Quality degradation at Choice Hotels : Book Hotels  
Users report higher volume of Quality Issues than usual
79
fair

Choice Hotels : Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Choice Hotels International? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
216 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
18 Reports
User Feedback
8%
iOS
18 Reports
92%
Android
216 Reports
Choice Hotels : Book Hotels - Latest Quality Issues
Android
Oct 23, 2021
App works good but I keep getting charged for extra nights. This week I got charged for 3 nights in Jonesboro AR when I was only there 1 night, and right now I'm being charged for 4 nights in Oklahoma City when I only stayed there twice. I travel & stay on the road all week. I've called customer service in the past on other issues and the employees are friendly but unfortunately difficult to understand. Never had a problem at Holiday Inn Express hotels so that will be my choice in future.
iOS
Oct 22, 2021
Barclays Bank EPIC fail
If you're going to align yourself with a bank, it might be a good idea to align yourself with a bank that has a high rating of customer satisfaction. Choice Hotels USED to be my preferred brand when traveling. I've since begun testing the IHG and Marriott BonVoy brands and Chase Bank related cards. My experience has been FANTASTIC. Seamless. NOT THE CASE WITH Choice and Barclays. From the beginning it's been complicated and nearly IMPOSSIBLE to communicate with Barclays. They asked me to FAX correspondence. When that didn't work they asked me to MAIL it. So instead of using 21st Century technology, first they suggest 20th Century technology, and then 19th Century technology. Winning!!
iOS
Oct 21, 2021
Where can I put in a hotel review?
That's my big complaint with this app. I can find nowhere to review an actual hotel that we stayed at! App developer, make it where I can review our hotel using your app! Is that really too much to ask? Or maybe I just can't find it, if that is so please contact me and tell me how to do it. Everything else about the app appears to be great.
iOS
Oct 21, 2021
incompetent
The worst customer service you can receive I do not know if they will attach the photos of the extant hour that they just left me on hold at 4:00 am on Wednesday, September 15, 2021 and it still continued online. My God, horrible service, I recommend Hotels.com that this does not happen but I sign up here because I frequently visit a hotel in Atlanta Quálity inn suites that only this chain has discounts but without words I am left with the bad I have incompetent service.Now after 40 more minutes they answer me and put me back in waiting
iOS
Oct 21, 2021
No Attendant
It's simply doesn't matter how great the rates. If you cannot get checked in. I arrived at Clarion point Capital Blvd., Raleigh, NC waited at the front desk for over 10 minutes wait for someone to check me in.
Android
Oct 21, 2021
Be very careful when using this app to book a room. I had a hotel from this app charge me for lots of different things that were not included in the original reservation. One of these things was a $100 deposit that the property now refuses to give back. Looking at the reviews for this property it seems like a very frequent scam they do to travelers. If you use this brand be careful
Android
Oct 21, 2021
Pretty simple, but it's WAY to difficult to find a hotel that has smoking rooms. In the Amenities filtering section of the app, you can pick Non-smoking rooms but theres no way to find out which hotels HAVE smoking rooms unless you click on every single room description of all the hotels that pops-up. 99% of the hotels are non-smoking; That should be a given.
Android
Oct 20, 2021
It didn't work and then the next day I had 10 charges on my card
iOS
Oct 19, 2021
Do not book with them
One of the locations had bugs they refused to give our money back and choice hotels offered extra points to replace the refund but didn't tell us they were doing that . They will not let you speak to a supervisor . They will try and lie their way out of the situation
Choice Hotels : Book Hotels - Product Description
Travel Connected with the Choice Hotels App. Everything Choice Hotels in one convenient place. 
Search nearby hotels, manage your stays, redeem rewards and book rooms with ease and at the lowest price, guaranteed. Whether you’re planning a business trip, family vacation—or just need to make a last-minute reservation—the Choice Hotels App for iOS makes traveling even easier.  

* FIND THE BEST HOTEL *
· Locate hotels by city, address, zip code, airport, popular attractions or your current location.
· Conveniently view search results, hotel photos and street maps.
· Browse hotel information, room details, amenities and 360-degree virtual tours.
· Get immediate access to real user reviews from recent guests.
· Let your friends know where you’re staying! Easily share properties via text message, email or social media. 

* BOOK WITH EASE *
· Enjoy seamless booking at your fingertips.
· Save your credit card information for easy checkout.
· See future and past hotel stays. 
· Add upcoming stays to your calendar or to your Apple Wallet for easier access. 


* EARN POINTS & REDEEM REWARDS *
· Make the most of your trip with Choice Privileges®, our FREE rewards program.
· Take advantage of members-only savings.
· Redeem points for free nights*.
· Manage and redeem Your Extras: Use points to earn fuel rewards, digital gift cards and more.
· Book using Points Plus Cash. Members can combine Choice Privileges points and cash to reserve a room.
· Not a Choice Privileges member? Download now and enroll to start earning points towards free hotel room nights, gift cards and other rewards.

Get the Choice Hotels App® for the best booking experience on your mobile device. Enjoy your stay at any of our brands: Comfort Inn®, Comfort Suites®, Quality Inn®, Sleep Inn®, Clarion®, Cambria® Hotels & Suites, Mainstay Suites®, Suburban Hotels®, Econo Lodge®, Rodeway Inn®, and our Ascend Hotel Collection®.

*Free Nights: There are no blackout dates. Restrictions, taxes and fees apply. See Terms and Conditions for details. Amenities vary by location. There are more than 1,500 Choice Hotels with reward nights available at 8,000 points or less. Reward nights at locations worldwide are available from 6,000 to 35,000 points (excluding Australasia, where reward nights required up to 75,000 points). Point requirements may vary based on time of year. Visit choiceprivileges.com for details and redemption level information.
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