59
poor

CARD.com Premium Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
113 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
17 Reports
User Feedback
13%
iOS
17 Reports
87%
Android
113 Reports
CARD.com Premium Banking - Latest Quality Issues
Android
Jun 29, 2022
Can't log in online I'm trying reset password Email but waiting for Gmail didn't get message yet!
Android
Jun 29, 2022
Good card but they still haven't responded to my card getting stolen and someone made unauthorized transactions resulting in me losing out on 140$ I've done emailed them about this and still no real ok response
Android
Jun 28, 2022
well I can't even update my address on the app
Android
Jun 26, 2022
awful! My first card got lost in the mail and the customer service was terrible. She basically said there is nothing they can do to help, and had the worst attitude ever... Im still waiting on my replacement card but as soon as I can move my money to a different account I'm closing this one...
iOS
Jun 26, 2022
App crashes
This company has gone down hill terribly. I’m so incredibly frustrated with them. I just opened a premium account because I feel forced to because the other app quit working over a month ago as I can’t even get the log in screen. So I have to go online to the website which is really inconvenient and really frustrating as well. So I figured I needed to upgrade to the premium banking and everything was fine till I tried signing into my new account. As soon as get passed the code I see my account for literally 1 sec before it crashes and closes on me. I have been a customer for a few years and used to be really happy with them but now I’m so incredibly frustrated all the time I’m on the verge of closing my account. Would very highly NOT recommend them to anyone until they update their apps and get their act together
Android
Jun 26, 2022
complete trash 🗑️. I locked my card bc I thought someone had copied the numbers (a story for another time) so then I go to unlocked it to make another purchase for myself. but I guess it didn't unlock instantly so Google said the cvv was wrong so I tried 2-3 more times still doesn't work. go look on the app to find out they disabled my card and I have to order another one. that's fine and all except the part that I can't access my money at all until the card comes in 14 days. done w them after
iOS
Jun 26, 2022
Notifications and account update
Not getting my text notifications when i use my card. My account amount does not update after i make a purchase or withdraw through text.
Android
Jun 24, 2022
Still waiting on my money to get on my card it should have been on there today but I'm still waiting all the other times went through from my venmo to my MetaBank card I better see these two last transactions that I put in there show up or I'm going to sue y'all
Android
Jun 23, 2022
What a nightmare! Twice my card was cancelled without my authorization and without any sort of notification. Every time I call support I get the runaround and my issues takes forever to be resolved. Now, it's gonna cost me $30 and 4 freakin days to get my new card AND it's being sent 30 minutes away because I can't even update my address! Ridiculous!
CARD.com Premium Banking - Product Description
CARD Premium Bank Account by MetaBank® offers all the premium banking features:
1.	Get paid up to 2 days faster with QuickPay**
2.	Optional overdraft protection***
3.	Optional savings account with round ups ****
4.	Funds are FDIC insured through MetaBank *****
5.	Over 32,000 fee-free MoneyPass® ATMs 
6.	No minimum balance. No Credit Check. 

7.	Compatible with Apple Pay®, Google Pay®, Venmo®, CashApp® and more



Plus, over 12,000 card designs for your debit card. All for $0 Monthly Fee*.



The Card Premium Bank Account is a checking account established by, and the Premium Visa Debit card is issued by MetaBank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc, and can be used everywhere Visa debit cards are accepted.



1*. While this specific feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Account. See the Accountholder Agreement for more details.
2**. Faster access to funds is based on a comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically. Direct Deposit and earlier availability of funds are subject to payer's support of the feature and timing of payer's funding.
3***. Overdraft Protection ("ODP") is an optional service made available to eligible CARD Premium Bank Account by MetaBank Customers. Once you enroll and meet the eligibility requirements, you will be charged $15.00 for each transaction that overdraws your account by more than $10.00, up to a maximum of four (4) fees per calendar month. To avoid that fee, you have twenty-four (24) hours from the time of the first transaction that creates the overdraft to bring your Account back to a zero ($0.00) or a positive balance. Transactions subject to an overdraft fee are signature and PIN purchase transactions. ATM transactions and ACH Debit transactions are not eligible for coverage. Any negative balance must be repaid within thirty (30) days. Whether we authorize an overdraft is discretionary, and we reserve the right not to pay. For example, we typically will not pay overdrafts if you fail to meet the eligibility requirements for this service or you attempt too many transactions or transactions that create too large of an overdraft. Contact Customer Service at (844) 227-3602 or log in to your Online Account Center for additional terms and conditions that apply, including initial and ongoing eligibility requirements for the service. This service may be expensive, so we encourage you to research alternatives before enrolling. Once enrolled, you may opt-out at any time; however, you are responsible to repay any overdrawn amounts on your account even if you opt-out of the service.
4****. The Savings Account linked to your CARD Premium Bank Account by MetaBank is established by MetaBank, N.A., Member FDIC. Interest is calculated on the Daily Balance of the Savings Account and is paid quarterly. The interest rate paid on the entire balance will be 0.0499% with an annual percentage yield (APY) of .05%. The interest rate and APY may change. The APY was accurate as of 08/17/2020. The minimum balance required to open the Savings Account is $10. The minimum daily balance required to obtain the advertised APY is $10. You must receive one (1) payroll or government benefits direct deposit to be eligible to open a Savings Account. Savings Account funds are withdrawn through the Premium Bank Account and transaction fees could reduce the interest earned on the Savings Account. Funds on deposit are FDIC-insured through MetaBank, N.A., Member FDIC. For purposes of FDIC coverage limit, all funds held on deposit by the accountholder at MetaBank will be aggregated up to the coverage limit, currently $250,000.00.
5*****. Funds are FDIC insured, subject to applicable limitations and restrictions, when we receive the funds deposited to your account.
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