Quality degradation at Oportun - Save, borrow, budget  
Users report higher volume of Quality Issues than usual
33
poor

Oportun - Save, borrow, budget | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
56%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
27 Reports
User Feedback
44%
iOS
27 Reports
56%
Android
35 Reports
Oportun - Save, borrow, budget - Latest Quality Issues
Android
Apr 14, 2024
Worst app ever. Been with them since digit. I've changed my number now I don't access to my account. Reached out to customer service, told me someone will reach out to me in 24 hours. It's been 4 months.
Android
Apr 14, 2024
Doesn't even let me sign up
iOS
Apr 15, 2024
Doesn’t work
I have to reconnect my bank every day.
iOS
Apr 16, 2024
Still Charged Me After Closing Account
I closed my account the same day I made it, and they STILL charged me $19 for “savings fund”.
iOS
Apr 16, 2024
Debt
Overall I like the app. I wish that this app had a option to help pay off credit card debt. Digit used to and it helped me out a lot paying off loans and debt! Bring it back!
iOS
Apr 17, 2024
Not what I thought
Well this is not what I thought it would be. I was looking for budgeting apps, saw this-signed up-synced my bank account to BUDGET saw it was not a budgeting app and deleted. Kept seeing charges to this company, wondered what was going on. They were taking 20-30 out of my bank. And sending me all these warnings of my bank account being low and May overdrawn. Finally I put it all together, paused the transactions and kept the app. I could figure the rest out later. No, they kept going bouncing money from one account to the other and splitting that to the rainy day fund. This is wild. I paused it again. Figured out how to clear out the account quick and finally deleted. I think the app is misleading but maybe I didn't pay attention too much either. Over it.
iOS
Apr 17, 2024
No option to delete account
You must link a bank account, which I didn't know before making an account. Now I can't delete my account. Went to the website and the website said to get the app. The app is useless.
iOS
Apr 18, 2024
taking $300-$600 out a month
i have used digit (oportun) since 2018. when i first used it i was super broke and it helped so much. it wouldn't save too much that it hurt me but enough where i met my goals. id have anywhere from $1,000-$3,000 in it! now im much older and i make more money. ive always had a savings through my bank and used digit for small random goals (christmas presents, tattoos) the past 2 months oportun has taken up to $600!!!!! a month out. we're talking $20 DAILY. this is insanity. yes, i've had to set daily max goals. but i have about 6 goals. so now they take $6 a day out. that's still almost $200 a month. i DONT need that much taken out. before the buy out, it would take the amount out every few days, maybe once a week. now it's DAILY??? every single day i wake up to a charge. there's no way to set an overall daily/weekly/monthly. you can't see what u previously have set as ur daily goal, u have to reset it every time. this is such an incredibly huge over sight i can't help to think that it's intentional. digit has helped me save for so much stuff. i've reached so many goals with it. i love that it's out of sight out of mine. ive been using it since i was 19. im going to have to learn how to budget without it at this point. id be fine putting only $100-$150 a month in but im unable to actually set it correctly. i'm disappointed. anytime an app you love is bought out, just start looking for a replacement. i'm switching to rocket money soon. rip :(
iOS
Apr 19, 2024
Never signed up for it
I never sign up for this please disenroll me from this app.
Oportun - Save, borrow, budget - Product Description
Oportun is the savvier way to meet your money goals. You can save without thinking about it, invest at your own pace, and manage your Oportun loan and credit card in one place. 

Our app guides your money toward your goals in a way that takes your spending habits, income, money goals, expenses, and overall financial situation into account. It's an effortless tool to help you save, invest, and track your finances. Members typically save thousands of dollars a year* without feeling it. 

 
SAVE EFFORTLESSLY 
Oportun learns your spending habits and saves amounts you won’t feel, but add up fast. You can add an unlimited amount of savings goals and little by little, we will help you reach them all without impacting your other finances. Our app also serves as a progress tracker for your savings goals. 

 

BORROW WHEN YOU NEED TO 
You’re more than a credit score and we take that into account. Our loans are designed to help you build your credit, so you can apply without a credit history**. Once approved, you can manage your loan alongside our other effortless financial tools. If you already have a loan through Oportun, you can use the app to manage it too. 

 

INVESTING THAT WORKS FOR YOU 
Start investing with the Oportun app. It knows your spending habits, bills, bank balance, and saving goals. Then it uses those details to find smarter amounts to invest that won’t take away from your expenses or anything else you’re planning for. 

 
HOW IT WORKS 

1. Link your bank account so our app can learn your spending habits and expenses. 

2. Set up as many savings goals as you like. 

3. We’ll get to work with small transfers saved often. 

 
PUT OPORTUN TO WORK 
Get started with 30 free days of saving and investing. After that, you can enjoy effortless money management for just $5/month. Cancel your subscription anytime. Plus, the Oportun app is free for members to use for the purpose of monitoring and paying their loan and credit card. Our app is available in English and Spanish.  

- - - - - - - 

Oportun also offers personal loans in certain states through its partner Pathward, N.A., and credit cards through its partner WebBank, and those products are subject to credit approval. 

Investment advisory services provided by Digit Advisors, LLC, SEC-registered investment advisor. Brokerage services provided by DriveWealth LLC, an SEC-registered broker-dealer and member of FINRA/SIPC. Investment accounts are: (i) not insured by FDIC; (ii) not a deposit or other obligation of, or guaranteed by Digit or another depository institution; (iii) subject to investment risks, including possible loss of the principal amount invested. 

Standard data charges may apply when downloading the app. 

*Based on average saves of all paying app members in the prior 12 months. Not a guarantee; results will vary based on your income and spending. 

**While a prior credit history is not required to qualify, credit reports will be requested and considered for all applicants. 

*** Oportun does not share information between its affiliates or partners without consumer consent or as otherwise allowed by law.
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