38
poor

My CenturyLink | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
113 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
43 Reports
User Feedback
28%
iOS
43 Reports
72%
Android
113 Reports
My CenturyLink - Latest Quality Issues
Android
Nov 30, 2022
Worthless. Does not show the content required just adds and reviews
iOS
Nov 30, 2022
RIDICULOUS SO CALLED SERVICES
They used to have decent customer service but now they make you talk to a robot that can actually hang up on you, If you get to hold for a long time some “off shore” employee that doesn't speak English and either can't hear you or pretend they do. They also hang up on you. Each person has you repeat everything all over before they transfer you again. I've tried to complain but they don't seem to care anyway. They just want to scam you and sell you something. They want to make you get a new modem instead of fixing the service. I have used the service since 1990 and when it was Quest. So I strongly recommend you check other options, 2022 customer service has been the worst I've ever encountered! Look at the reviews I'm not alone… So many people are getting treated poorly! Speed is horrible
iOS
Nov 30, 2022
Can't do anything
I downloaded this app to be able to monitor my son's wifi time and also to keep up on billing etc. However the app is only showing me that my placed a order and that it's on it way. Mind you my technician has already been here set up everything the wifi is working however the app won't move to nothing else.
Android
Nov 30, 2022
it takes 1 hour worth of phone calls and 2 days to get a tech......I'm definitely looking for something else !
Android
Dec 1, 2022
I uninstalled the app because I couldn't figure out how to get my email..
Android
Dec 1, 2022
overcharged me $15 monthly for leasing their modem since May but in fact I have purchased a $200 modem from them in April. they admitted the mistake but won't able to refund any money back to me. I'm piss. and failed to transfer me to a supervisor
Android
Dec 2, 2022
Wifi goes out every couple of weeks for a long period of time. And will go out for a short period of time just about every other day. Is a massive inconvenience when working from home. Will switch providers as soon as we can move due to centurylink being the only one in the area.
Android
Dec 2, 2022
8 year plus customer keep getting informed that my internet speed 28 to 40 mbps is what my service area has. When can I get a upgrade to my speeds /service or do I need to switch to Xfinity?
Android
Dec 2, 2022
Your company lost my banking information so my internet service should be completely free from now on..
My CenturyLink - Product Description
The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact
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