Quality degradation at Celsius - Crypto Wallet  
Users report higher volume of Quality Issues than usual
48
poor

Celsius - Crypto Wallet | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
219 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
75 Reports
User Feedback
26%
iOS
75 Reports
74%
Android
219 Reports
Celsius - Crypto Wallet - Latest Quality Issues
Android
Apr 17, 2021
Downloaded the app but it does not open. Uninstalled and reinstalled 3 times
Android
Apr 16, 2021
App like any sofa. Their referredal doesn't work. Through my ref link, I registered a few friends and no one got the promised $30, even though they transferred $200 and waited a month. When I asked the suport for it, they pretended to be crazy and no longer responded. Classic scammers...
Android
Apr 15, 2021
Pathetic. The transaction on this network is very very slow. Deposit and withdrawal is a very big headache. NOT RECOMMEND
Android
Apr 15, 2021
Very cool concept but I can't even deposit money because the app has some glitches. Very disappointing.
Android
Apr 15, 2021
It's garbage! It didn't mention anything about country support.. only wants everyone to install the App and afterward says IT'S UNAVAILABLE AT YOUR COUNTRY! are you joking? 1star is more enough.
Android
Apr 15, 2021
At one point when your finds cross 10k they will auto HODLon mode your account (you cannot withdraw) and troublesome to remove it!!! Do not trust this! Use binance instead Poor customer service !!! I'm disappointed! Will ask all I have referred to not use Do not hold my account ! Return it to me!
iOS
Apr 15, 2021
Good concept but execution isn’t great
Had a bug that stopped paying interest until I told them, and even after that took a few weeks to fix. Definitely not running at the speed of a startup. Lately their 2fa reset process took over a week with their support; only had to reset it after my phone stopped working because their doc tells users not to write down their 2fa key (a weird suggestion that I shouldn't have listened). Finally got 2fa reset after a week, but now ui asks for a 6-digit pin while I have a 4-digit pin on record. I have confirmed with their support that they didn't trigger reset after making the change from 4 digits to 6 digits for those that had 2fa working at the time like me, which I assume is a sizable number. Such an oversight on their part: they essentially invalidated people's pins when they changed to 6 digits without telling them. I get what Alex is trying to do, but his team is really not great: basically eng/prod team didn't thoroughly test/think of all cases and support is super slow. It has now been 2 weeks that I don't have access to my account, just for 2fa and pin reset. If they kept me waiting even longer this review will have a even lower rating, and my sizable capital will leave.
Android
Apr 14, 2021
I literally being using it for 3 months. Great app for yielding cryptos. Horrible service. Support SLA is 48h. Every ticket I make gets closer within 14 days without answer... Thank you for nothing
iOS
Apr 14, 2021
Good concept but execution isn’t great
Had a bug that stopped paying interest until I told them, and even after that took a few weeks to fix. Definitely not at the speed of a startup. Lately their 2fa reset process took over a week with their support; only had to reset it after lmy phone stopped working because their doc tells users not to write down the 2fa key (a weird suggestion). Finally got 2fa reset after a week, but now ui asks for a 6-digit pin while I have a 4-digit pin on record. I always write down my pin after reset, so I suspect they made the change to 6 digit w/o asking users to reset. I get what Alex is trying to do, but his engineering team is really not great. If they kept me waiting even longer this review will have a even lower rating, and my capital will leave.
Celsius - Crypto Wallet - Product Description
Welcome to the Celsius crypto wallet - a platform to earn and borrow up over 30 different cryptocurrencies. Manage your crypto portfolio and earn compounding rewards (up to 15% APY!) in BTC, ETH, CEL, and more! Qualifying users can get instant approval for a dollar or stable coin crypto loans at just 1%. The best part … you’ll never pay any fees! Celsius covers all network costs and will never charge transfer fees, origination fees, or withdrawal fees.

Our crypto wallet app always has your best interest in mind – Celsius invented the idea that you should earn BTC on BTC, ETH on ETH, and now you can even earn Gold on Gold. Enjoy a new wave of financial crypto products to help you join the 1% and expand the crypto community.

Join Celsius and complete a quick registration to be able to transfer crypto coins and you’ll start earning rewards right away. You can now buy and track your favourite coins inside the app and grow your portfolio even more. Use our fully functioning crypto wallet & crypto lending platform to transfer and withdraw your Ethereum, Bitcoin, and over 30 other cryptocurrencies, free. Zero fees.

Our Crypto Wallet Features:
- Transfer your crypto capital (in over 30 cryptocurrency coins!) to your wallet
- Earn compounding rewards – up to 15% APY (paid every week)
- Access promo codes and earning deals
- Buy and track the top 10 crypto coins in your portfolio
- Take out 1% APR loan & so much more!
Transfer crypto coins, earn rewards, and borrow dollars against your crypto! Join the over 100,000 Celsians with the best crypto wallet app around!

The Celsius mobile wallet offers even more ways to earn crypto. Invite others to receive referral rewards. You can even earn up to 35% more in rewards if you choose to earn in the CEL token.

Our team is already working hard on the next release, so expect a bunch of updates in the Celsius app in the upcoming weeks and months. We love to hear from our users for product features and ideas, so join us on Twitter @celsiusnetwork and email us feedback, questions, and suggestions at app@celsius.network.
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