Quality degradation at Copa Airlines  
Users report higher volume of Quality Issues than usual
73
fair

Copa Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
99%
Android
250 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
2 Reports
User Feedback
1%
iOS
2 Reports
99%
Android
250 Reports
Copa Airlines - Latest Quality Issues
Android
Jul 1, 2022
Almost 30 min trying to check in, still having an error
Android
Jun 30, 2022
Does not open the appforego to choose the itinerary and the trip
Android
Jun 30, 2022
It is useless, it malfunctioned with incorrect information, it does not work. By the way, the airline is lousy
Android
Jun 29, 2022
Can't get boarding place
Android
Jun 28, 2022
I have problem with my account, the application from my phone does not open me. But if you do it from a laptop. Could you please help me.
Android
Jun 24, 2022
And was affected by the airline had recervacion for the day April 6.because of the transit visa of Panama we were affected we extended the ticket for May 13.with cost of 1150d usd then we left the ticket open for a cost of 200 usd.after stamping the happy visa we rescheduled for June 22 on flight 106 we could not board the flight because the tickets abian been supervened.! how is it possible for something like this to happen!.
iOS
Jun 23, 2022
upset
I© bought a ticket from my mother-in-law to travel to Orlando Florida on May 3rd but she couldn't travel because her mother died and COPA didn't respond to me when she requested© a refund.
Android
Jun 23, 2022
I am not able to book anything thru the app since the last update.
iOS
Jun 21, 2022
Useless and garbage
This app doesn’t allow me to check in and it’s useless there’s no customer service available. It asked for my flight number the ticket number and when I put it in it says your flight is operated by “ a partner airline “ check in with them…. No it’s specifically operated by copa airlines and the app can’t find my reservation and check me in… I’ll just do it the old fashion way by talking with a human in person.
Copa Airlines - Product Description
Your Copa Airlines App, your travel companion
Welcome to our Mobile App, in it you will find an improved travel experience with quicker access to your flight details.
 
Here are some of the features you can enjoy:
 
BOOKING
Search and book your next trip easily with our renewed shopping experience. Once you complete your booking, your trip will be automatically added to the My Trips section.
 
MY TRIPS
Keep track of your upcoming trips, view all the details and updates of your flights, and access useful functionalities at the right time, such as: 
 
• Seat selection and purchase
• Check-In
• Baggage Allowance
• Upgrade list
• Standby list
 
You can also complete your traveler information in advance to speed up your Check-In process, pay for the reservations previously booked with PriceLock, and request an upgrade to Business Class.
 
CHECK-IN
In a few simple steps, you can save time at the airport by doing check-in from the comfort of your home. You can access your boarding pass whenever you need it directly in the app.
 
CONNECTMILES
Log in to your ConnectMiles account to sync your associated trips to My Trips, review your award miles balance, status qualification for next year and latest activities. Also, get quick access to your ConnectMiles card. If you are not a member yet, you can join right from our mobile application.
 
FIND MUCH MORE
Other functionalities of our Mobile app are:
• The ability to receive relevant notifications of your trips.
• Being able to track the flight status of any flight.
• Easy access to our Information Center and Reservation Center
• The possibility to explore our Entertainment page to read our digital magazine, Panorama of the Americas, or access the In-Flight Entertainment*.
 
*Our In-Flight Entertainment system is only available on Copa Showpass enabled aircraft.
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