Quality degradation at Chowbus: Asian Food Delivery  
Users report higher volume of Quality Issues than usual
60
poor

Chowbus: Asian Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Food & Drink
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Android unitQ Score
Android User Feedback
69%
Android
120 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
55 Reports
User Feedback
31%
iOS
55 Reports
69%
Android
120 Reports
Chowbus: Asian Food Delivery - Latest Quality Issues
iOS
Jan 18, 2022
Do not use it for your healthy!!!
I will give 0 star if there's the option. The driver dropped my meal at the gate of my community and sent me a picture without any signs to find it. He didn't notice me at all!!! I called him. He said he was busy and hung up the phone...... What is the most annoying is the customer service' feedback. They stood by the driver and let me pick the meal up by myself. I refused and asked for a full refund. The customer service still insisted to let me pick it up. They even said to send another driver to deliver the dropped meal. I was like excuse me? It's under the covid pandemic. This is how you treat your customer? Let them eat the meal someone dropped? The customer service was still trying to deceive me even after I insisted on the refund. They said they would refund to my chowbus account. It's a trap. It's not a real refund. Fortunately I knew the difference. I said refund to my original bank account please. They just ignored my requirement and said they will refund to the chowbus account. I stressed again and waisted about two hours to get my money back. Before that I had been waiting for my meal for more than one hour, which is more than half an hour delayed than the expected delivery. Will never come back. They don't care about you and your health at all!!!
Android
Jan 15, 2022
This company does not hold itself accountable for the service you receive. This is the 2nd time I ordered $40 of bubble tea and the driver arrived very late with my drinks ruined and smelling of cigarettes. All they would give me is a $3 credit.
Android
Jan 14, 2022
This company gives 0 care about user privacy. They give out your personal information to drivers casually for their personal purposes. Absolutely disgusting.
iOS
Jan 14, 2022
Lightning
It's far worse than Uber Eat and Doordash. Five o'clock of a single nine o'clock to arrive, anyway, let you wait.
Android
Jan 14, 2022
If you like waiting on cold food, download this now. Ordered my food at 5:23 with a ETA of 5:58 - 6:13. My food finally arrived - cold - at 7:15. At 6:15, the tracker said that it was on its way. Took over an hour for it to get here and the distance between the restaurant and the hospital where I work is a ADDRESS_REMOVED
iOS
Jan 13, 2022
I hope you will be cautious about uninstalling it
There is no particularly clear selection interface for you to reconfirm the dishes and gratuities before placing an order, and the process given to cancel the order is not available after the merchant has received the order. Now the merchants are seconds to receive orders, customer service can not deal with, anyway, personally feel that the use is very bad, will not be used again.
iOS
Jan 10, 2022
Endless waiting time, poor customer service
They also have poor communication with the restaurants they work with. Avoid at any cost.
iOS
Jan 10, 2022
Thank you for your generousity!!
Thank you SOOOOOOOOOOOOOOOOOOOOOOOOO much for the $3 after the hardship you've went through to deliver my chinese food an hour late and SUPER COLD! :) Appreciate you guys so will never put you through that again!
iOS
Jan 10, 2022
Don’t use it unless you want to eat
Order my food two hours ago, no drivers is able to pick it up after an hour, the driver who finally pick my food stay still for 30 minute until I text help! Btw, they only reply in Chinese
Chowbus: Asian Food Delivery - Product Description
Chowbus is a food delivery platform providing high quality, authentic asian food to customers in North America.

We pride ourselves on connecting traditional mom-and-pop restaurants with diners in 20+ cities across North America to deliver authentic food from 3,000 restaurants to the over 300,000 users on our platform.

We carefully handpick every dish we offer and include real photos of the food to help you make those tough decisions. In addition, we are one of the few platforms that provide you with the ability to order from multiple restaurants, so you can order bubble tea + dinner + dessert in one delivery, with no added fee.

With a few simple taps in the app, you can relax while we take care of quickly delivering delicious food from your favorite restaurants to your door.

If you feel like venturing out, we also offer pickup for takeout orders.

Need a quick grocery store run for that delicious hot-pot? In select cities, we provide same-day grocery delivery so you can focus on your meal prep!

Most restaurants participate in our rewards program, so you can rack up reward points and earn free dishes from your favorite restaurants.

Join Chowbus Plus and enjoy unlimited free delivery for orders over $15 and other exclusive benefits!

Here at Chowbus, we are proud to help small restaurants across North America share their diverse, mouth-watering flavors with people everywhere. Our team works hard to bring more unique food options to users’ fingertips with an easy ordering experience and consistently high quality delivery service.


OUR SERVICE
~ Delivery: Door to door delivery, no service fee, no small cart fee
~ Pick Up: Skip the line
~ Lunch Shuttle (in selected cities): Curated menu everyday, only $1 delivery fee
~ Grocery(in selected cities): Same day grocery delivery

OUR UNIQUENESS
~ Get dishes from different restaurants in one order. No extra fee.
~ $0 delivery fee for selected restaurants, no service fee, no small order fee
~ Unlimited $0 delivery fee for orders over $15 and other benefits for Chowbus Plus members
~ Exclusive deals and perks
~ Schedule your delivery in advance so you can get your food when it’s most convenient for you
~ Real-time order tracking
~ 24 hour customer service
~ Conveniently pay for your meal with WeChat Pay, AliPay, Apple Pay, Venmo or Credit Card

CITIES WE SERVE
Chicago, New York, Boston, Seattle, Philadelphia, San Francisco, Los Angeles, San Jose, Lansing, Atlanta, St. Louis, Champaign, West Lafayette, Columbus, Minneapolis, Edison, Rockville, Ann Arbor, Vancouver and more

Have some suggestions regarding the app or the menu? Feel free to contact us at hello@chowbus.com
Want to improve your unitQ Score by 20% within 30 days?
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