66
poor

Direct Express – 5332 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
100 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
100 Reports
Direct Express – 5332 - Latest Quality Issues
Android
Jun 7, 2022
Customer Service Reps are incompetent! Mailed my replacement card incorrectly, twice! It is now, the middle of the month and I am waiting-hoping, that my replacement will show up in my mail sometime soon! My rent is late, I have no funds and no way to access them. Perhaps, the high volume of calls are from people like me who have to keep calling because of incompetent service reps! And, the new app is not as good as the old one! The old app worked just fine!
Android
Jun 7, 2022
Ive had this mastercard {debit}for about 6months now. When i went to pay internationally thats when the B.S. started. I got deny deny deny!!! This is my frigin money and i want to spend it MY WAY! They blamed mastercard. *5-22-20*NO IMPROVEMENTS 4 INTR'L PURCHASE. Now Im told I being updated. Dont use this App. Get Brinks instead. I also have been on hold for hours then hung up on. These guys suck!!!!😷😠
Android
Jun 7, 2022
Cant use since update ... Wont let me in.
Android
Jun 7, 2022
I can't get on the app to see my balance no one call me back u guy suck at doing ur job
Android
Jun 7, 2022
I would not download this app it really sucks that you changed everything when my card I can't even download this app on my phone or my payee so now what do I do can't pay rent can't buy things can't do anything but have a card that does can't even see what the amount that's on there my payee is having very difficult problems because she cannot download the app on her phone so now what do I do you guys really messed things up doing tha so now you tell me what should I do direct Expresst
Android
Jun 7, 2022
Can't download this ## app. Been trying since show up, called d/ex. And the dude says you have to try again, really they should do it automatically.add on still can't dld the app even when the de rep. Let the people that can't dld app. Keep using old app.
Android
Jun 7, 2022
Never got it to work .I want my old app back.
Android
Jun 7, 2022
This app used to be great, but now I can't register my card and there is no support for this app. I can't even use older versions of this app anymore which were the best and allowed you to easily view your balance. If I didn't need this app, I would never suggest it.
Android
Jun 7, 2022
Why? Didn't your mommy tell you IF SOMETHING WORKS DON'T FIX IT
Direct Express – 5332 - Product Description
Please Note: This mobile application is only for cardholders whose card number begins with 533248. 
 
If your card begins with 511563, DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards that begin with the numbers 511563.
 
Managing your Direct Express® Debit MasterCard® card made easy.  This mobile app provides a convenient and safe way to manage your money securely from your mobile device.

This mobile app is free for Direct Express cardholders and offers a variety of benefits related to your card, including:

Manage Account(s) – Check your balance, view transactions and deposits and set alerts
Locate – ATMs and cash back locations
Learn – Discover ways to use your card and earn chances to win cash prizes
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