Quality degradation at CLEAR - Fast, Touchless Access  
Users report higher volume of Quality Issues than usual
18
poor

CLEAR - Fast, Touchless Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-34 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
85 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
14 Reports
User Feedback
14%
iOS
14 Reports
86%
Android
85 Reports
CLEAR - Fast, Touchless Access - Latest Quality Issues
Android
Jun 22, 2021
This is the most torture I ever went through with an app. If I know it would take an hour to register with it, I wouldn't have installed it. If you don't want to go insane, then don't download this app. It's not worth your time. Then when I finally got done, it said "pending verification" then I scrolled down and it said "Your proof of verification was created on May 6, 2021. THEN WHY IS IT STILL PENDING VERIFICATION??? It seems like with something so important, they would hire someone that knows how to make an app. This app has all kinds of terrible issues.
Android
Jun 21, 2021
This app is horrible. Very hard to upload your vaccination card and it does not have many mass vaccination sites. They need to fix this.
Android
Jun 20, 2021
When taking pics of id says move closer or to much glare. When taking pics of face says to move to area with more light. Using black surface behind id pics and no glare in preview. Standing outside in natural light for face pics. Nothing works.
Android
Jun 20, 2021
Does not work - after repeated attempts to register, and after collecting all of the private information, fails for reasons unknow. Hopefully someone else will come up with a better product. Edit - after several more attempts, l was able to register, a cumbersome and opaque process. The app does retrieve the info, hence the bump up to 3 stars.
Android
Jun 18, 2021
Couldn't verify my vaccination because like most of America, I got mine at a huge mass vaxx site. Do better, Clear.
Android
Jun 17, 2021
Camera refused to take picture
Android
Jun 17, 2021
Difficult to navigate, does not work well, and the scan your vaccination card option does not work. And under FAQ it suggests that you can very easily cancel your membership by going into your account and clicking "cancel" but that is not an option I see in my account. Maybe because I signed up for the free option? I only downloaded the app to attend a game. Instead, I will just arrive early and go through the in-person screening. 2 stars instead of 0 because the customer service was lovely.
Android
Jun 17, 2021
App doesn't recognize/accept any pic required to take, terrible interface, if it wasn't mandatory for attendance at a sport event I'd delete it asap.
Android
Jun 16, 2021
really challenging enrollment process and password rules even being followed don't work regularly.
CLEAR - Fast, Touchless Access - Product Description
With CLEAR, all you need is you to open up a world of frictionless experiences. Move faster, safer, and easier through airports, stadiums, offices, and beyond. Enroll in minutes, use across the CLEAR network! 
 
Your digital vaccine card — Safe and easy
 
CLEAR makes it safe and easy to create a digital vaccine card that you can carry and use wherever you choose. It's secure, voluntary, and takes just minutes.
 
Health Pass — A safer way to get back to what you love  
 
Health Pass is a safe and easy way to enter offices, stadiums, concerts, and more.
 
Depending on the venue, you may be asked to take a quick health survey, link your latest COVID-19 test results or vaccination information, or do a quick temperature check. Use Health Pass across the nation to get back to what you love.  
 
CLEAR Plus — Travel made easier 
 
Use CLEAR Plus to move seamlessly through 38 airports nationwide. Our secure identity platform enables you to use just your face or eyes to breeze through airport security so you can spend less time at the airport and more time where it matters. 
 
Plus, use exciting app features like Home to Gate to know exactly when to leave for the airport. Home to Gate integrates traffic data, security screening times, and terminal walking distances to tell you when to leave so you get to your gate on time. Take control of your trip with CLEAR.
 
Sports, Music, Offices, and beyond — Touchless, faster access
 
Ready to see your favorite teams compete again? Or see your favorite bands perform live? Use the CLEAR app for touchless entry to venues across the country. 
 
The CLEAR app makes you unstoppable. Download today and enroll in CLEAR with a government-issued ID. 
 
Follow @CLEAR on Twitter and Instagram for exciting updates, news, and more.
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