43
poor

BCBSIL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
3 Reports
User Feedback
33%
iOS
3 Reports
67%
Android
6 Reports
BCBSIL - Latest Quality Issues
Android
Jun 16, 2021
Mostly works, but can't believe they haven't figured out how to keep the Provider finder screen results active when you temporarily switch to another app. It's ridiculous you have to search again.
Android
Jun 11, 2021
Oops somethings went wrong when scanning barcode
Android
May 29, 2021
They always fall proto. Even when I am ticktock and not myself. Always helpful
iOS
May 29, 2021
Claims Randomly Sorted
App useless. One of the biggest issues is that claims are displayed in random order, mixing things between providers, years, etc. There is only a filter option but now sorting option. Impossible to keep track of latest claims, new claims, etc.
iOS
May 25, 2021
Contains inactive account info
I've been unsuccessfully trying to use this app for five months but it contains incorrect information. It is loading account info from an account that was canceled prior to January 1, 2021 and will not load my current active account details. I deleted and re-loaded the app 8-10 times and each time I start over and login it loads the inactive policy information. I contacted BCBSIL customer service directly several times. Most recently They took additional information and sent to their technical team but won't let me talk to them directly. Tried to reload and use it again today with no luck. Going to try to email app support directly to see if I can get any traction.
Android
May 23, 2021
Can't login with same crediantials from BSBSIL site
Android
May 21, 2021
The only useful thing about the app is that it shows your insurance card. What it doesn't do? A lot. For example: you cannot file a claim via the app. You cannot search for doctors when you are out of the country. From most foreign countries you cannot make toll free calls to the US but these are the only numbers shown in the app.
Android
May 19, 2021
Terms of service has an unreadable section that appears to be commented out HTML. I have screenshots. I can't agree to terms I can't even read. Send your programmers back to school please.
Android
May 18, 2021
If I could give it zero I would. Scanned my info, info verified and the app displays some BS like "try again later". Really?
BCBSIL - Product Description
The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. 

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can: 
•	Login, register or change password 
•	Easily access coverage, claims, and ID
•	Check deductible and out of pockets amounts
•	Find an in network doctor, hospital or facility
•	Find a nearby urgent care facility
•	Estimate the costs of procedures, tests and treatments
•	View patient reviews and average wait time 
•	Search for doctors that speak Spanish
•	View medical benefits and copay levels
•	View pharmacy benefits and copay levels
•	Send ID to Apple Wallet for offline access
•	Log in via Touch ID
•	Share ID Card verification letter
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