77
fair

Caviar - Local Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
77%
Android
120 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
35 Reports
User Feedback
23%
iOS
35 Reports
77%
Android
120 Reports
Caviar - Local Food Delivery - Latest Quality Issues
iOS
Apr 19, 2021
Buggy UI
Buggy UI with buttons that disappear and don't work properly. This has been the case for several updates now.
iOS
Apr 19, 2021
This is doordash
There is no difference ... all the food on DoorDash is all the food on this. So utterly disappointed.
iOS
Apr 18, 2021
Will double charge you and Caviar won’t pay you back.
Device on mobile is buggy. Can not even see what I am typing in this review (the words are not showing) so I am typing it in notes and going to paste. This past New Years the mobile app kept stalling, asking me to revise order, asking me to update card and input the same security code multiple times and I was double charged and received 2 orders. This was not a small order this was a large order from a very nice restaurant. The app kept stalling and showing no delivery in progress then put another order through I'm guessing while I was trying to complete my order. When I received my very large family size order and then 20 minutes there was a knock at the door for the same food I was horrified but thought surely Xavier would straighten out the problem since it was obvious no one would make 2 orders of such a already large and generous order. Well I contacted caviar to a disappointing dismissive representative who sent me a reply email that it was a double order and that they wouldn't be looking into it further. I deleted the app and have reinstalled it for one meal and this review and am immediately deleting it. I wish Cavier was a company I could trust to fix and rectify issues but they are very obviously not interested in the well fair of their customers and I will be using other apps and direct delivery from establishments, where I won't be dismissed and charged a double order and barely get a sentence back in a email when I inquire about rectifying the situation.
iOS
Apr 18, 2021
Option to add instructions
It would help if the option to add instructions were available to avoid having to call the restaurant and sometimes getting either rude employees or the message not getting delivered.
Android
Apr 18, 2021
First order only gave us half the food. Customer service sucked.
iOS
Apr 17, 2021
Couldn't complete any action in the app
Got 50% off and free delivery so tried to order lunch. There's only 7 restaurants in the app but found one I wanted. When I attempted to order I for an error, them tried switching payment methods and got an error doing that as well. Oh, and there's no technical support or at least none that's easy to find. Half an hour of nothing but problems.
Android
Apr 17, 2021
Food options don't work and the map doesn't appear.
Android
Apr 17, 2021
One problem with a order not being delivered, but not Caviars fault. Easy to use and friendly customer service!
Android
Apr 15, 2021
Great restaurants. Sometimes my food doesn't make it to me.
Caviar - Local Food Delivery - Product Description
Hi. We're Caviar. We're all about helping you get food you want. Download the app to get delivery, or order ahead with pickup. Or, honestly, you can just scroll around and look at food. But if you do decide to get food, you should use code WELCOME to get $5 off + a $0 delivery fee on your first order.* Because saving money is nice. And also, hi, welcome.


**Fun stuff you'll see in the app**

EASY-TO-SEARCH DESIGN
Use the cuisine icons to search results by food type. Or swipe through collections like $$ or Less, Healthy Enough, Staff Picks, Women-Powered, and more—to find food, fast. 

HEALTHY OPTIONS
Our in-house dietitians curate collections like Healthy Enough, Vegan, Vegetarian, and more. So it's easy to eat as healthy as you want. 

DASHPASS-ELIGIBLE SPOTS
We've teamed up with DoorDash to bring DashPass to Caviar, too. Get $0 delivery fees and lower service fees on eligible Caviar spots when you subscribe.

PICKUP (WITH A MAP)
Skip the fees and order ahead with pickup. Use the map to find cool spots near you. 

NO-CONTACT DELIVERY
No-contact delivery is currently our default delivery method on all orders. Follow your delivery status with real-time GPS tracking and push notifications.

QUICK CUSTOMER SUPPORT
If you're having an issue with your order, our support team is just a chat away. 

**Available Locations**

Atlanta
Austin
Baltimore
Boston
Chicago
Dallas / Fort Worth
Denver
Houston
Las Vegas
Los Angeles
Miami
Minneapolis
New York City
Nashville
Phoenix
Portland
Sacramento
San Diego
San Francisco Bay Area
Seattle
Washington, DC

*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through December 31, 2020. Limit one use per customer.


Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11

Visit doordash.com to learn more.
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