79
fair

Direct Express® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
1271 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
3 Reports
User Feedback
0%
iOS
3 Reports
100%
Android
1271 Reports
Direct Express® - Latest Quality Issues
Android
Oct 23, 2021
They let unknow people take money from ur account without askin us that bank with them very upset
Android
Oct 23, 2021
Good but you can't pay for gas at the gas pump
Android
Oct 23, 2021
Security question are not good after registration the app still doesn't open to the account. End of this page, go no where?
Android
Oct 22, 2021
It's great but someone hacked my card and I never received my money back.
Android
Oct 22, 2021
Pleased. Works like it should. The notifications are little slow. "come late" But Pleased none the less.
Android
Oct 22, 2021
Better than it was 2 years ago. Still needs more work on customer access when problems with purchases and Auto-Pay arise.
Android
Oct 22, 2021
Garbage. I don't trust it. I cannot use the App. I entered all of my information and then they said my account was now locked.
Android
Oct 22, 2021
Everything I load the app it goes to playstore and has the app selected... I'm not for sure what it going on thank you!!!
Android
Oct 22, 2021
My experience was extremely awful. My money had been taken out of my account it took 4 long months to finally get it all back. I had to go to social security to get a number to even be able to talk with anyone. It takes forever to get anyone on the phone. 4 hours on hold totally unacceptable. I would hope their customer service improves but I'm not hopeful at all.
Direct Express® - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 511563.

Please Note: If your card begins with 533248 DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards which start with the numbers 533248.

Direct Express cardholders will be able to do much more with this new mobile application on the go, including:

● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more.
● Login securely using Biometrics
● Manage Alerts – Set Alerts to track activity and improve the security of your card
● Go Paperless – Download your monthly account statements online
● ATM Locator– Find ATMs and cash back locations nearby

Mobile Security

Your security is our utmost priority. Direct Express® application is loaded with whole new security feature set. Mobile data transmissions and account information are highly secure.

© 2020 Comerica Bank
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