Quality degradation at CarMax: Used Cars for Sale  
Users report higher volume of Quality Issues than usual
44
poor

CarMax: Used Cars for Sale | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
61 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
13 Reports
User Feedback
18%
iOS
13 Reports
82%
Android
61 Reports
CarMax: Used Cars for Sale - Latest Quality Issues
Android
Jan 20, 2022
Can't log in. Can't select a location. Can't do it's one function of finding cars.
Android
Jan 19, 2022
Unable to view my saved cars anymore.
Android
Jan 18, 2022
Can't sign in to my account this app sucks!!!!!!
Android
Jan 17, 2022
Honestly, what the heck were they thinking when they decided to "update" the app??? I literally had no complaints or problems before!! I was able to make all payments and find anything I needed, super quick and easy. But with this new app update, they make you jump through 30 hoops just to make a car payment! Very frustrating, and makes me almost want to never buy here again! :/
Android
Jan 17, 2022
A little hard to navigate the app.
iOS
Jan 16, 2022
Car transferred over a month ago and still not ready
CarMax tried to avoid anyone talking to this local offices. You call in and are touted to the call center. Then they relay messages with the local store and you. Very frustrating experience. Starting to feel like I am getting the run around so I won't buy the car.
Android
Jan 15, 2022
App is actually pretty smooth, intuitive. Only complaint is that I have to log in to view some of the profile info AFTER I've already logged into the app. It may be a security stepping stone, but I'm sure there's other ways of doing it.
Android
Jan 14, 2022
Saved cars will not show. I have uninstaled 3 times and signed in and out and I cannot view my saved cars
Android
Jan 14, 2022
App won't open keeps crashing I need to make a payment
CarMax: Used Cars for Sale - Product Description
Find, search and browse used cars with CarMax, America’s #1 used car retailer. Download the CarMax app today to shop and find the right car, truck, or SUV for you.

Save time car buying with CarMax and search a nationwide inventory of 50,000+ used cars, SUVs and trucks.


CARMAX APP FEATURES:

 Find the right car for you:
    • Search by make, type, model, year, price, features, MPG, and more!
    • See car details and photos.

Customize your search:
    • Save car searches.
    • Get alerts for any changes to your saved cars.
    • Save cars and car searches. Sort cars by customized filters.

Shop all around in one place:
    • Schedule free appraisals and get free vehicle history reports
    • Calculate estimated monthly payments and search cars that match your budget.
    • Apply for financing and make payments

At CarMax, we’ve got your back. That’s why we offer:
    1. A 7-Day Money-Back Guarantee on every car.
    2. Free appraisals that give you an actual offer, not an estimate.
    3. Upfront prices, clearly marked on every car.

Download the CarMax app now and find your used car, whether on your local CarMax lot or on the go.
Want to improve your unitQ Score by 20% within 30 days?
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