71
fair

Chowbus: Asian Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
27 Points Past 7 Days
Category: Food & Drink
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Android unitQ Score
Android User Feedback
37%
Android
17 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
29 Reports
User Feedback
63%
iOS
29 Reports
37%
Android
17 Reports
Chowbus: Asian Food Delivery - Latest Quality Issues
iOS
Apr 21, 2021
No refund on fees when receiving wrong items
I just thought I should write to warn people that today I received wrong item and it took me more than 30 to chat with the customer services (which response is slow) while I still need to work and they don't refund the fee for delivery and handling fee even the whole delivery wasn't what I ordered.
Android
Apr 21, 2021
extremely slow deliver
Android
Apr 15, 2021
Don't put up the option if Alipay cannot go through.
iOS
Apr 12, 2021
Irresponsible customer service
No driver was picking up my food so my food was sitting at the restaurant for more than an hour. But customer service continue tell me driver is on the way to pick up my food until I confirmed with restaurant no one pick up my food and my food was ready more than 30 mins. Until the 3 rd customer service representative still lie to me driver is on the way to pick up my food, and I told her I received the same answer 1 hour ago and my food was ready an hour ago too. Then she give me the driver to confirm the time. I contacted driver he say he is going to pick up the food now and I saw he pick up the food which was already over my end on delivery time. I received cold food which was supposed to be hot. And our family was very disappointed with the service. Please don't try this app and waste your time.
iOS
Apr 12, 2021
Horrible user experience and customer service
As a long-time user of this app, I have experienced unsatisfied service many times. Every time you place an order by mistake, there is no way you can cancel or edit it because of the stupid policy set by the company. If your grocery order is missing some items upon arrival, which happens frequently, the user need to report it back to the app manually and provide evidence in order to get a refund. Won't recommend it to friends.
iOS
Apr 11, 2021
Don’t order, no driver
It has been one month that when I ordered food on this app but no driver picking up. The longest order I waited is two hours, only get some cold food, and the customer service refused to refund the full credits. They can't even guarantee your food get delivered.
Android
Apr 11, 2021
I've ordered a few times before BUT this time it took my food about an hour to arrive. The driver was told to pick up another order and go to them first. My food was located just a 30 min walk. The driver went to east york. Which is across the city. Took a whole hour to get to me. Driver was sweet I need to mention that. It's more of why my order was picked up so close to my address but then the first one was across the city. Their help service was great but then went to just talking to a wall.
Android
Apr 10, 2021
Hello, is there any reason my app isn't working? It's keeps saying 'app failed to get info', and then kicks me off. I've tried reinstalling, but it doesn't work. Thanks.
iOS
Apr 10, 2021
Unstable and a terrible user experience
Very unstable app that crashes upon search. It's difficult to navigate to a restaurant due to the instability. My last choice!
Chowbus: Asian Food Delivery - Product Description
Chowbus is a food delivery platform providing high quality, authentic asian food to customers in North America.

We pride ourselves on connecting traditional mom-and-pop restaurants with diners in 20+ cities across North America to deliver authentic food from 3,000 restaurants to the over 300,000 users on our platform.

We carefully handpick every dish we offer and include real photos of the food to help you make those tough decisions. In addition, we are one of the few platforms that provide you with the ability to order from multiple restaurants, so you can order bubble tea + dinner + dessert in one delivery, with no added fee.

With a few simple taps in the app, you can relax while we take care of quickly delivering delicious food from your favorite restaurants to your door.

If you feel like venturing out, we also offer pickup for takeout orders.

Need a quick grocery store run for that delicious hot-pot? In select cities, we provide same-day grocery delivery so you can focus on your meal prep!

Most restaurants participate in our rewards program, so you can rack up reward points and earn free dishes from your favorite restaurants.

Join Chowbus Plus and enjoy unlimited free delivery for orders over $15 and other exclusive benefits!

Here at Chowbus, we are proud to help small restaurants across North America share their diverse, mouth-watering flavors with people everywhere. Our team works hard to bring more unique food options to users’ fingertips with an easy ordering experience and consistently high quality delivery service.


OUR SERVICE
~ Delivery: Door to door delivery, no service fee, no small cart fee
~ Pick Up: Skip the line
~ Lunch Shuttle (in selected cities): Curated menu everyday, only $1 delivery fee
~ Grocery(in selected cities): Same day grocery delivery

OUR UNIQUENESS
~ Get dishes from different restaurants in one order. No extra fee.
~ $0 delivery fee for selected restaurants, no service fee, no small order fee
~ Unlimited $0 delivery fee for orders over $15 and other benefits for Chowbus Plus members
~ Exclusive deals and perks
~ Schedule your delivery in advance so you can get your food when it’s most convenient for you
~ Real-time order tracking
~ 24 hour customer service
~ Conveniently pay for your meal with WeChat Pay, AliPay, Apple Pay, Venmo or Credit Card

CITIES WE SERVE
Chicago, New York, Boston, Seattle, Philadelphia, San Francisco, Los Angeles, San Jose, Lansing, Atlanta, St. Louis, Champaign, West Lafayette, Columbus, Minneapolis, Edison, Rockville, Ann Arbor, Vancouver and more

Have some suggestions regarding the app or the menu? Feel free to contact us at hello@chowbus.com
Want to improve your unitQ Score by 20% within 30 days?
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