Quality degradation at Branch: No Wait Pay.  
Users report higher volume of Quality Issues than usual

Branch: No Wait Pay. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
86 Reports
iOS unitQ Score
iOS User Feedback
115 Reports
User Feedback
115 Reports
86 Reports
Branch: No Wait Pay. - Latest Quality Issues
Jan 21, 2022
Gave no warning that they were stopping advance and trying to get back on my feet so this screwed me over.
Jan 20, 2022
Don't help
You write to them by email and they only respond with a super annoying email that they can not help either by phone or by email. And they don't solve sending your money than the cattle working honestly. It tells you in the App that they speak 7 languages and when you call they do not have an interpreter service for people who do not speak English.
Jan 20, 2022
I worked with Branch for 2 years, I would get payday advances and pay them back promptly each time. It was a good working relationship, until they decided to completely change their qualifications without prior warning. Now, even though I've been a good customer for 2 years, they will no longer offer me advances because they don't work with my employer. The same employer I've been with this whole time. This is a terrible way to treat a good customer, and I am closing this acct.
Jan 20, 2022
The app worked great, for awhile. Over the last 90 days advances stopped becoming available, money wasn't accessible for days on end. And now they say that they are no longer providing this service. Figures 🙄
Jan 20, 2022
I was suddenly notified that advances won't be made available to me or most other users, though I pay my advances back repeatedly. Very seriously poor approach to handling loyal customers. I'm now out 200.00 dollars that I was expecting to be available
Jan 17, 2022
Can’t transfer money to my credit union
My credit union isn't listed in the available financial institutions you have listed. So there's no way to move my money from Branch because of this? I've tried adding my credit union manually myself with no luck! Please update financial institutions regularly or please make it an option for the user to. It's frustrating being locked into this app with my funds that I'd like to pay bills with. With the way it is now, it's just a piggy bank. I'm so frustrated being forced to stay in the app by my employer.
Jan 17, 2022
This App Was good 2-3 years ago
I used to use this app all the time. I use to maintain a $150-$200 advance and paying back was never an issue. Lately though, every time I want to request and advance it says it has trouble with my “external payment” and to “try to verify my debit card again” I've done this about 30 times already, I've reached out to customer service and it's the same response every time. Please fix this issue, it used to be such a great app now it isn't worth using at all
Jan 17, 2022
I have had no problems like it verg much.
Jan 16, 2022
Bad bad bad
after months using branch wallet they decide to block my wallet without letting me withdraw my money and without answering my emails...
Branch: No Wait Pay. - Product Description
Get paid your money and tips instantly and receive your full paycheck early*! Sign up is free and easy. No fees, interest, credit checks, or membership costs.

Branch makes it easy for workers to grow their finances with a free digital wallet -- in fact, we’re helping them save thousands of dollars per year on overdraft fees, monthly fees, and ATM fees alone.

Hundreds of thousands of workers enjoy the following benefits…

Get Paid Instantly
• Free, fast access to your money, tips, and reimbursements
••• Get paid instantly up to 50% of your paycheck when you need it.*

• Up to two-day early full paycheck
••• Add your paycheck to Branch and get it early.*

Fee-Free Digital Wallet + Debit Card 

• Zero-fee digital wallet with Branch’s Mastercard debit card
••• Say goodbye to hidden bank fees, overdrafts and ATM fees.

• Access 40,000+ free ATM’s whenever you need cash
••• Use your debit card across all locations in the United States.

• Contactless payments and instant set-up with Apple Pay & Google Pay
••• Use your debit card immediately after set-up through your phone or Apple Watch.

• Instant refund on gas holds at the pump
••• Forget about those pesky pending gas holds and only charge what you fill. 

Pay Bills & Transfer Money Easily

• Move money instantly between your other bank accounts
••• Easily transfer money from a family or a secondary bank account to Branch.

• Pay your bills, subscriptions, and auto-payments. 
••• Use your Branch Wallet to pay for recurring bills and auto-payments. 

• Lose your card? Block your card instantly in-app
••• Take control and keep your account secure by locking it.

• Feel safe with top rated EMV chip card security
••• Your data is safe and secure with EMV backed chip card and in app pin security.

• Responsive customer support
••• Friendly support from real people available on email, phone, and chat.

Use the funds in your Branch wallet to handle your daily purchases like buying gas, paying your bills, and tackling emergency costs.Branch helps you avoid late fees, overdrafts and credit card debt! 
If you have any questions or comments, please reach out to us at support@branchapp.com


*Timing and availability may vary depending on the employer’s deposit schedule.

There is no cost to use the app or Branch debit card. However, you may incur a small fee if you choose to transfer your funds from the Branch account to an external debit card or account instantly.

Banking Services provided by Evolve Bank & Trust, Member FDIC. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.
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