83
fair

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
42%
Android
33 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
45 Reports
User Feedback
58%
iOS
45 Reports
42%
Android
33 Reports
Optum Financial - Latest Quality Issues
iOS
Oct 25, 2021
Crashes
This app crashes immediately upon opening on iPhone SE - iOS 15.0.2
Android
Oct 22, 2021
Nothing but white screen after login with new version. 4 months later still only a white screen on login and MFA. Completely useless.
Android
Oct 20, 2021
Terrible app. Crashes when you post your second factor auth code. Can't login the app. Android 12
iOS
Oct 16, 2021
App Won’t Load
I signed up for account on website and trying to use app. Sign in no problem. After loads there's a blank screen?
iOS
Oct 15, 2021
Deeply broken
This app is deeply broken. It looks like I've submitted receipts, but when I go back To check, the receipts are not there. Due to the horrendous customer service I've gotten in other instances, I believe this is intentional. They want to keep your “unclaimed” funds.
iOS
Oct 15, 2021
It doesn’t work at all!
This app does not work at all. I sign In and it just go blank… I go thru all the process and it doesn't not do anything or let me see anything at all. If I go to web page than I am able to see, but not in the app. Need some fixing!
Android
Oct 14, 2021
I made an account, and got a text and fingerprint to confirm that im me....only to sit here looking at a white blank screen with an X in the top corner to close it. Now i can log in again to get the same thing. Thanks for absolutely nothing.
iOS
Oct 11, 2021
App doesn’t log out
When you log out the account, it doesn't log out. It opens back up. You have to close your screen in order to sign out of the application.
Android
Oct 10, 2021
This app is buggy. I can't access the chat or my transaction history.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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