95
epic

BELLA Loves Me | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
Work at Bella Loves Me LLC? Unlock additional insights
Android unitQ Score
Android User Feedback
93%
Android
92 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
7 Reports
User Feedback
7%
iOS
7 Reports
93%
Android
92 Reports
BELLA Loves Me - Latest Quality Issues
Android
Jun 15, 2021
I signed up, verified/linked my external account & used it to fund my bella.there was a $3000/day limit for transfers. I made large, but under the limit transfers 2 days in a row trying to get everything moved over. got the email that they froze my account "due to suspicious activity." contacted them to get it fixed. they requested a bunch of info.sent all that was requested.they wanted to know the "nature of my deposits" which seemed odd. Then they suddenly closed my account with no explanation
iOS
Jun 8, 2021
No customer service???
I've never used this account and have no interest in doing so and have been trying to close it out since I opened it. I've tried to search for customer service but the app and website has given me two options: a text message to send or a web chat and neither of them have gotten a response every time I have messaged that I want to close the account or at least find out how.
Android
Jun 7, 2021
One problem after another. The customer service chat took forever literally an hour and 3 minutes to get into the first time the second time of the hour and 26 minutes. And then my issues went unresolved at all, not even close to being resolved. I found the verification process to be arduous at best. Extremely frustrating at every turn or next step. A customer should NEVER have a poor experience at the enrollment phase, potentially his or her first meaningful experience after the conversion point. The enrollment experience I had was nowhere close to anything that I imagined it would be. The app itself is slow and buggy, frequently getting kicked completely out of the system and forced to repeat the task I was logging in to complete. Please retain the services of a Customer Success professional ASAP. Reach out to me if you get serious about Customer Success and retention (another effort your organization fails horribly at based upon my personal experience with Bella). jtwb768 @ msn . com.
Android
Jun 5, 2021
This is a fun little bank to have if I had the card but can't get one sent to me
Android
Jun 3, 2021
I love this bank! The whole concept of what goes around comes around. And all the bella surprises. Sometimes ill be spending my last and then somebody covers my payment or bella gives me 200% cash back and its like i never spent my money and i always like to pay it forward. And this bamk allows you to do that. I recommend this bank to all my friends!
Android
Jun 1, 2021
This app sucks!!! The set up of this app is unbelievable. It won't even let me enter my address whenever I try it doesn't populate it keeps generating an address that does not belong to me and won't allow me to erase. A ball of frustration. And a complete waste of time.
Android
Jun 1, 2021
After the up date it asks for another everytime you try to login. Not worth the headache. If I could give it 0 stars I would
Android
May 31, 2021
Bad customer service. I never even got to really use my account because my card never got here. I went to then 2 times after my first card didn't show up. Each promised to send me a tracking number and that never came. The address was definitely correct. They also said they'd overnight the third card but that also didn't happen. It's a shame, it's a good concept.
Android
May 28, 2021
The auto-capture won't work no matter how focused it is or how good the lighting is, and the manual mode doesn't work either. I have been trying to get this to work for ten minutes now, but it's just not happening. No matter how hard I try, it won't capture my state-issued ID. It it very discouraging.
BELLA Loves Me - Product Description
BELLA is a conversational banking service powered by love. It’s inclusive, generous, and entirely human.

Here are just a few reasons you’ll love banking with BELLA:

[Checking/BELLA Debit Card]
Customizable checking accounts—add personality to your banking experience with photos and hashtags. Make free, instant payments to other BELLA members. No hidden fees.

Enjoy contactless payments with your BELLA Debit Card at all ApplePay, GooglePay, and SamsungPay enabled terminals. Every card is made from recycled ocean plastic.

[Savings]
Unlimited savings accounts tailor-made to your wants and needs. Earn interest on all your savings, and get creative with the way you save. Start a literal Rainy Day Fund by automatically saving every time it rains in your hometown. Get as creative as you want. No start-up or balance minimums required.

[Surprises]
Random bonuses when you use your BELLA Debit Card. Pay as you normally would, and, on some purchases, we’ll reward you with free money—between 5 and 200% cashback, completely randomly*.

[Karma Account]
Set aside up to $20 using a Karma Account, and watch your Karma funds spontaneously help cover other BELLA members’ purchases. Get notifications about the happiness you created in someone else’s day. It feels good to pay it forward.

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For more information please visit: www.bellaloves.me

Bank account services provided by nbkc bank, Member FDIC and are FDIC insured up to $5,000,000 through a network of FDIC insured banks*

Learn about Privacy Policy + Terms & Conditions at https://www.bellaloves.me/legal-area/?f=privacy

*Reference BELLA Surprise Terms at https://www.bellaloves.me/wp-content/uploads/2020/11/BELLA-Surprise-Terms.pdf for more info
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