50
poor

ConnectNetwork by GTL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
31 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
88%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
7 Reports
User Feedback
13%
iOS
7 Reports
88%
Android
49 Reports
ConnectNetwork by GTL - Latest Quality Issues
iOS
May 13, 2021
Not User Friendly
This is the worst app I have ever used and my husband and I have both loaded money on our prepaid phone acct., but yet we still cannot receive calls from our loved one. It goes straight to voicemail with no ringing or anything. I have contacted my phone servicer, my phone company and this company numerous times and have spent countless hours troubleshooting and the end result is still the same, no phone calls or anything!! They indicate that they are not experiencing any issues on their end and all is good but yet my acct is still not correct. They don't know how to troubleshoot to see what the problem is. Totally clueless. I can't believe a company of this, and doesn't have better technical support and with as many people having this issue cannot resolve the problem I am going to call the Better Business Bureau and complain. Totally unacceptable!!!
Android
May 12, 2021
Messaging takes like almost 24 hours to even have inmate get messages.
Android
May 8, 2021
The calls drop everytime
Android
May 8, 2021
Been trying to get on the app for over a week. I've called in and had my profile reset and it still saying my credentials are invalid. I have redone the account 3 times and still having the same problem.
Android
May 7, 2021
⁴ outta ⁵ ⭐⭐⭐⭐⭐ all in all its a good app has its moments and times where closes itself out outta nowhere and lags to where you have to completely exit out of the app and reopen but gets the job done so I'm happy
Android
May 6, 2021
Not once, for years, has this app ever worked. Useless! Obviously IT has NO requirements for employment.
Android
May 6, 2021
Cant log in no lo get have actceas
Android
May 5, 2021
With so much technology, the cost per call outside the United States is excessive. The app is not clear to search for people. It's also not clear to add data: from the website you have different options than in the app. I have to use it necessarily, but if there was another cheaper alternative without hesitation, I'll change.
iOS
May 5, 2021
App errors
Okay I can't schedule a visit through the app, what the heck? Says I'm not verified even though I have been using this app for over a year then some. Think you need to get this fixed. It's aggravating for sure, I don't have time to deal with this and keep my child in contact with her father…. You failed for sure!!!!!
ConnectNetwork by GTL - Product Description
The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.


Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply
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