93
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
96 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
47 Reports
User Feedback
33%
iOS
47 Reports
67%
Android
96 Reports
Optum Financial - Latest Quality Issues
Android
Jun 28, 2022
Terrible, can sign in on webpage but not on app...terrible!!!
iOS
Jun 20, 2022
Too many glitches/ issues
The app and site are down so often and when they are up and running I have to submit claims, receipts multiple times/ days before they show that they can be reviewed/ in progress. If they could fix app and website so it wasn’t so glitchy then it has potential to be a good site. However with all these issues I don’t know if I will renew my FSA card next year.
Android
Jun 17, 2022
I had to keep starting over because I didn't know address.
iOS
Jun 17, 2022
Frustrated by Log in
My banking app and medical record app are easier to log into. I’m not sure why this app won’t save my log in info. It’ll save the username but not the password. Even once you enter password it wants to send a verification code…Extra steps I’m not crazy about when trying to quickly log in and see if I have enough money to pay for a prescription.
iOS
Jun 17, 2022
Cannot put state in when adding a payee!!!! Waist of time.
Can not put state in when adding payee, please fix.
Android
Jun 16, 2022
App doesn't properly upload documents or pictures. Gives an error message every time I try to upload and I've tried several methods trying to get it to work. This app is simply broken.
Android
Jun 14, 2022
Wondering when this FSA provider is ever gonna settle TF down and stop messing up the app. Everytime I use the app, something's changed and I have to setup login all over again. This time, it kept telling me the password was wrong when it was right the whole time. It was something about the HealthID thing where I had to re-register all over again. But it locked my account and then I had to call CS, etc. Is the tax break on these things worth the headache? I'm not so sure.
iOS
Jun 13, 2022
Document upload constantly fails
I cannot get requested receipts to upload either as pictures or as pdfs, either on cellular data or wifi. I’ve been trying multiple days, closing out the app, powering down the phone, etc. Also my photo settings are “selected photos only” but when I tap “add document” I have to sift through the whole photo album to find the right one.
iOS
Jun 9, 2022
App won’t load
I can’t get the app to load anymore. I’m able to log in, but then the screen blinks for a second and then it’s just a white screen. I called Optum support and the rep told me that the problem must be on my end because they don’t have any other complains about this. Clearly, others are having the same issue. The rep reluctantly out in a service ticket for the problem-I got an email saying that there was no problem. I still can’t load the app. Completely useless.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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