29
poor
ConnectNetwork by GTL | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
42 Reports
42 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
10 Reports
10 Reports
User Feedback
19%
iOS
10 Reports
10 Reports
81%
Android
42 Reports
42 Reports
ConnectNetwork by GTL - Latest Quality Issues
Android
Apr 6, 2024
App worked just fine until recently. Everything that has changed, disappeared, or not showing up at all!! Where's the Trust Fund option?? What's going on here?! This is complete bs!!
Android
Apr 7, 2024
New update won't allow me to log in
iOS
Apr 8, 2024
Customer Service
Can't email customer service because you can't “submit” the email unless you choose a topic but the bar for selecting a topic isn't functional. Useless.
Android
Apr 11, 2024
Extremely invasive when it comes to your credit cards. They WILL start charging for the call, even if no one accepts.
Android
Apr 13, 2024
Hard to get customer service and when can finally reach not wanting to be very helpful.
Android
Apr 13, 2024
Photo messages will not deliver
iOS
Apr 13, 2024
Bad service
I have paid for a email package which has never worked! Can't send a picture let alone an email. Every time I call in to get it fixed nothing is done about! Not too happy.
Android
Apr 14, 2024
They blocked my bf for no reason and won't fix it
Android
Apr 14, 2024
Trash nothing works won't load messages
ConnectNetwork by GTL - Product Description
The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card. Our features are based on the facility. To find out which features are available to your inmate, please add them to your account. • Create and Manage your ConnectNetwork Account • Make Payments and Deposits for ConnectNetwork services, such as: o AdvancePay Phone (Prepaid Collect) o Trust Fund (Inmate Trust Account) o PIN Debit (Inmate Phone Account) o Debit Link (Inmate Account for Tablet Services) O Walk-In-Retail, a new convenient cash payment method • Messaging (Email) o View your Messaging inbox, send and compose messages, and save drafts o Use your credit or debit card to purchase Message credits o Add a photo or video attachment to your Message o Depending on the facility, send credits to receive a reply
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