58
poor

ConnectNetwork by GTL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
98%
Android
156 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
4 Reports
User Feedback
3%
iOS
4 Reports
98%
Android
156 Reports
ConnectNetwork by GTL - Latest Quality Issues
Android
Jun 23, 2022
I can not add an inmate!! It will let me select state and facility but when I click search by it says not found. I tried Inmate and name!
Android
Jun 22, 2022
It took hours to set up! Mistakes kept happening, like- go to 'facilities' (highlighted in blue) to find the ID# of a facility, then you get the ID# and the comes up as invalid! Many steps went wrong! Now that my account is FINALLY set up, it is still easier to wait on the phone to get a live person and do a transaction that way. Frustrating!
Android
Jun 18, 2022
Not seeing messages
Android
Jun 18, 2022
"Website" is $2.50 / transaction. However... the "app" is $5.95 / transaction. The "app" is NOT friendly at all, locks-up.👎👎👎👎👎
iOS
Jun 17, 2022
Thieves
This app and this company steals money from customers and the app doesn’t work. There’s no request call option. I already have my loved on in the system but I figured downloading the appp may be easier than logging in on the browser. Well I was wrong. My contact is not in there or able to be searched for on the app the facilities are not correct, and it’s a waste of space on my phone so I will now delete it. I will be contacting an attorney to propose a class action lawsuit. Enough is enough.
Android
Jun 17, 2022
It is a bit confusing they should have the translation in everything into other languages, but also when I send an email does not let me send credits for the answer 😒 I must use it but what joke does it have if they can not answer me?
Android
Jun 15, 2022
They still need to refund 30$ I added that vanished
Android
Jun 13, 2022
For the past 4 months I have been unable to send videos. Now, I can't send pictures anymore. PLEASE FIX THIS. This is our only way of communication and now my loved one is missing all our precious moments!!!
Android
Jun 8, 2022
How am i supposed to log in when its a freaking error everyday... Idiotic app
ConnectNetwork by GTL - Product Description
The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.


Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply
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