Quality degradation at BlockFi  
Users report higher volume of Quality Issues than usual
29
poor

BlockFi | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
64%
Android
145 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
83 Reports
User Feedback
36%
iOS
83 Reports
64%
Android
145 Reports
BlockFi - Latest Quality Issues
Android
Apr 16, 2021
Couldn't even log-in after creating an account. The app just keeps going into a loop of trying to leave the app and go to login to my mobile browser, even after using the verify email link... Not off to a great start...
Android
Apr 16, 2021
Worst app ever. I have been trying to verify my account for more than 2 hours but the application cannot understand a single document. Moreover there is no helpline number that can help.
Android
Apr 16, 2021
Terrible experience, I lost 2FA and all they say is answered by a machine. Not recommended at all. I cannot access my account, I do not recommend blockfi, too bad service
Android
Apr 15, 2021
I cannot even deposit money or see price quotes. Everything is all white. I am using a Pixel 5
Android
Apr 15, 2021
Half the time I can't login through the app. I also had to turn off the biometric feature as it was useless. My fingerprint will unlock my phone but not allow me in the app. Pretty disconcerting considering this is a financial institution and not Candy Crush. Please fix your obvious issue.
iOS
Apr 15, 2021
Fine
Generally speaking, the app has been good. However the fact that we're going on week 3+ of an issue with funding your accounts due to a “problem with plaid” is more than concerning. When I'm literally trying to give you money and the best work around we can come up with is to go to another vendors website to setup and account, why should I continue using this app?
Android
Apr 15, 2021
Problem with linking my bank account after I already use it nd I have money on it need help
iOS
Apr 15, 2021
Broken
App is broken. Can't log in. Endless loop of Face ID. Zen desk doesn't work, credentials are denied. Wonder if it all got hacked.
iOS
Apr 15, 2021
Endless Authentication Loop with Touch ID
The app was working well when all of the sudden tonight I can no longer authenticate with Touch ID, I'm just re-promoted and stuck in an infinite loop. I've tried soft resetting my device and uninstalling/reinstalling the app. Please fix this.
BlockFi - Product Description
BlockFi is a simple and secure platform that bridges the gap between cryptocurrency and traditional finance, giving you a new way to grow wealth.

BlockFi offers interest-earning cryptocurrency accounts with some of the highest rates available. We deliver white-glove financial services through a streamlined, intuitive dashboard experience. Access your account quickly and securely with facial or fingerprint recognition. There's no minimum balance required to earn interest, and you can withdraw anytime.

SIGN UP AND START EARNING IMMEDIATELY
You can earn interest, borrow USD, and instantly access your portfolio through BlockFi's seamless mobile platform. Get started in minutes.

EARN UP TO 8.6% APY 
Make money on your crypto with a BlockFi Interest Account. There are no hidden fees--just up to 8.6% in annual returns on popular cryptocurrencies and USD-backed stablecoins, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Paxos Gold (PAXG), Tether (USDT), USD Coin (USDC), Gemini Dollar (GUSD), and Paxos Standard (PAX). It's a simple, secure, and smart way to grow your money. Start accruing interest the day your deposit posts to your account, with compound interest paid every month.

BORROW CASH
Use your crypto as collateral to get USD. Our same-day loans provide cash without forcing you to liquidate your assets or trigger taxable events. Finance a house or launch a new venture--whatever you need cash for--without selling your crypto assets. Loans feature interest-only monthly payments for 12 months and no prepayment penalties.

MOVE MONEY
Fund your BlockFi account directly from your crypto wallet or from your bank account with wire transfers. Diversify your portfolio without making new investments by choosing which cryptocurrency you would like your interest to be paid in with Interest Payment Flex. All BlockFi clients trade without hidden fees--you pay the price displayed for each trade, nothing more. 

UNDERSTAND THE MARKET
The BlockFi team has decades of experience in trading and financial services. We’ll help you stay informed as markets evolve.

SECURED AND TRUSTED 
BlockFi keeps your crypto secure by working with our primary custodian Gemini, a regulated trust company that provides institutional-grade crypto storage and insurance.
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