Quality degradation at ConnectNetwork by GTL  
Users report higher volume of Quality Issues than usual
38
poor

ConnectNetwork by GTL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
Work at Global Tel*Link Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Global Tel*Link Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
85%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
9 Reports
User Feedback
15%
iOS
9 Reports
85%
Android
53 Reports
ConnectNetwork by GTL - Latest Quality Issues
Android
Oct 22, 2021
Frustrating! When it's properly working and the site isn't down, it does not notify you of any new messages so I'm constantly having to check it. Yet if I purchase credits I'll get a notification at the top in my notifications that payment was successful...why can't it do that for new messages? I know SECURUS most definitely does. It's stressful enough having a loved one incarcerated...
Android
Oct 22, 2021
Terrible. I cant even get on
Android
Oct 21, 2021
It works beautifully, except for the fact when I put my number in and it made up a different number n my money wasn't on the account. So wen I called they did wat they could, but when all else failed they corrected it by making a new account n crediting e $10 while still refunding me they amount wrongfully sent to a extra made number to my account.
iOS
Oct 20, 2021
BEWARE APP NOT COMPATIBLE WITH IPHONE
What GTL does NOT tell you is that their app is NOT COMPATIBLE WITH IPHONE. Only desktop or android.
Android
Oct 20, 2021
Not able to add inmate
Android
Oct 18, 2021
When I go to choose a picture from my Google photos it keeps saying that my drive files are not currently supported. What does that mean?
iOS
Oct 18, 2021
Poor Quality
During visits the app always glitches whether it's the sound not working or the picture lagging. If we have great internet connection then this problem shouldn't happen. I hope this gets fixed because those of us who have loved ones out of state would like to see AND hear them during the video visit.
Android
Oct 18, 2021
The app screens they show above are not the same screens I see when I log in. When trying to look up an inmate it asks for State, Facility and Search by:... and nothing after that. No search by first name, last name or ID. All I get is it must be at least 3 characters. I don't have an option to add funds nor see e-mails etc.
iOS
Oct 16, 2021
Black screen
When I click on state the screen goes completely black. Even refreshing the app. It still goes black
ConnectNetwork by GTL - Product Description
The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.


Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners