26
poor
My CenturyLink | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
64 Reports
64 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
24 Reports
24 Reports
User Feedback
27%
iOS
24 Reports
24 Reports
73%
Android
64 Reports
64 Reports
My CenturyLink - Latest Quality Issues
iOS
Mar 22, 2023
Internet Service
I have been dealing with intermittent service for months. CenturyLink has told me it is repaired multiple times , it was not. They told me my modem was outdated, I purchased a replacement for $200+. It didn't fix the problem. Scheduled a service technician, they delayed it several times, rescheduling. At one point a truck pulled in the driveway, 3 minutes later backed out. I was sent a text that he needed to enter the home and could not, wife was home and no one attempted to knock. When I called and navigated through the automated system to finally talk to a human, I reported the incident. The rep told me someone would be out by the end of the day or the next day. No ever showed and no new appointment was setup. I have lived in my home for 46 years and have had the same phone/ internet service the entire time. Now I'm shopping for another provider. Looks like I may save money too.
Android
Mar 22, 2023
I was informed that I had a prepaid internet account at the very last moment. I wasn't aware of that until my paycheck was late, and I had to make a payment before my service was disconnected. it's great that Century Link has prepaid internet, but at the same time, it's a little bit frustrating because if my paycheck is late again, I'll just get shut off.
iOS
Mar 24, 2023
Incorrect data.
View update
Android
Mar 24, 2023
Its the lowest priced internet around. And with that, the slowest as well. But typically consistent and reliable at our residence.
Android
Mar 25, 2023
Useless besides billing. Its amazing how this company makes an app that just lies to you. Im trying to report a known cut line with no internet and the app does a "line test" and says its all fine.. great. I spend 2 hrs doing riddles with some indian tech whose basically a bot for them to send out a tech to tell me that the line is cut. I hate you!
iOS
Mar 26, 2023
No service after 5 months
We have been waiting since 10/27/22 for our service to begin. Tried calling twice. Always told engineering will call. They never do. Glad I didn't cancel the old internet service.
Android
Mar 27, 2023
It is very hard to locate the check email button in the app.
Android
Mar 28, 2023
expensive
Android
Mar 29, 2023
I had the worst customer service I've ever had with this company. They had no idea what was going on. Made appointments they didn't keep and tried to charge more for something I had already paid for. Never even completed what they said they did
My CenturyLink - Product Description
The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
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