67
poor

BofA Prepaid Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
73 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
13 Reports
User Feedback
15%
iOS
13 Reports
85%
Android
73 Reports
BofA Prepaid Mobile - Latest Quality Issues
iOS
Jan 18, 2022
Useless App
Constantly having to reset password because app claims password is incorrect. App constantly deletes biometrics.
iOS
Jan 18, 2022
Glitches
For FOUR days now this app has held my money hostage by giving me en error message anytime I try to transfer funds to my regular bank account!!!! Do they want to pay my overdraft fees? Why are they essentially forcing me to use their prepaid card?
Android
Jan 18, 2022
UX bullet points * Elegant design * Interface is wonderful, I have complete control of my card and that is great. * (Small complaint) I can't access my spending history for certain months. This is the only issue I've had with the card. You rock. Thank you for protecting my privacy.
Android
Jan 17, 2022
Fix. Your. Garbage. Nobody can log in or check balances on mobile.
Android
Jan 16, 2022
'1' rating is generosity of rating system - EDD has well chronicled processing delays leaving most in state of near desperation by the time they finally get approved for benefits, but then this is one of the apps they have to use to access them and now try to imagine they need to move everything over to their main checking account to get bills paid and that's when you find out the app will only transfer so much at one time before it locks out and for over a week or more - all from B of A - SAD
iOS
Jan 13, 2022
App wont take my login credentials
I tried severel times and i just keep saying “error: password or username invalid” but when i go to the website on my browser it works i tried resetting password and still dont work
iOS
Jan 13, 2022
ONE TIME TRANSFER IS BROKEN!!! Fix!
Been broken for about a week now… please fix asap!!
iOS
Jan 11, 2022
New App now worse
I used to be able to transfer money but now there's no option to. The app is pretty useless to me now without that option.
iOS
Jan 11, 2022
Enhancements
On the transfer page, the current available funds should be available.
BofA Prepaid Mobile - Product Description
With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!
FEATURES
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts
MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica.
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.

Terms and Conditions: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf

Privacy Notice: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf
Bank of America N.A. Member FDIC
© 2021 Bank of America Corporation
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