97
epic

Caribou Coffee | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
17%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
83%
iOS
226 Reports
User Feedback
83%
iOS
226 Reports
17%
Android
47 Reports
Caribou Coffee - Latest Quality Issues
iOS
Aug 14, 2022
Taken by surprise
While waiting for coffee at a busy airport, I could not access my Caribou app and when I did I was unable to purchase a medium cup of coffee. The barista informed me that I can only pay for the coffee with cash or credit cards, even though I had $31 in my Caribou account . . . I later found out at the Caribou store I frequent that Caribou had readjusted something and it wiped out our ability to access the account with our email and passwords. Had I known that I wouldn't of had to go through what I did at the airport on August 13 when I was flying from Minneapolis to Denver. I was told by a barista at terminal two in Minneapolis that the only way I could pay for it with points, so therefore I had to pay cash because I had done the points to buy the coffee. This is totally unacceptable. I've never had this problem with your main competitor.
Android
Aug 13, 2022
Love the app, makes it very fast and easy. But recently the app will double charge my account a day later(it never ends up going through) so that's a little annoying. I'd give it 5 stars if it wasn't for that glitch.
Android
Aug 10, 2022
Love my caribou but recently was there and they didn't have any alternative milk so I'm not going there for a while I know they had supply chain issues so not really in their control.
Android
Aug 1, 2022
I've downloaded the app. I used my phone number as my perks number. However, the app has my number under a name that doesn't belong to me. So, that's the reason for one star. I've since have taken the app off my phone. It's not worth the hassle.
iOS
Jul 29, 2022
Need options
I love ordering ahead. However, there are no options to further personalize your drink, as in adding a splash of heavy cream along with the 2% rather than just having an entire latte made with heavy cream. Starbucks doesn’t have this option either, although they used to. If you ask a barista to add it for you they are never nice about it. What happened to customer service? For as much as we pay for our coffee, please add this option to the app.
iOS
Jul 29, 2022
Less options
There are less options in the app and there is no way to replace milk for a non dairy option like soy or oat milk. App works fine otherwise.
Android
Jul 28, 2022
Awful, tried placing an order and my a hold was placed on my account for $13.40 6 times! 80 dollars I still cant access, customer service said there was nothing they could do and my bank said it the same. Just go to the store and order.
Android
Jul 28, 2022
Overall ok. Trivia is not working. It does the countdown to start then stops immediately and says times up and it showed no question or options for answers.
iOS
Jul 26, 2022
Its good but
Not always acurate on pick-up Coffee always good but sometimes Luke Warm= no drinkie
Caribou Coffee - Product Description
The Caribou Coffee® mobile app is the most convenient way to pay, check in with Caribou Perks™ and fuel your day. Mobile pay means you can leave your wallet at home, and using the app to check in with Caribou Perks means earning and redeeming points is easier than ever! 

Your Order, Faster
Skip the line by placing your customized order and picking it up. Easy!

Convenient Mobile Pay 
Mobile pay makes it easy to scan your app, grab your favorite coffee and something to eat, without fumbling through your purse or wallet. Use auto-reload to keep your app charged up and ready for your adventures. You can also transfer funds from another Caribou Card® into your app account. 

Caribou Perks Made Easy 
Everything you love about Caribou Perks now lives on your phone. Show us your mobile barcode to check-in at the store and earn 2 points for every $1 spent. You can use your points to redeem rewards right from your app. Not a Perks member yet? Sign up right from the app, and earn any beverage on the house after your next visit! 

Find a Store, Simplified 
Need coffee now? Quickly find your nearest Caribou Coffee using the mobile app to conveniently fuel up and get on with your day. 

eGifting On The Go 
Make someone’s day with the gift of Caribou Coffee. You might not know their favorite drink, but sending an eGift from the Caribou Coffee mobile app is an easy way to let them know you care, with each and every sip. 

Menu and Nutrition at Your Fingertips 
Searching for your new favorite drink? Our entire menu is just a few taps away, ready to browse. Need nutritional information? It’s easy to find on the go.

Fun on the Go
Love games? Be on the lookout for fun stuff, like trivia and old school arcade games to pop-up and keep you entertained while sipping your coffee.
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