Quality degradation at Citibank IN  
Users report higher volume of Quality Issues than usual
74
fair

Citibank IN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
99%
Android
1376 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
13 Reports
User Feedback
1%
iOS
13 Reports
99%
Android
1376 Reports
Citibank IN - Latest Quality Issues
Android
Jun 29, 2022
Disgusting app Nd disgusting bank. Does not allow to change the password since last 3 months and also the customer service is not aware about issue and asks to call back
Android
Jun 29, 2022
Slow update, if you pay amount, it take 2-3 days to show payment status in app, seems it doesn't update in real time with server.
Android
Jun 29, 2022
There is no option of resetting pin
Android
Jun 29, 2022
Very patchy app...can't find manage card section
Android
Jun 29, 2022
Like most of the thing i have to talk to customer care. The bank website and app is just bogus.
Android
Jun 29, 2022
Very bad UI, someone has tried very hard to make the customer sweat out to get service painfully slowly.
Android
Jun 29, 2022
Each time when I login first few times, it doesnt show full menu options, but only after a lot of trials.
Android
Jun 29, 2022
Very difficult to find the information in the updated app. Very untidy get up and very small font and light colour.
Android
Jun 29, 2022
Poor service...No otp coming before 100 seconds
Citibank IN - Product Description
Citi Mobile app provides the joy of banking at your fingertips. It is a one-stop solution to manage your accounts, investments and credit cards on your iPhone.

Just install the app and sign-in much faster and simpler with your Touch ID / Face ID or Internet Password (IPIN). The app is now securely linked to your User ID.

Smart Banking Features:
•	View your account balances, recent transactions and available credit limits 
•	Instantly transfer money, pay bills, recharge your wallet or mobile
•	Invest in deposits or in a host of mutual fund options
•	Create your own ‘@Citi’ Virtual Payment Address & transfer funds instantly via UPI without account number or IFSC 
•	Add new payees in a simple & secure manner to immediately transfer funds via IMPS or NEFT
•	Convert big purchases on your credit card into EMIs
•	View exciting offers on your card
•	Manage your debit & credit card - block/unblock for domestic or international usage, Set daily transaction limits for Point of Sale & e-Commerce transactions
•	For Mortgage customers, you can view account statement and repayment schedule, download interest and principal certificates, pre-pay loan and apply for a new loan
•	Inform Citi of your international travel plan to ensure seamless transactions on your credit card
•	Connect with your Relationship Manager & Service Relationship Manager instantly through in-app chat, audio & video calls (available to select Citigold & Citi Priority customers)
•	Redeem your credit card reward points for cashback or transfer to airmiles of an airline of your choice
•	Register for Snapshot and view your account balances and credit card details without having to login every time
•	Report your lost or stolen cards and get them reissued 
•	Upload documents for KYC refresh, PAN updation or other services
•	Locate the nearest Citibank ATM, branches and retailers offering Citibank Privileges

Bank on the go with Citi Mobile app. Get started now.

The use of this Citibank IN Mobile app is for the customers of Citibank India only. Content provided via this Citibank IN Mobile app is not specifically created for any territory other than where Citibank India operates/is licensed to operate.
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