36
poor
Branch: No Wait Pay. | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
58 Reports
58 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
17 Reports
17 Reports
User Feedback
23%
iOS
17 Reports
17 Reports
77%
Android
58 Reports
58 Reports
Branch: No Wait Pay. - Latest Quality Issues
Android
Mar 15, 2023
It was going great until yesterday someone used my card info and bought something fraudulent. I have been two days trying to get a hold of someone with no answer on their phone. I sent email still no response
Android
Mar 15, 2023
If you have a transaction where money is returned to your card they hold it they say is 9-15 days and that's not true I have been waiting for over a month and every time I called them they say they going to escalate my concerns so that I can get my money back and it's been over a month and a half and I'm still waiting for it
iOS
Mar 15, 2023
Horrible
All I'm trying to do is change my email and I have to jump through hoops. I have called multiple times and have been on hold an average of 45 minutes each time and get so frustrated I hang up since no one can answer a phone. I have sent emails and get one of those computer generated responses to forward my info which I have and still nothing and it's been more then a few days. Sent another email and got that same computer generated email to send my info. I'm done jumping through hoops because these people are incapable of doing their jobs. I will make a complaint to Spark about this issue. No one should have to deal with this garbage!!!
Android
Mar 15, 2023
Add more companies this app is a waste.none of my employers listed
Android
Mar 16, 2023
The app isn't secure don't use branch app they take my money
Android
Mar 20, 2023
Can't connect to DDI Spark link to enter info just a blank white screen don't know what to do
iOS
Mar 21, 2023
Never even used account
I've never even used my account and now my card is locked, how am I supposed to get paid from spark? When I called support I was transferred to some Indian dude in the phillipines who had no clue what to do. Terrible bank.
Android
Mar 21, 2023
Garbage. I forgot my passcode and asked for about 20 resets. They say they are sending a code to your email but you just never get one. Looks like Wal Mart has a new scam to steal people's money. Go work for them for free!
Android
Mar 22, 2023
I can't even move my money to my bank account anymore. It made me log back in to my bank, wait a few days for verification. Then once "verified," I go to move it and it tells me to select an account to move it to, but it's blank. I feel like they're becoming increasingly greedy with trying to push that you use the instant move so you can give them $3 that you earned. I also tried to use an ATM that was "fee free" but when I used it said I might be charged for using an out of network ATM.
Branch: No Wait Pay. - Product Description
Get paid your money and tips instantly and receive your full paycheck early*! Sign up is free and easy. No fees, interest, credit checks, or membership costs. Branch makes it easy for workers to grow their finances with a free digital wallet -- in fact, we’re helping them save thousands of dollars per year on overdraft fees, monthly fees, and ATM fees alone. Hundreds of thousands of workers enjoy the following benefits… Get Paid Instantly • Free, fast access to your money, tips, and reimbursements ••• Get paid instantly up to 50% of your paycheck when you need it.* • Up to two-day early full paycheck ••• Add your paycheck to Branch and get it early.* Fee-Free Digital Wallet + Debit Card • Zero-fee digital wallet with Branch’s Mastercard debit card ••• Say goodbye to hidden bank fees, overdrafts and ATM fees. • Access 40,000+ free ATM’s whenever you need cash ••• Use your debit card across all locations in the United States. • Contactless payments and instant set-up with Apple Pay & Google Pay ••• Use your debit card immediately after set-up through your phone or Apple Watch. • Instant refund on gas holds at the pump ••• Forget about those pesky pending gas holds and only charge what you fill. Pay Bills & Transfer Money Easily • Move money instantly between your other bank accounts ••• Easily transfer money from a family or a secondary bank account to Branch. • Pay your bills, subscriptions, and auto-payments. ••• Use your Branch Wallet to pay for recurring bills and auto-payments. • Lose your card? Block your card instantly in-app ••• Take control and keep your account secure by locking it. • Feel safe with top rated EMV chip card security ••• Your data is safe and secure with EMV backed chip card and in app pin security. • Responsive customer support ••• Friendly support from real people available on email, phone, and chat. Use the funds in your Branch wallet to handle your daily purchases like buying gas, paying your bills, and tackling emergency costs.Branch helps you avoid late fees, overdrafts and credit card debt! If you have any questions or comments, please reach out to us at support@branchapp.com Disclosures *Timing and availability may vary depending on the employer’s deposit schedule. There is no cost to use the app or Branch debit card. However, you may incur a small fee if you choose to transfer your funds from the Branch account to an external debit card or account instantly. Banking Services provided by Evolve Bank & Trust, Member FDIC. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.
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