Quality degradation at CLEAR - Fast, Touchless Access  
Users report higher volume of Quality Issues than usual
34
poor

CLEAR - Fast, Touchless Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
30 Reports
User Feedback
31%
iOS
30 Reports
69%
Android
67 Reports
CLEAR - Fast, Touchless Access - Latest Quality Issues
Android
Jul 5, 2022
Pretty useless. I bothered signing up, filling out all the information, adding each vaccination, and now when I need it (at the doctor's office) it's not there. It wants me to start over, take a picture, enter my stats. When I went to the chat to complain, I was disconnected. Fat lot of good that does. Plain photo would last longer and not disappear.
iOS
Jul 4, 2022
To difficult
Can’t link one device to another, once I complete the steps on once device I should be able to see the same information on any other mobile device I have.
Android
Jul 3, 2022
The app does not work well. I had to take pictures of my ID over and over. It was a nightmare.
Android
Jul 3, 2022
the hardest app. I have ever had to sign up 😭 for. The hoops to jump thru are ridiculous. Why cannot I sign up on my big screen desktop? instead of on this small screen and lousy keyboard... Would not even load on my original phone... had to go out and get new phone
Android
Jul 2, 2022
Doesn't work. I scan my ID and nothing happens.
Android
Jul 2, 2022
Horrible app...what a terrible waste of time. Scanning is nonsense. No uploading document option. Way too complicated. Should have been designed and engineers who have at a modicum of app development experience.
iOS
Jul 1, 2022
Really?
Clear was unavailable at my recent trips through JetBlue Newark and Maui airports. When passing through the Los Angeles Clear terminal we were placed in the same security line as non Clear travelers. Clearly my wife and I have seen no benefit for what we’ve paid for this service.
Android
Jun 30, 2022
1 Star because I can't access my VA vaccinations. Ask for customer support and said to sign in and out and reinstall the app...I did that and they never got back to me...doesnt look like they care...thisis a useless app 😑
Android
Jun 29, 2022
Horrible app. ID recognition doesn't work. Vaccine verification takes forever. Worst of all, you can't correct profile photo or any other personal info.
CLEAR - Fast, Touchless Access - Product Description
With CLEAR, all you need is you to open up a world of frictionless experiences. Move more quickly, safely and easily through airports, stadiums, offices, and beyond. Enroll in minutes, use across CLEAR’s nationwide network! 
 
Health Pass — A safer way to get back to what you love  
 
Health Pass is a safe and easy way to enter offices, stadiums, concerts, and more.
 
Your digital vaccine card — Never be without it!
 
CLEAR makes it safe and easy to create a digital vaccine card that you can carry and use wherever you choose. It's secure, voluntary, and takes just minutes. 
 
CLEAR is now partnered with Walmart so if you’ve received your vaccination from any Walmart location nationwide you’ll be able to easily create a digital vaccine card using the CLEAR app. Once you create your digital vaccine card, it automatically syncs with CLEAR’s Health Pass feature so you can enter venues nationwide. 
 
 
CLEAR Plus — Travel made easier 
 
Use CLEAR Plus to move seamlessly through 38 airports nationwide. Our secure identity platform enables you to use just your eyes to breeze through airport security so you can spend less time at the airport and more time where it matters. 
 
Plus, use exciting app features like Home to Gate to know exactly when to leave for the airport. 
 
Sports, Music, Offices, and beyond — Touchless, faster access
 
Ready to see your favorite teams compete again? Or see your favorite bands perform live? Use the CLEAR app for touchless entry to venues across the country. 
 
The CLEAR app makes you unstoppable. Download today and enroll in CLEAR with a government-issued ID. 
 
Follow @CLEAR on Twitter and Instagram for exciting updates, news, and more. 

Please note that the CLEAR service is currently available only in the United States
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