72
fair

Direct Express® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
99%
Android
143 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
1 Reports
User Feedback
1%
iOS
1 Reports
99%
Android
143 Reports
Direct Express® - Latest Quality Issues
Android
Jun 21, 2021
Good app until needing to access it from a different or new device. Cannot login since getting new phone.
Android
Jun 20, 2021
It dont let you register an older card
Android
Jun 19, 2021
I just wanted to let you guys know that you are the worst company I have ever dealt with.. I am having the hardest time trying to get my money on my card. Social security sent my money to direct Express on the 1st. you guys messed up and gave me two accounts and then don't know where my money's at. you guys sent me four cards each time I call to activate the card there it's -12 on there. Today is the 19 and I still don't have my money I'm about to lose my house and everything cuz I can't pay😭
Android
Jun 19, 2021
I've been using this app for quite some time now and have not had any problems even when I've gotten a new card . All my info was there didn't have to do a thing.
Android
Jun 18, 2021
It's always so hard to get someone on the phone
Android
Jun 18, 2021
Ive got the card that starts with 5332 i was turned down a 2000.00 loan because of my card not starting with 5115 and thats very upsetting because ive used this card for 10 years and i really needed this loan it could have changed my life. Im considering changing to Chime. I heard they were great ill let you know. Shari Fleenor
Android
Jun 17, 2021
Had this for years ,never let me down ,but moving to bigger and better plans.
Android
Jun 15, 2021
It won't let me activate my account on a new phone
Android
Jun 12, 2021
Sometimes it works and other times it doesn't..
Direct Express® - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 511563.

Please Note: If your card begins with 533248 DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards which start with the numbers 533248.

Direct Express cardholders will be able to do much more with this new mobile application on the go, including:

● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more.
● Login securely using Biometrics
● Manage Alerts – Set Alerts to track activity and improve the security of your card
● Go Paperless – Download your monthly account statements online
● ATM Locator– Find ATMs and cash back locations nearby

Mobile Security

Your security is our utmost priority. Direct Express® application is loaded with whole new security feature set. Mobile data transmissions and account information are highly secure.

© 2020 Comerica Bank
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