Quality degradation at Bristol West Insurance  
Users report higher volume of Quality Issues than usual
43
poor

Bristol West Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-50 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
100%
Android
15 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
15 Reports
Bristol West Insurance - Latest Quality Issues
Android
Jun 17, 2021
Can't open just streaming
Android
Jun 12, 2021
This is absolutely the worst experience I've ever had dealing with a company in my entire life. They charge me for late fees. I updated the card on my app and they're charging the wrong card and the wrong checking account and then they hit me with a $15 additional fee. When you ask to speak to a supervisor, they say that they'll call back and if they do call back it'll be a week later. And never address any of your concerns and they really don't care. I cannot wait to find a different insurance
Android
Jun 9, 2021
App keeps crashing and wont let me view anything or enable the finger print scanner
Android
Jun 6, 2021
Has glitches and I can't login half the time.
Android
May 27, 2021
How can a company that takes so much money not have a decent app or website? Half the time I can't login and when I can it gives me a payment error.
Android
Apr 26, 2021
Force closing. Minute in and shuts it down. Update so no force close. Samsung galaxy s10e
Android
Apr 26, 2021
Automatic payment won't withdraw from my card, always have to pay manually. Every month overcharged. Fix your app.
Android
Apr 13, 2021
This app is incredibly buggy. It doesn't allow me to login stating "error retrieving vehicle details" after I correctly answer the verification question. Please fix this app!
Android
Apr 5, 2021
I would have to say this a REAL bad company to get insurance from. Not only do they tell you there are no hidden fees but they will also charge you for canceling on them. They don't care there are families with financial problems they want your money and send you notices of collections.
Bristol West Insurance - Product Description
Manage your auto insurance easily with the Bristol West® Mobile App. Popular features include viewing ID cards, making payments, viewing Policy information, reporting claims, and more. 

Here’s what you can do: 
•	Review your bills, make payments and manage payment methods.
•	Access ID cards for your auto policies.
•	View Policy information.
•	Find contact information for your agent.
 
It’s easy to use the Bristol West Mobile App. Logging in is hassle-free with Touch ID® and Face ID, and there’s even a “Remember Me” feature that can recognize your phone or mobile device after you’ve used it to sign in. 


Disclosures: 
Bristol West Insurance Group® insurance policies are underwritten by the following companies, depending on the state: Bristol West Insurance Company; Bristol West Casualty Insurance Company; Bristol West Preferred Insurance Company; Bristol West Specialty Insurance Company; Coast National Insurance Company; Foremost County Mutual Insurance Company; Foremost Insurance Company  Grand Rapids, Michigan; Foremost Signature Insurance Company; Security National Insurance Company.

Home office: Los Angeles, CA.

Each insurer has sole financial responsibility for its own insurance. List of all insurers at bristolwest.com/home/terms. Not all insurers are authorized in all states. Not all products, coverages, and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.
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