92
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
45%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
42 Reports
User Feedback
55%
iOS
42 Reports
45%
Android
34 Reports
Optum Financial - Latest Quality Issues
Android
Nov 10, 2022
Stopped working today. Last time I logged in, month ago, made me set up HealthsafeID. At first that did not work today. The 2-factor codes you sent did not work until the third one - now I can get into the website. The app lets me log in, but all I see is a white screen with a < symbol at the top. Nothing else loads.
Android
Nov 12, 2022
This app is terrible, can't login or edit username, what a piece of junk.
iOS
Nov 14, 2022
Feed back to your service, in just one word terrible
Very bad all over, your app does not work, your operators do not know what they are talking about, your wait time to talk to some one is too long, when you finally talk to someone , they ask many questions and then ask you to wait, then again wait wait , and nothing happens. Your app stops working . Some one (Daniel) told me to delete the app and get a new version, I shall try and report
iOS
Nov 16, 2022
Hot garbage
Need to constantly kill and restart the app after submitting a claim to get the list of open claims.
Android
Nov 19, 2022
The only problem till now is the verification of my bank account is not yet initiated even after a week
Android
Nov 23, 2022
Pretty good, glad for biometrics login. Only reason not 5 start is the app runs slow as molasses when trying to click to a different screen, especially the Investment options
Android
Nov 28, 2022
Home printer giving issue...mobile app allowed for easy photo upload of docs. Always room for improvement, but pretty good overall. Wasted time uploading docs when not in Claim edit mode. Had to redo all photos once I went into edit mode. Should not allow the add doc option unless in edit mode.
iOS
Nov 28, 2022
Partial information on claim makes it less useful
I submitted few claims and uploaded document. It would get rejected or labeled as incomplete. No where you will find what you are missing it or what they need. So you have to call them making it almost useless. They don't place their call number in convenient area on app.
iOS
Nov 30, 2022
Unable to upload documents
I am unable to upload any supporting documents. I end up going to their website.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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