Quality degradation at Choice Hotels : Book Hotels  
Users report higher volume of Quality Issues than usual
83
fair

Choice Hotels : Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
97%
Android
228 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
8 Reports
User Feedback
3%
iOS
8 Reports
97%
Android
228 Reports
Choice Hotels : Book Hotels - Latest Quality Issues
Android
Jun 14, 2021
Used to love app until I stayed a month and a half at a hotel and didn't receive my points or features for my stay. Literally feel like I got cheated. Customer service just made me feel more cheated with the fake apology and couple points as a part on the back... nowhere near satisfied.
Android
Jun 14, 2021
Tried to use so called reward points ended up still having to pay for rooms what a scam
Android
Jun 13, 2021
Some of the hotels say they have features that are not in working order
Android
Jun 13, 2021
I had a terriable stay at a hotel and was charged for a night which i didnt stay.. Choice hotels had my back and took care of the problem.. 5 stsrs 2 thumbs up...
Android
Jun 13, 2021
It say two stays fifty dollars i done stayed three time wheres the fifty
Android
Jun 12, 2021
First I was sent to a room the was occupied. Then given another room. After a long day at work I came back to find that housekeeping had not made the bed and didn't replenish the shampoo or conditioner. I reserved the room online for 4 nights. When I arrived I spoke with the young lady about the length of my stay. On the last night I was told that my room was only for 3 nights and was charged $200 for one night. My original bill for "four" night was only $271. This is the worst experience ever.
Android
Jun 10, 2021
Excellent app, great rates, hates VPN. App refuses to run correctly unless I disable my VPN.
Android
Jun 10, 2021
I am having issues with getting my points for my stays
Android
Jun 10, 2021
I made a booking for two nights in fort Lauderdale when I arrived and contacted the hotel they had no record of my reservation they didn't have a record of my name even though I had booked on the choice hotels app. I had to stand at the airport and read the confirmation number from my phone to the receptionist at the comfort inn to prove I had a reservation. How can I trust this app at all?
Choice Hotels : Book Hotels - Product Description
Travel Connected with the Choice Hotels App. Everything Choice Hotels in one convenient place. 
Search nearby hotels, manage your stays, redeem rewards and book rooms with ease and at the lowest price, guaranteed. Whether you’re planning a business trip, family vacation—or just need to make a last-minute reservation—the Choice Hotels App for iOS makes traveling even easier.  

* FIND THE BEST HOTEL *
· Locate hotels by city, address, zip code, airport, popular attractions or your current location.
· Conveniently view search results, hotel photos and street maps.
· Browse hotel information, room details, amenities and 360-degree virtual tours.
· Get immediate access to real user reviews from recent guests.
· Let your friends know where you’re staying! Easily share properties via text message, email or social media. 

* BOOK WITH EASE *
· Enjoy seamless booking at your fingertips.
· Save your credit card information for easy checkout.
· See future and past hotel stays. 
· Add upcoming stays to your calendar or to your Apple Wallet for easier access. 


* EARN POINTS & REDEEM REWARDS *
· Make the most of your trip with Choice Privileges®, our FREE rewards program.
· Take advantage of members-only savings.
· Redeem points for free nights*.
· Manage and redeem Your Extras: Use points to earn fuel rewards, digital gift cards and more.
· Book using Points Plus Cash. Members can combine Choice Privileges points and cash to reserve a room.
· Not a Choice Privileges member? Download now and enroll to start earning points towards free hotel room nights, gift cards and other rewards.

Get the Choice Hotels App® for the best booking experience on your mobile device. Enjoy your stay at any of our brands: Comfort Inn®, Comfort Suites®, Quality Inn®, Sleep Inn®, Clarion®, Cambria® Hotels & Suites, Mainstay Suites®, Suburban Hotels®, Econo Lodge®, Rodeway Inn®, and our Ascend Hotel Collection®.

*Free Nights: There are no blackout dates. Restrictions, taxes and fees apply. See Terms and Conditions for details. Amenities vary by location. There are more than 1,500 Choice Hotels with reward nights available at 8,000 points or less. Reward nights at locations worldwide are available from 6,000 to 35,000 points (excluding Australasia, where reward nights required up to 75,000 points). Point requirements may vary based on time of year. Visit choiceprivileges.com for details and redemption level information.
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