Quality degradation at Curb - Request & Pay for Taxis  
Users report higher volume of Quality Issues than usual

Curb - Request & Pay for Taxis | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Travel
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30-Day Trend
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Android unitQ Score
Android User Feedback
34 Reports
iOS unitQ Score
iOS User Feedback
8 Reports
User Feedback
8 Reports
34 Reports
Curb - Request & Pay for Taxis - Latest Quality Issues
Jun 21, 2021
I've requested a curb cab yesterday around 12:50am cst. Charged my debit card and waited for 11min. For a driver but the app tells me no drivers were found. I'm very disappointed. I want a refund. I am still waiting back from curb.
Jun 19, 2021
I'm in Vegas right now, said enjoy your ride and the taxi never showed up, you charge me $25 for no reason and the worst the app don't let me cancel the service and I'm in the destination about 30 min ago. Obviously I will not pay for any ride. Very disappointed😡😡
Jun 18, 2021
cannot even sign up. says my email is invalid. big fail.
Jun 17, 2021
It doesn't work. It says there's a cab on its way, then it says there isn't a cab on its way.
Jun 16, 2021
This is the worst app on my phone, and sadly there are no alternatives for nyc cabs. I can't add a credit card, can't schedule a pickup, can't hail a cab. Tried logging out, reinstalling, etc. Nothing. And good luck getting a timely response from their support email. (there's no phone number).
Jun 15, 2021
App just loads and loads. I tried making an account through their website, hoping that it was just an account creation issue, but have the same issue trying to log in. Have tried uninstalling/reinstalling twice, but am still unable to log in. Such a bummer, I would happily use taxis over Uber/Lyft for airport rides if it would just log in
Jun 14, 2021
Pretty good at first but now I can't even login it says my number is already with an account so I can't make a new one. But says invalid phone number. Invalid email when I try to use my email instead.
Jun 14, 2021
This app does does know how to properly and consistently confirm rides for both the driver and passenger. I experienced a few instances of a glitch where no cab is booked on my screen, but a cab driver shows up to my place and I'm either not there or in a different cab. This mostly screws over the cab driver, but it's embarrassing that they think I left them out to dry. I'm left looking at a screen that says its still looking for a ride, and they're left waiting in front of my house when gone.
Jun 13, 2021
Never had my experience because no cab ever showed up.
Curb - Request & Pay for Taxis - Product Description
Curb is the #1 Taxi App in the US that connects you to over 50,000 taxis with the tap of a button. Easily request and contactlessly pay for rides in 65 U.S. cities, including New York City, Boston, Philadelphia, Chicago, Los Angeles, San Francisco, Las Vegas, Miami and Washington, DC.

***NEW FEATURE - Upfront Pricing***
With Upfront Pricing, the price you see is the price you pay. No need to watch the traditional meter to see how much a trip will cost. (Available in NYC, Boston, Philadelphia, Chicago, Miami and Las Vegas).*

- See the price for a trip before you book
- Quickly compare trip prices to other apps
- Price includes all tolls and fees in a single price 

--Curb App Benefits--

Curb connects to more than 100,000 drivers in nearly every major metro area in the US. Request your ride in seconds and watch your taxi driver arrive in minutes.

Simply hail a taxi, get in and tap “Pair & Pay” (Available in NYC, Boston, Philadelphia, Chicago, Miami and Las Vegas). No need to take out your wallet to pay with cash or a credit card. When you arrive at your destination, quickly get out and go! The fastest way to contactlessly pay for your ride. 

Curb works only with professional taxi drivers. Every time you ride with Curb you’ll ride with a fully licensed, insured driver. No exceptions.

3 Ways to use Curb today
Ride Now: Request a taxi for immediate pickup and watch it arrive 
Ride Later: Schedule a taxi for pickup up to 24 hours in advance 
Pair & Pay: Contactlessly Pay for street hailed rides or airport line pickups 

---Earn Free Curb Rides!--- 
Just share your personal referral code by clicking the menu button in the Curb app and easily earn credits for rides (applicable on Curb booked trips only)!

Questions? Send your questions, feedback or suggestions to support@gocurb.com

*Upfront fares are automatically calculated for your trip based on time and distance. The Upfront Fare includes an estimate of tolls and applicable government-mandated taxes/surcharges based on the estimated route. Any tip amount is applied at the end of the ride and is not included in the Upfront Fare. The fare may be adjusted at the end of the trip for actual taxes/surcharges, tolls and tip incurred
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