83
fair

Direct Express – 5332 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
99%
Android
134 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
2 Reports
User Feedback
1%
iOS
2 Reports
99%
Android
134 Reports
Direct Express – 5332 - Latest Quality Issues
Android
Jun 17, 2021
Had this for years ,never let me down ,but moving to bigger and better plans.
Android
Jun 15, 2021
It won't let me activate my account on a new phone
Android
Jun 12, 2021
Sometimes it works and other times it doesn't..
Android
Jun 12, 2021
I cannot access my account. Message tells me (twice) that account is locked. No more info is provided. Just why I love Direct Express so much. Can't wait until you loose the contract. Your service is extraordinary.
Android
Jun 10, 2021
No one is helping me to get my direct express card turned on..
Android
Jun 10, 2021
I can't find anywhere in the menu that lets me change my address, and customer service is all automated!!
Android
Jun 8, 2021
It's hard to reactivate your new card when they won't answer you they hang up an i dont know how to activate my new card this is Ridiculous my card starts with 5332 if they made it easier to activate your new card i would give a 5
iOS
Jun 7, 2021
Having trouble activating my card
53— It keep asking me for my old card number Which I shredded in my shredding machine When they deactivated it It makes no sense on holding on to it if I canceled it 51– Keep saying I activated but I'm not And it keep asking me my userID and password they says it don't match need help in NJ
Android
Jun 6, 2021
Annoying to register and hard to use customer service is hard to communicate with
Direct Express – 5332 - Product Description
Please Note: This mobile application is only for cardholders whose card number begins with 533248. 
 
If your card begins with 511563, DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards that begin with the numbers 511563.
 
Managing your Direct Express® Debit MasterCard® card made easy.  This mobile app provides a convenient and safe way to manage your money securely from your mobile device.

This mobile app is free for Direct Express cardholders and offers a variety of benefits related to your card, including:

Manage Account(s) – Check your balance, view transactions and deposits and set alerts
Locate – ATMs and cash back locations
Learn – Discover ways to use your card and earn chances to win cash prizes
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