Quality degradation at Cerebral - Mental Health  
Users report higher volume of Quality Issues than usual
29
poor

Cerebral - Mental Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
51%
Android
30 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
29 Reports
User Feedback
49%
iOS
29 Reports
51%
Android
30 Reports
Cerebral - Mental Health - Latest Quality Issues
Android
Nov 23, 2022
I love Cerebral as a service, but the app is absolutely awful. After each visit, I am asked to rate my visit with my provider. This usually freezes the app completely and is unavoidable. Now I cannot use my app at all! And I have to use this app quite often to handle all of my messages and appointments.
Android
Nov 25, 2022
Stupid. They get you signed up for a low price then raise the price, then they took away the counselors, and to add therapy to your plan is over $325. Not worth it.
iOS
Nov 26, 2022
Garbage
Therapists are pure garbage and the “coordinators” are essentially pointless time wasters. Don't bother wasting your money.
iOS
Nov 28, 2022
Issues not resolved.
Idk what I'm doing wrong with this whole therapy thing. I have the worst sleep schedule ever. Had this app for about three months now. Id schedule an appointment and either I couldn't make it or forgot about it or the people I picked couldn't do the times I was available for. This is my first time trying therapy again after not having any help for two years. I was really hoping to get help and even closures on certain trauma that's followed me throughout the years of my life. This app didn't help me, I was really hoping it would. I've been struggling more since I got this app hoping I'd get help and slowly getting worse due to lack of appointments made. I give up.
iOS
Nov 29, 2022
Read the fine print
Great service and the provider I met with was awesome. However they no longer prescribe controlled substances. I was trying to continue my care and medication I was already on after moving states and wasn't able to because of that. Everything I read made it seem like I would be able to with them but as of October they no longer prescribe controlled substances for adhd add or anxiety or depression. So just be aware. If your looking for therapy and other types of medication options they would be a great fit.
iOS
Nov 30, 2022
Don’t fall for jt. It’s a scam.
Do not subscribe. I paid for the first month and never received a prescription and they refuse to refund. The doctor was unresponsive to my pharmacy which resulted in my prescription being canceled.
iOS
Nov 30, 2022
Absolutely awful-beware
I canceled my subscription in September and I am still being billed for services I received in April. A claim that cerebral did not summit until late June (Cerebral says my insurance didn't process the claim until now, but I can clearly see the date processed and the date of response on the claim). I was also assigned to an out of network provider and left without medication for weeks because apparently they have no back up plan. So, yeah, don't bother. Find a different service.
Android
Dec 2, 2022
Got one month of treatment then was denied service after the first prescription it feels like I wasted a $100 for some bs company also the 24 hour messaging from the care team sometimes takes days or weeks to respond and setting up an appointment will cause the app to crash my recommendation if to see a care provider in your area or find a different app
Android
Dec 2, 2022
I have no clue what is going on with this app and company but my care has been a mess the last month. I am overdue for my prescription management and they keep cancelling my appointments due to every prescriber no longer being available. This isn't how you should care for your clients. I plan on canceling my plan with Cerebral and finding a company that takes their clients care seriously especially when dealing with someone's mental health.
Cerebral - Mental Health - Product Description
Cerebral offers fully online mental health care so you can start feeling better right away. Get help with anxiety, depression, insomnia and more from expert providers and manage your care all in one place.

Here’s how it works:
· Take a short assessment to define your symptoms
· Choose a plan that best fits your need
· Set up regular video or phone chats with your care team
 
Use the app to:
· Meet by video or phone with your provider on your schedule
·  Contact your care team with questions about scheduling, medications & more
·  Track medication refills, if prescribed
·  Monitor your progress
·  Access mindfulness, self-care, & CBT (cognitive behavioral therapy) exercises

Cerebral makes high-quality mental health care accessible and affordable to anyone, anywhere. We offer a safe, non-judgmental space to be heard and get the care you need. To date, we’ve helped over 250,000 patients through their mental health journey. Now it’s your turn.

“Deciding to join Cerebral turned my life right side up again. My Care Team has been a driving force in helping me to regain my sense of self, stability, hope, and the ability to move forward instead of standing stuck within anxiety, depression, and out of control ADHD. I can't say thank you enough.” - Cherly I.

“Cerebral has been a lifesaver for me. I was having almost daily panic attacks and felt like I was drowning. Now I can function again and I get the help I need at a price that is within my grasp.” - Kate E.
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