Quality degradation at BofA Prepaid Mobile  
Users report higher volume of Quality Issues than usual
78
fair

BofA Prepaid Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
93%
Android
1537 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
118 Reports
User Feedback
7%
iOS
118 Reports
93%
Android
1537 Reports
BofA Prepaid Mobile - Latest Quality Issues
Android
Apr 17, 2021
Can't do anything since the latest update
Android
Apr 17, 2021
Not working
Android
Apr 17, 2021
Cannot access been trying for a weeks
Android
Apr 17, 2021
50% of the time the app won't work when it does it's great I've uninstalled and reinstalled it 20 times makes no difference
Android
Apr 16, 2021
All you have is that I can't close the page after checking my pulse account to get out and it doesn't come out
Android
Apr 16, 2021
4⭐ only because my account acquired fraudulent charges while in suspend mode....but thankfully having this app i was able to see those unauthorized transactions!😊 Its definitely good to have👍🏽 I would recommend to anyone And thanks B of A for fixing the problem!!!
Android
Apr 16, 2021
Error will not log in. I have tried so many time and it even locked my account when using fingerprint 🤬 FIX IT!
Android
Apr 16, 2021
Since ive been with BofA ive had no problems and when i miss placed my card for a few days i locked my card with the feture until i found it a few days later.saved all that hassle ording a new one.
Android
Apr 16, 2021
This app allows me to see my EDD balance at all times. It updates quickly so you always get your accurate balance. Plus I can see my transactions. My negative complaint is it only allows you to see a certain number of transactions. I want to be able to see past transactions some times. I will still give it a thumbs up.
BofA Prepaid Mobile - Product Description
With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.* 
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!
 FEATURES 
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts
 MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
 For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica. 
 *This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.
 Terms and Conditions: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf 	
Privacy Notice: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf   
 
Bank of America N.A. Member FDIC
© 2021 Bank of America Corporation
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