66
poor

Direct Express® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
31 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
98%
Android
105 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
2 Reports
User Feedback
2%
iOS
2 Reports
98%
Android
105 Reports
Direct Express® - Latest Quality Issues
Android
Jun 8, 2022
For me the application is very good but if it is to improve, I think it would be the best.
Android
Jun 7, 2022
Can't download this ## app. Been trying since show up, called d/ex. And the dude says you have to try again, really they should do it automatically.add on still can't dld the app even when the de rep. Let the people that can't dld app. Keep using old app.
Android
Jun 7, 2022
Ive had this mastercard {debit}for about 6months now. When i went to pay internationally thats when the B.S. started. I got deny deny deny!!! This is my frigin money and i want to spend it MY WAY! They blamed mastercard. *5-22-20*NO IMPROVEMENTS 4 INTR'L PURCHASE. Now Im told I being updated. Dont use this App. Get Brinks instead. I also have been on hold for hours then hung up on. These guys suck!!!!😷😠
Android
Jun 7, 2022
This app used to be great, but now I can't register my card and there is no support for this app. I can't even use older versions of this app anymore which were the best and allowed you to easily view your balance. If I didn't need this app, I would never suggest it.
Android
Jun 7, 2022
Why? Didn't your mommy tell you IF SOMETHING WORKS DON'T FIX IT
Android
Jun 7, 2022
This is like the fifth time I've had to download a new app not to mention the company is terrible with security and unauthorized purchases on your account it's the perfect scam so watch your bank account daily for unauthorized uses because they're not going to.
Android
Jun 7, 2022
Customer Service Reps are incompetent! Mailed my replacement card incorrectly, twice! It is now, the middle of the month and I am waiting-hoping, that my replacement will show up in my mail sometime soon! My rent is late, I have no funds and no way to access them. Perhaps, the high volume of calls are from people like me who have to keep calling because of incompetent service reps! And, the new app is not as good as the old one! The old app worked just fine!
Android
Jun 7, 2022
Cant use since update ... Wont let me in.
Android
Jun 7, 2022
no it won't load its more frustrating than anything
Direct Express® - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 511563.

Please Note: If your card begins with 533248 DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards which start with the numbers 533248.

Direct Express cardholders will be able to do much more with this new mobile application on the go, including:

● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more.
● Login securely using Biometrics
● Manage Alerts – Set Alerts to track activity and improve the security of your card
● Go Paperless – Download your monthly account statements online
● ATM Locator– Find ATMs and cash back locations nearby

Mobile Security

Your security is our utmost priority. Direct Express® application is loaded with whole new security feature set. Mobile data transmissions and account information are highly secure.

© 2020 Comerica Bank
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