68
poor

boohoo – Clothing Shop | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
119 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
27 Reports
User Feedback
18%
iOS
27 Reports
82%
Android
119 Reports
boohoo – Clothing Shop - Latest Quality Issues
Android
Nov 30, 2022
5 days I've been trying to buy a pair of boots, tried the app and desktop. Uninstalled the app, reinstalled it. Keeps crashing or resetting and the most major problem is when you put in all your payment details, confirm with your bank etc it never redirects you back to boohoo and the button to 'click here ' if you do not get redirected NEVER works. This was happening last month also but this month its an absolute joke. I dont think anyone is doing anything!
Android
Nov 30, 2022
Never received the order and no contact to make a claim
Android
Dec 1, 2022
Order not received from the supplier and no return from Boohoo. It's been 5 months that I've been waiting to be reimbursed and no way to reach them and make a claim from the application.
iOS
Dec 1, 2022
Non-compliance with discounts
I paid waders at 34,99€ following a discount via the application. Amount well noted on the invoice etc ... So 34,99€. I go to my bank account and I have the good surprise that I was debited € 79.99. I demand a refund. I count on the efficiency of customer service and the refund of the sum of 45 €.
Android
Dec 1, 2022
Login issues for existing customers. If you are a customer via website and login via social media account eg Facebook you can't log into app this way, or with same credentials. Can't view previous orders, process returns etc. Need to create a whole new customer account via email to use.
iOS
Dec 1, 2022
Non-functional
The app is not working. Unable to register or log in. I've been trying in vain for 2 weeks, and I'm only getting an error message "Ohoh, something didn't work, please try again later". I ended up deleting the app too bad.
Android
Dec 2, 2022
App is not working..Will not let me order my utens
Android
Dec 4, 2022
Not happy at all. I ordered a belt on the 12nd November up to now no one is saying anything to me. I am so disappointed because l tried all l could they don't get back to me
Android
Dec 5, 2022
Horrible Got charged £200 instead of £49, horrible customer service, going back and forth for over week to achieve abosultely nothing, it seems as if the staff are unable to understand anything. Many friends had horrible experiences too such as parcels being dropped off at the wrong adress, being sent the wrong items and being told its their mistake. DO NOT USE.
boohoo – Clothing Shop - Product Description
boohoo are the global fashion brand empowering people to wear exactly what they want at affordable prices the world over, no matter what the occasion. Simply download our free app for instant access to the latest women’s & men’s clothing, beauty & more, with hundreds of new styles landing every week.
 
Get app exclusive offers that are too good to miss across the latest dresses, tops, shoes & accessories. From plus size clothing to maternity fashion & petite, our app clothing store has it all.
 
The boohoo app hot list:
• Visual Search – seen something you like? Snap it and we’ll do the rest.
• Fast and secure checkout - shop your latest obsessions with speed and ease.
• Apple Pay – making your shopping experience even smoother.
• Track your order – track it to your door.
• Wishlist – when you’re in a rush and want to bag that hot new outfit later.
• Notifications – hear about exclusive offers and the latest collaborations before anyone else.
• Step Challenges - we're using Apple's Health Kit for our Step Challenges
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