Quality degradation at Celsius - Safe Crypto Platform  
Users report higher volume of Quality Issues than usual
48
poor

Celsius - Safe Crypto Platform | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
66%
Android
107 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
55 Reports
User Feedback
34%
iOS
55 Reports
66%
Android
107 Reports
Celsius - Safe Crypto Platform - Latest Quality Issues
Android
Jan 20, 2022
Out of the blue my PIN just doesn't work... Now I have to go through a tedious verification process just to reset it...
iOS
Jan 20, 2022
Beware
I feel scammed. Just got a Celsius account- went through the KYC and everything, since I would be able to earn interest on my crypto, I sucked it up and gave them my personal data. After being approved, I logged in to send some Matic to my account and start earning staking rewards. A big red message appears on the screen informing me that my region doesn't allow earning interest on crypto. Why didn't Celsius tell me that during the sign up, before I sent them my birthdate, social security and picture of my DL. I sent an email to their support asking for my account to be deleted. They reply that they are unable to erase all of my data due to legal reasons. What a scam.
Android
Jan 19, 2022
In itself excellent cefi .. a star because there is no possibility to see the balance in euros ... please add the euro !!!!
Android
Jan 19, 2022
I can't open app, says updating everytime I try to open it. I have had this issue for a week now, why is this happening?
Android
Jan 19, 2022
Why say available in UK and waste my time
iOS
Jan 19, 2022
Buggy Garbage
It doesn't even let you scan your ID in order to continue. You would think someone would have checked this before deploying the app!!!!
iOS
Jan 19, 2022
1st impression: app failed, terrible support automation
After creating my account I attempted to complete the identity verification process, however the app fails to take a photo of my driver's license. I tried several different types of lighting, backgrounds and focal lengths. The app simply fails to take the picture and there is no apparent button to manually trigger the camera. try to get support to resolve this was super aggravating. In the app, the path to get support Is a bit of effort to find. They're first hoop involved using an automated chat bot for support and it was a frustratingly useless endeavor that only resulted in ridiculous wild goose chases through the navigation tree to irrelevant q&a's. Somehow ended up at the website support request form the offered a similarly frustrating experience just trying to submit a support ticket via the web form. So far my initial experience has been one of disappointment that delivered far less confidence and trust in Celsius.
Android
Jan 18, 2022
BS promos and app keeps kicking me out
Android
Jan 18, 2022
Good app.. good service.. but when they add new features you have to chase the appropriate team to add it for you or help you.. which is annoying in crypto since we're used to smart contracts and preprogrammed function.. hate having to ask daddy, all the time 😉
Celsius - Safe Crypto Platform - Product Description
Welcome to the Celsius crypto wallet - a platform to earn and borrow up over 30 different cryptocurrencies. Manage your crypto portfolio and earn compounding rewards (up to 15% APY!) in BTC, ETH, CEL, and more! Qualifying users can get instant approval for a dollar or stable coin crypto loans at just 1%. The best part … you’ll never pay any fees! Celsius covers all network costs and will never charge transfer fees, origination fees, or withdrawal fees.

Our crypto wallet app always has your best interest in mind – Celsius invented the idea that you should earn BTC on BTC, ETH on ETH, and now you can even earn Gold on Gold. Enjoy a new wave of financial crypto products to help you join the 1% and expand the crypto community.

Join Celsius and complete a quick registration to be able to transfer crypto coins and you’ll start earning rewards right away. You can now buy and track your favourite coins inside the app and grow your portfolio even more. Use our fully functioning crypto wallet & crypto lending platform to transfer and withdraw your Ethereum, Bitcoin, and over 30 other cryptocurrencies, free. Zero fees.

Our Crypto Wallet Features:
- Transfer your crypto capital (in over 30 cryptocurrency coins!) to your wallet
- Earn compounding rewards – up to 15% APY (paid every week)
- Access promo codes and earning deals
- Buy and track the top 10 crypto coins in your portfolio
- Take out 1% APR loan & so much more!
Transfer crypto coins, earn rewards, and borrow dollars against your crypto! Join the over 100,000 Celsians with the best crypto wallet app around!

The Celsius mobile wallet offers even more ways to earn crypto. Invite others to receive referral rewards. You can even earn up to 35% more in rewards if you choose to earn in the CEL token.

Our team is already working hard on the next release, so expect a bunch of updates in the Celsius app in the upcoming weeks and months. We love to hear from our users for product features and ideas, so join us on Twitter @celsiusnetwork and email us feedback, questions, and suggestions at app@celsius.network.
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