Quality degradation at CarMax: Used Cars for Sale  
Users report higher volume of Quality Issues than usual
52
poor

CarMax: Used Cars for Sale | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Lifestyle
Work at CarMax? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at CarMax? Unlock additional insights
Android unitQ Score
Android User Feedback
89%
Android
157 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
20 Reports
User Feedback
11%
iOS
20 Reports
89%
Android
157 Reports
CarMax: Used Cars for Sale - Latest Quality Issues
Android
Jun 29, 2022
You app sucks won't even let me search cars without location and location doesn't work. Horrible. And, the website doesn't work either CarMax just sucks at everything.
Android
Jun 27, 2022
App has become garbage. Used to be very smooth and workable but now it's trash. Doesn't work properly.
Android
Jun 27, 2022
Horrible cannot see statements in this app very frustrating always takes me to store locations
Android
Jun 24, 2022
Financing doesn't work at all on this. I can see the basics, which is fine. However, everything related to financing/payments just shows as an error. I cant view statements, payments show up that I'm not making, and anytime I need anything, I pretty much have to call the company. I work 12+hr shifts and have to waste my breaks to call these people to fix simple problems caused by this. If financing was fixed, I'd definitely give it 5 stars.
Android
Jun 22, 2022
I thought I was getting a good, fair deal... til I got home and looked up the car. Nope I was getting ripped off 7k over fair market value. I went back to talk with the dealer ship to try and talk to them about it. Instead I just got told "we dont care, we are a big corporation". So I had to cancel the deal. Very sad this is the true face of Carmax! So disappointed!
iOS
Jun 21, 2022
Customer service
Worst customer service ever. You can’t get anyone on the phone. It takes weeks for them to send payoffs to your previous lender. Just overall very bad decision to purchase from carmax.
Android
Jun 21, 2022
I absolutely hate this app. I miss the old carmax app. This app is difficult to use. I need to turn of the auto payments, can't find it. Everything about this app I hate. I tried looking for a number to call for help can't find it.
Android
Jun 21, 2022
Once a listing is reserved you can no longer look at the details. EVEN IF IT'S YOUR OWN RESERVATION.
Android
Jun 19, 2022
Awful app and web site. The app won't let me search for cars without location access and when I allow that it just can't find the location! So I try with the zip code. Nothing! Then I go to the web site on my phone and get nothing since I'm not using the right web browser! I'm using a browser used by millions which works fine on all other sites. We bought the car from a dealer instead. We would have prefered CarMax but it was impossible!
CarMax: Used Cars for Sale - Product Description
Find, search and browse used cars with CarMax, America’s #1 used car retailer. Download the CarMax app today to shop and find the right car, truck, or SUV for you.

Save time car buying with CarMax and search a nationwide inventory of 50,000+ used cars, SUVs and trucks.


CARMAX APP FEATURES:

 Find the right car for you:
    • Search by make, type, model, year, price, features, MPG, and more!
    • See car details and photos.

Customize your search:
    • Save car searches.
    • Get alerts for any changes to your saved cars.
    • Save cars and car searches. Sort cars by customized filters.

Shop all around in one place:
    • Schedule free appraisals and get free vehicle history reports
    • Calculate estimated monthly payments and search cars that match your budget.
    • Apply for financing and make payments

At CarMax, we’ve got your back. That’s why we offer:
    1. A 7-Day Money-Back Guarantee on every car.
    2. Free appraisals that give you an actual offer, not an estimate.
    3. Upfront prices, clearly marked on every car.

Download the CarMax app now and find your used car, whether on your local CarMax lot or on the go.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners