48
poor

BCBSTX | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Health & Fitness
Work at Blue Cross and Blue Shield of Texas? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Blue Cross and Blue Shield of Texas? Unlock additional insights
Android unitQ Score
Android User Feedback
100%
Android
16 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
16 Reports
BCBSTX - Latest Quality Issues
Android
Jun 16, 2021
I enjoy that there is a bcbstx app. However I don't like that it doesn't update very fast. I am constantly logging in to check claims and statuses of things. But if you call bcbstx or log into the portal from the actual website it is 100% accurate on there but for whatever reasons the app is super delayed. By months. I hope leaving this comment will help them see they need to make some serious adjustments for the app.
Android
Jun 16, 2021
It's keeps saying my password isn't right. Fine I just hit forgot password. Only it never sends the code for me to enter...
Android
Jun 14, 2021
I've been trying to use the CHAT FEATURE, with no luck! Upset customer
Android
Jun 8, 2021
Wow this is really bad. No option to type in a zip code for finding a provider. No option to allow location sharing for finding a provider. Hope they didn't pay the developer much for this POS.
Android
Jun 6, 2021
This app still isn't working. I've changed my password numerous of times thinking it was me, now I'm reading reviews and seeing it's the app!!
Android
Jun 4, 2021
This app is hardly functional. Have to turn data on and off to get app to load. Half of the features dont even work or bring up an error. How does a company as big as blue cross have such a low level app
Android
Jun 1, 2021
It always tells me my password is wrong. And after the second or third attempt it finally goes through. And very disappointed that I'm not able to pay my bill through the app. Not a fan!
Android
May 31, 2021
Cant even set up an account, just get a message that says "something went wrong, try again later" ,yes something is wrong and its your app developer . Fire them . If your app is the window into your coverage im screwed.
Android
May 31, 2021
Every time I log in to do an update on fitness it starts okay but then it says in not available.. I have tried different times... Never available
BCBSTX - Product Description
The Blue Cross and Blue Shield of Texas (BCBSTX) app provides access to the Blue Cross and Blue Shield of Texas member information and resources. 

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can: 
•	Login, register or change password 
•	Easily access coverage, claims, and ID
•	Check deductible and out of pockets amounts
•	Find an in network doctor, hospital or facility
•	Find a nearby urgent care facility
•	Estimate the costs of procedures, tests and treatments
•	View patient reviews and average wait time 
•	Search for doctors that speak Spanish
•	View medical benefits and copay levels
•	View pharmacy benefits and copay levels
•	Send ID to Apple Wallet for offline access
•	View their Explanation of Benefits
•	Log in via Touch ID
•	Share ID Card verification letter
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