77
fair

CarMax: Used Cars for Sale | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
16 Reports
User Feedback
19%
iOS
16 Reports
81%
Android
69 Reports
CarMax: Used Cars for Sale - Latest Quality Issues
Android
Apr 17, 2021
I had a very bad experience with this company I purchased a vehicle from car max and the transmission went out the very next day then I told that they had more trucks and they sent me pictures and text messages and then they messaged me a few minutes later saying that the truck they had for me they sold it so then I asked for a refund and was told that I could get it the same day but 2 weeks and still no refund it's my money and I want it now carmax I didn't wait 2 weeks to give you a down payme
Android
Apr 16, 2021
I can never sign in to my account
Android
Apr 15, 2021
Not sure what is going on with the app, every car I pull up says "unavailable." I'm trying to help a friend shop for a vehicle. They have never bought anything from CarMax. Kinda embarrassing the app isn't working correctly.
iOS
Apr 15, 2021
App glitch is big but app is great
Some cars are stretched or some pages don't load or I have to relaunch app 5-10 times because it freezes web app is better how sad...
Android
Apr 15, 2021
Terrible customer service. Was approved to a car, everything was agreed upon online, then when I went to finalize the sale and take delivery suddenly my income wasn't recognized because I'm on disability. I was so excited and then nothing. Terrible company who don't train their personnel at all.
Android
Apr 13, 2021
I hate that I cant filter out to TRUCKS ONLY. If i was looking for a Prius i wouldnt be using an app good god
Android
Apr 13, 2021
Inventory search good.But don't rely on the app when you order a car!Almost lost the car since you'll not get updates/infos in the app.Even when all info is entered for the transfer you are supposed to get a call.I didn't pick up a call that rang only 2 times (it was Carmax).So since"I couldn't be reached"my car went back into stock and was picked by someone else.But no update/info/notification in the app(checked daily).After setting up the transport at a store still doesn't show up in the app.
iOS
Apr 10, 2021
Told that the app isn’t looked at
I reserved a car, when I tried to call the number on the app it was incorrect. The next morning I searched the number and called. They sold my car to someone else - even though it's still showing in my car section of the app that it is reserved to me. When I called they said the app isn't reliable. Wonderful. No one seems bothered to do anything about it either and it seems the response is “tough luck..get over it”.
iOS
Apr 10, 2021
Unreal
They sold our car out from under us we had all the paper work filled out the down payment was going there to pick it up called the guy for him to “ oh our fault sold it” even though it had a sign already saying it was not for sale!!!!!!!
CarMax: Used Cars for Sale - Product Description
Find, search and browse used cars with CarMax, America’s #1 used car retailer. Download the CarMax app today to shop and find the right car, truck, or SUV for you.

Save time car buying with CarMax and search a nationwide inventory of 50,000+ used cars, SUVs and trucks.


CARMAX APP FEATURES:

 Find the right car for you:
    • Search by make, type, model, year, price, features, MPG, and more!
    • See car details and photos.

Customize your search:
    • Save car searches.
    • Get alerts for any changes to your saved cars.
    • Save cars and car searches. Sort cars by customized filters.

Shop all around in one place:
    • Schedule free appraisals and get free vehicle history reports
    • Calculate estimated monthly payments and search cars that match your budget.
    • Apply for financing and make payments

At CarMax, we’ve got your back. That’s why we offer:
    1. A 7-Day Money-Back Guarantee on every car.
    2. Free appraisals that give you an actual offer, not an estimate.
    3. Upfront prices, clearly marked on every car.

Download the CarMax app now and find your used car, whether on your local CarMax lot or on the go.
Want to improve your unitQ Score by 20% within 30 days?
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