Quality degradation at ChowNow  
Users report higher volume of Quality Issues than usual
40
poor

ChowNow | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
71%
Android
32 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
13 Reports
User Feedback
29%
iOS
13 Reports
71%
Android
32 Reports
ChowNow - Latest Quality Issues
Android
Apr 21, 2021
Can't choose what card on Google pay. Worst customer service. Blames restaurant for problem. Restaurant blames ChowNow. Absolutely stupid service won't be using them again.
iOS
Apr 21, 2021
Wouldn’t take any of my payment methods..
Tried placing my order with normal MasterCard credit card then went on to try bank account and one other bank account and all three were declined when that is not an accurate diagnosis. I went on to order from chownow website instead, and it went through the first time. Very strange and very annoying.
Android
Apr 21, 2021
Love that ChowNow doesn't rob the restaurants blind like some companies do, but the app is very lacking... At least give me the option of placing the same order as previously.
Android
Apr 20, 2021
This app will not change from pickup to delivery even if you change the filters to only delivery. Just cost me $30+ because if this bug and they have zero customer service.
Android
Apr 18, 2021
WTH?? Used to work just fine, but now, just an error message "something went wrong"
iOS
Apr 17, 2021
Poor accountability
The delivery driver picked up the order and then disappeared for a couple hours. When I asked for a refund, they needed to get DoorDash to process it (why are we not using DoorDash then?) but when I received the refund, they had gotten the restaurant to refund their portion but they kept the delivery fee and tip. The restaurant had done their job but the delivery service took no responsibility for their part of it. I am now driving down to give the money back to the restaurant with a huge tip! and explain to them why I'm never using this service again. We all make mistakes, but when they made the restaurant pay for THEIR mistake, that was the end for me.
iOS
Apr 15, 2021
Unusable. Stick with Safari.
When I tried to sign up, it told me my email was invalid (it isn't), my password didn't meet the requirements (but didn't tell me what those were), and my credit card was declined (it wasn't). I deleted this unnecessary app & used the website, no problem.
iOS
Apr 15, 2021
Better interface needed
I would rather have money go to restaurants than predatory apps, which is what I like about this app. Use it carefully though! The app does not filter delivery versus pickup, even though it gives an option, restaurants that do not deliver are still shown and there's not much indicating that. It also is one click from menu to order... and it needs an extra step. I've accidentally ordered pickup and there was no way to cancel other than calling the restaurant. I had to use one of the bad apps to reorder the same food since I didn't want to ask the restaurant for a refund and have them throw away food.
iOS
Apr 12, 2021
Worst delivery app
I placed an order this morning for breakfast from a local restaurant. I accidentally placed the order for pickup but no big deal; I can drive to get it. I get to the restaurant and find out they are closed today. Issue 1: why did the app let place an order to a closed restaurant for pickup today? Now I need to cancel the order. Issue#2: there is no place in the app nor in the confirmation emails to cancel your order. I go to their website to cancel the order and we get to issue 3: they don't cancel orders without restaurant approval. They can't get approval from a closed restaurant.
ChowNow - Product Description
TAKEOUT SHOULDN’T TAKE DOWN THE RESTAURANT.

Order takeout from the best local, independent restaurants without hidden commissions or fees. Other online ordering services gouge restaurants on every order with commissions as high as 40%. ChowNow is different – we make sure the restaurant doesn’t get burned. And neither do you. Download free for iPhone or iPad today.

LOCAL FLAVOR RULES.

We partner with the best local, independent restaurants nationwide – one-of-a-kind food prepared by inspired chefs -- ready for pickup whenever you are. Forget that focus-grouped food from big chains. Whether it’s pizza, sushi, or some other food you love, ChowNow offers a huge menu of the best local takeout near you.

ORDER TAKEOUT NATIONWIDE – OR DELIVERY IN SELECT MARKETS.

Every restaurant on ChowNow offers the convenient option to pick up your order to go. And in certain markets, we also offer the option for delivery, commission-free. See what’s available near you. Food ordering with ChowNow has never been easier or more delicious.

SEARCH LOCAL

Use List View or Map View to explore the latest hotspots and tried-and-true favorites in your neighborhood. From the best local pizza place to the hottest new sushi bar, pickup an amazing meal and go.

BROWSE BY CUISINE

Bolognese or burger? Bibimbap or BBQ? Sort by cuisine type to narrow down your selection. No matter what food you choose to order, you’ll be getting the best that local, independent restaurants have to offer – ready to pick up and take away.

CUSTOMIZE YOUR ORDER

Your ideal meal is just a few taps away. With ChowNow, every restaurant menu is easy to navigate and presents all customizable options up front. It’s the pickup app you need for fast to-go orders from one-of-a-kind local restaurants near you.

EASY CHECKOUT

Order ahead, skip the line, and pay with the tap of a button using Apple Pay. Securely store your credit card information to your ChowNow account so you can get better food to-go faster.

24/7 CUSTOMER SERVICE

Get best-in-class support. ChowNow Customer Service is here to help out with an order by phone or email, seven days a week. We want your carryout experience to be fast, easy and most of all, delicious. So we’re always ready to help.

ChowNow has every cuisine you can imagine, all in one convenient app. Satisfy your cravings for pasta, Vietnamese, barbecue, Korean, Mediterranean, Cajun, desserts, sushi, Indian, pizza, salads, deli, vegetarian, vegan, Greek, Chinese, Italian, burgers, French, seafood, Thai, comfort food, Mexican and more.

ChowNow’s free food ordering app is available across the U.S. Whether you’re at home or traveling, use ChowNow to order carryout (and in some markets, delivery too) from the best local restaurants in places like Los Angeles, New York, Chicago, San Francisco, DC, Boston, Atlanta, Denver, Portland, Seattle, Philadelphia, Brooklyn, Dallas, Austin, Orange County, San Diego, Cleveland, and Charlotte.
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