback
16%
iOS
46 Reports
84%
Android
249 Reports
BBVA United States - Latest Quality Issues
Android
Oct 14, 2021
What's going on I can't sign in my account and I had my money deposited to the BBVA but I can't check anything on the PNC and it keeps saying I don't have an account plz I need help no one is answering the phone if I knew this was gonna happen I would've opened another account with another bank I really either need my money or u guys find me a solution how to sign in my account plz. It used to be a great banking app when it was BBVA
Android
Oct 14, 2021
Before I uninstall this app, I will say I liked it because it didn't require a lot of space on my USER_PHONE_NUMBER mb) and always did what I needed it to do. An explanation for my credit card information suddenly disappearing and a heads up that the app was about to be totally useless would have been nice. So far, I have had zero success logging in through PNC to access my bank info.
Android
Oct 12, 2021
The App was freaking fine until the update! Idk which director or rich guy told y'all these was better but it's not, PNC interface is ugly and confusing. I expect this design from a high schooler doing HTML not a "bank" or whatever it is.
Android
Oct 12, 2021
App would not connect or load at the most inoportune times. External money transfers were near impossible to non BBVA accounts. It would crash randomly. Good riddance to this piece of trash. PNC bought my franchise of BBVA and I couldn't be happier. The PNC app is far superior. You would think it would be industry standard for a BANKING APP to be reliable.
Android
Oct 11, 2021
Making it Hard to understand your account, got to find another bank asap!!!
Android
Oct 11, 2021
Not a good experience I can no longer access my credit card balance or account
Android
Oct 11, 2021
They suck. Can login because i forgot password. Password reset service isn't currently available.i don't use this account much is why i Forgot my pin.... have no way to reset.
Android
Oct 11, 2021
It won't download, despite repeated attempts
Android
Oct 11, 2021
App is essentially worthless now. Unable to see balances, unable to make a payment. Stuck in view only mode.
BBVA United States - Product Description
The BBVA Mobile Banking  App has already been named a ‘Leader’ by Javelin Strategy & Research in its Mobile Banking Scorecard six times in a row, but it just got better! Version 9.0 has been completely redesigned to give you faster access to the features that you already love  and need, all with a fresh look and feel, both in English and  Spanish.

Better Navigation: The new main navigation bar allows you to quickly access the most used features from all key areas of the app easily from the bottom of most screens. Plus, when navigating through your accounts, the new quick action bars will allow you to manage your accounts and customize features in less taps.

Transaction Details: See more clearly how a transaction has impacted your available balance, with improved details for posted and pending transactions. We have also added a warning badge to let you know if a transaction has been posted against insufficient funds. 

Improved Dashboard: See all of your accounts and cards, from BBVA and other financial institutions, in one place for a full financial picture.

Alongside these improvements, there’s a fresh new look for all of the existing features that help you manage your money in an efficient way:

Find Features Fast: Use the search feature to tell us what you’d like to do. Use your voice or start typing for predictive search results to get answers faster.

Other features include:

Financial Tools to track your Spending and create Budgets
Save time paying bills by setting up AutoPay
Deposit checks using the simple, fast and convenient Mobile Deposit®**
Sign up to  receive Notifications anytime we detect suspicious activity on your debit card
Apply for new BBVA accounts right from the mobile banking app in minutes

Pre-login QuickView
Statements you can view or download
Report cards lost or stolen 
Turn your cards On or Off whenever you like
Order replacement cards
Change your card PIN
Create Travel Notifications
Pay Bills 
Internal and External Payments and Transfers, including International Transfers 
Schedule & set up recurring payments
PopMoney person to person money movement
Set up Alerts via Push Notifications
Activate Offers for Simple Cash Back*
Redeem Credit Card Rewards in real time
Quickly update your Home Address
Manage your Profile Settings

Existing Mobile Banking or Online Banking users just need to download the app, sign-in with their existing username and password, and start using it!

Existing bank customers without a username or password can enroll for Mobile Banking directly from the app by using their valid BBVA product.


For more information, go to: https://www.bbvausa.com/digital-banking-services/mobile-banking.html


If you need further help, call us at 1-800-273-1057


* To use Simple Cash Back℠, a customer must have a consumer BBVA debit card or credit card and be registered for Online or Mobile Banking. Eligible customers are enrolled in Simple Cash Back automatically, and offers will appear within Online and Mobile Banking

** Mobile Deposit® is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply. See Terms of Use for details, including information on funds availability. Mobile Deposit® is a registered trademark of Mitek Systems, Inc.
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