16
poor

BCBSTX | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
57%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
22 Reports
User Feedback
43%
iOS
22 Reports
57%
Android
29 Reports
BCBSTX - Latest Quality Issues
Android
Feb 4, 2025
Keep saying cant access my account, but I am able to access through the website.
Android
Feb 4, 2025
The new app is pretty but not functional. I have to login every time I open it. The login sends me to the web wrapper browser site and appears to keep me there. Using Provider Finder sends me to an admin page for that and I can't use it at all. I have to go to the website again. So I uninstalled and will just use the website, since that's what the new app wants me to do and just won't let me.
Android
Feb 5, 2025
Not letting me login
Android
Feb 8, 2025
This app absolutely sucks. After I created an account and a password, I still have to get a code emailed to me. But if I leave the app to get the code that was emailed to me, the app goes back to the login page and it loops over and over and over again. I'll have to wait until I'm in front of a computer so that I don't have to leave the app to input the code. You would think that with all the money that health insurance company rake in, could get a more functional app.
iOS
Feb 8, 2025
App not working
The app won't update my user name and password so I deleted it and am going to download it again and try again.
Android
Feb 8, 2025
App won't allow me to look for providers. It redirects to another sign-in screen, and no usernames and password combinations work.
Android
Feb 9, 2025
Completely unable to use the provider finder feature. It redirects you to a web page within the app to a login for something called "Forgerock" which is not associated with BCBSTX whatsoever. Consider the app compromised, delete it from your phone like I did!
Android
Feb 11, 2025
The new update screwed everything up, I can't access the list of in network doctors
Android
Feb 11, 2025
Can't use the provider finder since the app changed. It just brings up this Forgerock login screen that does nothing.
BCBSTX - Product Description
The Blue Cross and Blue Shield of Texas (BCBSTX) app provides access to the Blue Cross and Blue Shield of Texas member information and resources. 

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can: 
•	Login, register or change password 
•	Easily access coverage, claims, and ID
•	Check deductible and out of pockets amounts
•	Find an in network doctor, hospital or facility
•	Find a nearby urgent care facility
•	Estimate the costs of procedures, tests and treatments
•	View patient reviews and average wait time 
•	Search for doctors that speak Spanish
•	View medical benefits and copay levels
•	View pharmacy benefits and copay levels
•	Send ID to Apple Wallet for offline access
•	View their Explanation of Benefits
•	Log in via Touch ID
•	Share ID Card verification letter
•	Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)
Want to improve your unitQ Score by 20% within 30 days?
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