Quality degradation at Chilis  
Users report higher volume of Quality Issues than usual
66
poor

Chilis | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
8 Reports
User Feedback
12%
iOS
8 Reports
88%
Android
59 Reports
Chilis - Latest Quality Issues
iOS
Nov 17, 2022
Delivery info not saved
I really like Chili's and use this app quite often, but it's really frustrating that it doesn't save my delivery and payment info. Payment info is only saved in the app for curbside pickup. This needs to be an update.
Android
Nov 22, 2022
App crashing every time i want to check in
Android
Nov 22, 2022
Wait-list is unavailable on this app.
Android
Nov 23, 2022
I would give you negative stars if I could. Your app is defective and I lose money everytime your app glitches and I can't eat the food received due to app error.
Android
Nov 24, 2022
The app constantly crashes when I go to checkin with my mobile order. Hasn't worked I'm months.
iOS
Nov 28, 2022
Pathetic that you can’t pre pay with a gift card!
One of the biggest chains and they still don't let you pay on the app with one of their own gift cards. Ridiculous. Yes, I know you can select pay at store and use the gift card when pick up the order, no- I don't want to do that- it's a pain in the butt and a manager is always need to “allow” me to use the gift card, so I can't just get my food curbside I have to go in and deal with paying with the gift card. Wake up Chilis! You're one of the biggest chains and still aren't fixing this. Applebees has you beat and I go there more because of this one issue. Stop it!!!
Android
Nov 28, 2022
I know restaurants are struggling with help but you could do better with the app!! I literally checked the line and it said seating now but when we get there it gives me a wait time and then once I selected to get in line it tells me the restaurant we were at does not accept this option!! Apps have been around for a while and after COVID companies apps should be above average!! Yall are totally failing at this!!
Android
Nov 29, 2022
App crashes everytime I select check in
Android
Dec 5, 2022
I love the descriptions of all of the items and the good pictures, but there's no way to customize your order, such as no pickles on burgers.
Chilis - Product Description
Hi, welcome to the Chili’s iPhone app! Easily order your favorite Chili’s menu items (now featuring Delivery!), find your nearest Chili’s, add your name to the wait list, check your available Rewards and more all within the most delicious app you’ll ever download.
 
Join My Chili’s Rewards and use the app to:
·       Enjoy easier online ordering with faster checkout
·       Order food for Delivery, To Go or Curbside Pickup
·       Reorder your Chili’s favorites super easily
·       Keep track of past orders for easy re-ordering
·       Save your favorite Chili’s locations
·       Check your available Chili’s rewards
·       And more!
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