61
poor

CardValet® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
27 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
5 Reports
User Feedback
16%
iOS
5 Reports
84%
Android
27 Reports
CardValet® - Latest Quality Issues
Android
Jun 11, 2021
App doesn't take my info anymore and there's no number to call all they have is my banks number who tell me to contact this company. What a joke!
Android
Jun 10, 2021
Been using app for years. Won't let me update my card info after getting a new card. Have to delete card because it says it already exists. Card number is the same. Expiration date and 3 digit are not correct. That's why I need to update it... Now it's saying my address is incorrect trying to make a new account because I couldn't update the existing account. Please fix this. Absurd I have to make a new account just to update card info just because the card number is the same...
Android
Jun 10, 2021
It won't let me log in and when I try to put it in it says it's available right and to get customer service..
Android
Jun 10, 2021
doesn't always give me updates and won't let me add new cards cause it says my address is incorrect even tho it's what they have on file at the bank.
Android
Jun 2, 2021
For the last month I have been locked out. I came here and read another person was having the same issue. I had changed my password a couple times and was still locked out. I then decided I would try 1 last thing. I uninstalled the app and reinstalled it. Changed the password and am now able to use the app again. Glad it worked because my card was declining a charge to renew my truck plates. Not a good thing.
Android
May 30, 2021
wont let me log in
Android
May 30, 2021
Worked great once then it didn't recognize my password and when I entered in all the info to reset a new password, nothing happened when I hit the "reset password" button at the end. Now I'm locked out and no way to reset the password. Not happy.
Android
May 29, 2021
I love this , because it notifies me everytime my card is used I was able to stop someone from using my card
iOS
May 29, 2021
Changing passwords is a big hassle! and security risk…
Using a password manager, like LastPass works for logging in. However, if they force you to change passwords, you cannot copy+paste anything into the new password/confirm password fields to change it. This is a huge security issue as most people will give up and enter a weak (new) password that they have to write down vs using a password manager.
CardValet® - Product Description
NOTE: This application is powered by Fiserv, Inc. but is activated through specific financial institutions. Check with your financial institution to ensure they participate in CardValet prior to downloading.

CardValet® helps you protect your debit and credit cards by sending you transaction alerts and giving you the ability to define when, where and how your cards are used. Simply download the CardValet app to your smartphone, then customize your alert preferences and usage settings to monitor and manage your cards.

Alerts Ensure Safe, Secure Card Usage
Alerts for PIN and signature transactions can be set up to keep you informed of your debit and credit card usage and help you quickly detect unauthorized or fraudulent activity. CardValet can send an alert when a card is used or when a card transaction has been attempted but is declined – and additional customizable alert options are available. Alerts are sent in real time, immediately after a transaction has taken place.

Location-Based Alerts and Controls
The My Location control can restrict transactions to merchants located within a certain range of your location (using your phone’s GPS); transactions requested outside of the specified range can be declined. The My Region control uses city, state, country or zip code on an expandable interactive map; transactions requested by merchants outside of a specific region can be declined.

Usage Alerts and Controls
Spending limits can be established to allow transactions up to a certain dollar value and decline transactions when amounts exceed your defined thresholds. Transactions can be monitored and managed for specific merchant categories such as gas stations, department stores, restaurants entertainment, travel, and groceries. And your transactions can also be monitored for specific transaction types: in-store purchases, e-commerce transactions, mail/phone orders and ATM transactions.

Card On/Off Setting
When the card is “on,” transactions are allowed in accordance with your usage settings. When the card is “off,” no purchases or withdrawals are approved until the card is subsequently turned back “on.” This control can be used to disable a lost or stolen card, prevent fraudulent activity in the case of a data breach, or control spending.

Additional Capabilities
CardValet also lets you to conduct card-related mobile transactions wherever you are, any time of the day. Supported transactions include:
•	Real-time balance inquiries
•	Locating ATMs

Key Benefits
•	All cardholders can receive alerts to monitor transactions and protect their accounts
•	You can actively manage your money and take charge of your card usage
•	Parents can remotely control and monitor their children’s spending
•	Businesses can ensure spending policy compliance
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