46
poor

Chowbus: Asian Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
69%
Android
72 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
33 Reports
User Feedback
31%
iOS
33 Reports
69%
Android
72 Reports
Chowbus: Asian Food Delivery - Latest Quality Issues
iOS
Oct 12, 2021
Poor ETA, food not fresh anymore
The app told me estimated time of arrival of my order is 1-2pm. The restaurant made my order at 11am BUT the driver picked up at 3pm and I finally got my order at 4:30PM??!! The food was not fresh anymore!!!
iOS
Oct 11, 2021
Errors with coupon codes
I signed up and was given a code for free delivery. When I went to pay, there was an “Error try again” popup. When I tried to pay again, it told me the code was already redeemed. I tried a few other codes and it did the same thing.
iOS
Oct 11, 2021
Worst food delivery app ever
Not even one time the food can be delivered on time. Food quality is bad. They even add price for each items!!!!
Android
Oct 9, 2021
Convenient but not practical. Foods get delivered but the service have time constraints like..."doesn't start delivery until..." and the delivery have taken up to 3hours to get delivered before.
iOS
Oct 9, 2021
So slow in delivery
I wait for two hours for my delivery… one more hour than the expected delivery time that they mentioned initially. They should should find a way to Fix this problem. I Will not use it again.
Android
Oct 7, 2021
I am a customer for one year and a half. Hate to say it but the service has been terrible in the last couple of months. The delivery went wrong way too often, and the customer service is just terrible. Chowbus was trying its best to dodge responsibilities, and could not care less about their customers. As it is right now, I cannot recommend chowbus to anyone, and I have decided to leave, too.
iOS
Oct 5, 2021
Dysfunctional Service and Support
I ordered from a Chinese restaurant I regularly patronize through Chowbus, and I left the notes “no mushrooms” for each dish. When my food arrived, it contained more mushrooms than a round of Super Mario Bros. The support contact said I had left no notes, which I had – I saw them with my own eyes. So the notes never got saved, let alone sent to the restaurant, and support's response was, “Let us know next time.” They messed up a meal, did nothing to try to fix it, and couldn't even feign anything like an apology? There will be no “next time.”
iOS
Oct 4, 2021
Do not order from Chowbus
It took almost 3 hours to get my food. I will definitely not be ordering from Chowbus again. Horrible service
iOS
Oct 4, 2021
Delivery takes 4 hours?
Delivery is extremely slow in general. The ETA is always inaccurate - usually it arrives 1 hour minimum after the estimated time. Sometimes it's ridiculously late. If you'd like to have dinner at 9 or 10 pm, use this app.
Chowbus: Asian Food Delivery - Product Description
Chowbus is a food delivery platform providing high quality, authentic asian food to customers in North America.

We pride ourselves on connecting traditional mom-and-pop restaurants with diners in 20+ cities across North America to deliver authentic food from 3,000 restaurants to the over 300,000 users on our platform.

We carefully handpick every dish we offer and include real photos of the food to help you make those tough decisions. In addition, we are one of the few platforms that provide you with the ability to order from multiple restaurants, so you can order bubble tea + dinner + dessert in one delivery, with no added fee.

With a few simple taps in the app, you can relax while we take care of quickly delivering delicious food from your favorite restaurants to your door.

If you feel like venturing out, we also offer pickup for takeout orders.

Need a quick grocery store run for that delicious hot-pot? In select cities, we provide same-day grocery delivery so you can focus on your meal prep!

Most restaurants participate in our rewards program, so you can rack up reward points and earn free dishes from your favorite restaurants.

Join Chowbus Plus and enjoy unlimited free delivery for orders over $15 and other exclusive benefits!

Here at Chowbus, we are proud to help small restaurants across North America share their diverse, mouth-watering flavors with people everywhere. Our team works hard to bring more unique food options to users’ fingertips with an easy ordering experience and consistently high quality delivery service.


OUR SERVICE
~ Delivery: Door to door delivery, no service fee, no small cart fee
~ Pick Up: Skip the line
~ Lunch Shuttle (in selected cities): Curated menu everyday, only $1 delivery fee
~ Grocery(in selected cities): Same day grocery delivery

OUR UNIQUENESS
~ Get dishes from different restaurants in one order. No extra fee.
~ $0 delivery fee for selected restaurants, no service fee, no small order fee
~ Unlimited $0 delivery fee for orders over $15 and other benefits for Chowbus Plus members
~ Exclusive deals and perks
~ Schedule your delivery in advance so you can get your food when it’s most convenient for you
~ Real-time order tracking
~ 24 hour customer service
~ Conveniently pay for your meal with WeChat Pay, AliPay, Apple Pay, Venmo or Credit Card

CITIES WE SERVE
Chicago, New York, Boston, Seattle, Philadelphia, San Francisco, Los Angeles, San Jose, Lansing, Atlanta, St. Louis, Champaign, West Lafayette, Columbus, Minneapolis, Edison, Rockville, Ann Arbor, Vancouver and more

Have some suggestions regarding the app or the menu? Feel free to contact us at hello@chowbus.com
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